In a panel at the NTCA PR and Marketing Conference, Bryan Kell from Ben Lomand Connect discussed how his team shared their story with their Gig Certification and Smart Rural Community Designation. Afterwards he summarized the session on StoryConnect.

Website: http://benlomandconnect.com/

CTC recently rebranded for a fresh new look. What changes did they make and how did they communicate about the changes.

Website: https://www.goctc.com/brandstory/

Bob Dahlstrom discusses why Valley Telecom in Arizona decided to drop video service and how they communicated the change to their members.

Website: http://www.vtc.net/

Bob Dahlstrom shares some insights on how Valley Telecom in Arizona connects with members via Facebook Live and Twitter.

Website: http://www.vtc.net/

A friendly, seven-foot deer wearing a t-shirt makes a big impression with school groups and on social media — and that's exactly what Mosaic Telecom was after when it introduced its new mascot.

Newsletter link for photos: http://assets.mosaictelecom.com/documents/Mosaic-Telecom-Newsletter_January2018-ebilling.pdf

Mascot costume company: https://www.olympusgrp.com/mascot-costumes/

Website: http://www.mosaictelecom.com/

WCTEL offers customer education classes for members. While the classes are informative for the attendees, they also help WCTEL staff get to know their customers.

Website: https://www.wctel.net/

ETC has launched a popular new program involving local school that asks students to pitch ideas for community projects. The winners receive IGNITE Education Grants from ETC.

Website: http://etcnow.com/Bundles/

In industries full of acronyms and technical jargon, how do you make sure you are still speaking a language your customers can understand?

Website: http://www.consortiaconsulting.com/

Wiregrass Electric Cooperative has been recognized nationally for its innovative takes on community service programs. What are some new ways your utility could serve its members or customers?

Website: https://www.wiregrass.coop/

Getting to know the reporters, editors and producers covering your territory can lead to positive coverage or help make sure your side has a voice in any negative stories.

Website: https://www.hsvutil.org/