If your company wants to reach its goals, improve its results and become more competitive, the Baldrige Framework provides a system for moving you toward excellence. In his presentation to on the conference main stage, Keiffer dove deep into the Customer Focus leg of the Leadership Triad, exploring how customer expectations, engagement and communication can inform your pursuit of overall leadership excellence. For more information on putting this training to work in your organization, contact Jim at [email protected]

Robocalling is a huge issue for all of us and continues to be the number-one complaint to the FCC and FTC. More than half the calls to all mobile phones in the US in 2019 will be robocalls. STIR-SHAKEN is a framework developed by the ATIS/SIP Forum NNI Task Force to reduce the number of illegally spoofed calls. FCC Chairman Ajit Pai has demanded that service providers begin implementing STIR-SHAKEN in 2019. Jamie's presentation at the conference provided an overview of STIR-SHAKEN, along with additional methods to mitigate the robocalling problem in your network. For more information, contact Jamie at [email protected].

Federal and state grant programs are providing another source of funding for many to expand their broadband buildout. Whether an outright grant, a low-interest loan, or funding through the FCC’s Rural Digital Opportunities Fund, there are several programs that can help fund your broadband project. Each program has detailed application requirements, but jumping through these hoops can be worth the effort. Many companies have won grants that have allowed them to complete buildouts to the most rural areas or expand into competitors’ underserved areas. To learn more, contact Valerie at [email protected].

How can we diversify services to create market resilience, reduce churn, and increase revenue? What innovative methods can we use to add to the value we provide to customers? To explore these and other questions, NeoNova conducted an industry survey and hosted a small-group discussion workshop at the 2019 NTCA Technology & Business conference. We review the lessons learned from the survey and the discussions at the event, along with recommendations based on the results.

What can rural broadband communicators learn from improv and storytelling?

When Arkansas Valley Electric Cooperative wanted to get into the broadband business, they created the Wave Rural Connect brand. How did they do it and what are the advantages of building a new brand?

Riverstreet is offering a broadband only package under the Opti-Fi brand. How is the brand being recieved? This episode also includes a discussion about tactics for online ad tactics.

Updating one of the year's most popular episodes, Scott Meyer of Innovative Systems shares summer quarter viewership numbers showing which channels are the most and least popular rural viewers.

NineStar Connect has launched "The Idea Co-Op" for business startups, remote workers and other people in need of work space. How did the make it a reality?