Live from the Kentucky Telecom Association 2017 Annual Meeting

Changes in Washington have an impact on the way telecommunications companies provide service. In this episode, recorded live at the Kentucky Telecom Association's 2017 Annual Meeting, Brian Ford shares details of industry changes and how they affect customers. Brian is Senior Regulatory Counsel with NTCA–The Rural Broadband Association

Website: http://www.ntca.org/

The Kentucky Telecom Association is planning its 2017 Annual Meeting, set for May 24-26 in Lexington. Executive Director Tyler Campbell discusses the great lineup of sessions that will equip attendees with new ideas and legislative updates.

Website: http://www.ktaoffice.org

Triangle Communications has made a series of "How-To" videos available to their customers along with some engaging mini-documentaries on their customers.

https://www.youtube.com/channel/UCDqrRZWoWQpYAJgKsKI1ixQ

Website: https://www.itstriangle.com/

Shelley Evink shares what Farmers and Federated are doing to engage with customers including Fiber Fridays and the Computer Commuter. She also discusses how her telcos got employees to try out smart home products in their own homes.

Website: http://www.aciracoop.net/

West Wisconsin Telcom not only provides broadband service, but they can sell you the computer you need to get on the web. How do they do it? Randy Simpson of West Wisconsin also shares some lessons from the cooperative's community technology classes.

Website: http://wwt.net/

After their presentation at the MTA conference, Chris and Jenna discussed the "fluff" known as cultural branding.

Website: http://www.cooperative-networks.com/

Paul Bunyan Communications is certified to make warranty repairs for Apple products. How did they do it and how does it help? Guest Brian Bissonette and host Andy Johns also discuss online chat as a tool for customer service reps.

Website:

http://www.paulbunyan.net/contact.html

Paul Bunyan Communications decided to put a geographic spin on the name of it's gigabit product. The cooperative also operates popular webcams focused on the headwaters of the Mississippi River and iconic statues of Paul Bunyan and Babe the Blue Ox.

Website:

http://www.paulbunyan.net/

http://www.paulbunyan.net/weathernews/webcam/paulbabe.html

http://www.paulbunyan.net/weathernews/webcam/headwaters/headwaters.html

Amy Harrelson shares her experience in spearheading a major remodel of Pineland's customer area, as well as crafting a mission statement and changing job titles.

Website: http://pineland.net/

059 Opening A Retail Center: With Chuck Crabtree by StoryConnect