The Swypit Show

Who likes paying fees?!

On the latest episode of The Swypit Show, Kevin takes a deep dive into the credit card processing fees that business owners are hit with. We'll discuss why they exist, what a high fee looks like, and how you can mitigate them through some savvy strategies.

Timecodes:

0:06 - Introduction and overview on the topic of the day

1:20 - The incredible work Tim Ballard is doing

2:40 - Watch "It's Happening Right Here" on Amazon Prime

4:50 - Be careful who you do business with

6:55 - Welcoming Michael goldsmith to the show

8:43 - "Life costs money"

12:30 - Why do we have to pay credit card processing fees?

16:45 - Developers make products to lock you into substantial fees and percentages

19:53 - What does switching to Swypit look like?

23:26 - Getting locked into software like Quickbooks

26:09 - Learn how to read your merchant statements!

30:35 - Your business needs to be taking credit cards for transactions

37:34 - Choose the right pricing structure for your merchant account

41:50 - Avoid equipment leases!

43:48 - At Swypit, "we make the hard easy"

44:15 - Closing remarks

Connect with Kevin Hodes:

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Look, we get it. It can be a pain switching your credit card processor for your business. However, we at Swypit can promise you, it's well worth it!

On the latest episode of The Swypit Show, we're exploring the different variables at play when a business is considering a new credit card processor and why it doesn't have to be a painstaking experience. In fact, we'll dive into how it can ultimately make your business more profitable!

Timecodes:

0:06 - Introduction and overview on the topic of the day

2:35 - What to look for in a credit card processor

5:40 - It's about helping others and leveraging your circle of influence

8:11 - Swypit's network of clients that generate success for one another

10:26 - Introducing Michael Goldsmith to the show

15:06 - Advice for people that need to switch their credit card processor

17:40 - Pricing models across different credit card processors and why they are important to understand

21:22 - Fees are popping up all over the place!

23:30 - Quickbooks is not the solution for your business

25:55 - Using the right processing equipment can help your business be more profitable

28:50 - We aim to save our clients money

31:40 - Portable equipment we provide to clients

35:10 - What to look for when switching credit card processors

38:10 - Offer for 50% off on Swypit's full point-of-sale

41:50 - Closing remarks

Connect with Kevin Hodes:

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On the latest episode of The Swypit Show, we're diving into some of the greatest challenges facing leadership teams and executives in today's day and age.

As the CEO of Force Scaling, Paul Boyd brings a wealth of knowledge on solving business-related issues. We'll dive into his work with Force Scaling and how he works hand-in-hand with organizations to mitigate some of their pain points.

Grab a pen and paper, because you're bound to leave today's episode with some key considerations for your own business!

Timecodes:

0:06 - Introduction and overview on the topic of the day

1:08 - Relationships in business are essential to your success

2:00 - Be on the lookout for Mission Driven featuring Retired Maj. Andrew White

3:30 - Private screening for Tactical Empathy documentary featuring Chris Voss

4:55 - Visiting a friend for a favor

6:45 - Welcoming Paul Boyd to the show

8:38 - How Paul works with organizations to help them grow and scale

11:00 - How Force Scaling helped Kevin and Swypit

12:15 - What F.O.R.C.E. stands for

17:00 - It's all about providing a helpful perspective to executive teams

20:03 - Business owners need to be constant learners

22:57 - Holding people accountable to the right expectations

29:00 - How an integrator can play a vital role in your company's success

34:10 - What Paul envisioned for his life

38:10 - It takes a big realization to understand that you need help to succeed with your business

40:53 - Paul's experience in the insurance space

46:41 - Paul's passion for helping people towards success

48:20 - Closing remarks

Connect with Kevin Hodes:

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Welcome back to The Swypit Show!

On today's episode we're joined by Jersey Goldman, Director of Fun at Atchley Chiropractic Centers, for a deep dive into providing a top-tier customer experience. It's so important to inject fun into our lives, and we should absolutely make sure it carries over into our professional world.

Jersey shares his unique experiences as a mascot, as well as how he's bringing that same energy to his current role with Atchley.

Timecodes:

0:15 - Welcome back to the show!

1:20 - "We got hacked!"

3:15 - Dealing with Sephora's customer service

6:20 - Am I liable for fraudulent activity on my card?

7:55 - How fraudulent activity takes place in the first place

9:26 - Introducing Jersey Goldman

12:31 - What is the role of the Director of Fun?

15:10 - Bringing high-energy to all performances and conversations

18:11 - Jersey's time being a mascot

21:20 - Reminiscing on wrestling days as kids

22:45 - Working with the Dallas Cowboys

24:00 - Dealing with rival fans and making positive impressions on everyone

27:01 - You never know how you can impact someone

33:00 - "What's your angle here?"

38:05 - You only know about 5% of what is going on in someone's life

41:05 - The Giveback Movement at Atchley and how they're making an impact on patients

48:00 - Dressing as Scuba Steve from Big Daddy

49:10 - Closing remarks

Connect with Kevin Hodes:

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On the latest episode of The Swypit Show, we were honored to be joined by Chris Voss, Best-Selling Author and Former FBI Hostage Negotiator, to discuss the art of negotiation in life and business.

Following an extraordinary career working as the lead hostage negotiator for the FBI, Chris Voss is now teaching the art of negotiation to leaders in business nationwide. Additionally, Chris wrote "Never Split the Difference," which is one of the top-selling negotiation books out there.

Tune in for a fantastic discussion detailing specific negotiation strategies that can be leveraged to enhance your personal and professional life!

Timecodes:

0:20 - Welcome to the show!

2:30 - Introducing Chris Voss to the show

4:00 - "Never Split the Difference"

5:30 - Where to learn more about Chris and the Black Swan Group

6:40 - Transitioning from a cop to becoming an FBI negotiator

9:01 - Becoming a member of the FBI's hostage negotiation team

10:40 - "Procrastination is the bane of my existence"

14:06 - How you can utilize "labelling" for your business

17:20 - Mirror neurons and how they impact human interaction

21:00 - Diffusing tension with clients

25:00 - How the Black Swan Group works on negotiation skills with people

26:30 - Brandon Voss and his work with the Black Swan Group

29:43 - The various books Chris has been a part of writing

31:43 - The "mirroring" process

32:15 - "Beware yes and master no"

37:30 - Chris negotiating with a waiter at dinner

40:10 - Disagreeing without being disagreeable

47:13 - Tactical Empathy private showing

49:30 - Closing remarks

Connect with Kevin Hodes:

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There are numerous variables at play within the credit card processing industry, which means merchants experience good, bad, and ugly circumstances depending on who they choose to work with!

On the latest episode of The Swypit Show, Kevin explores these various circumstances and where they originate from. With a wealth of experience and expertise, Kevin has seen it all within the CCP industry and there's a lot business owners can learn from him.

This episode is meant to leave business owners with some key considerations for their own credit card service providers and evaluate the level of service they're receiving overall!

Timecodes:

0:06 - Welcome to the show

1:00 - Who is Swypit?

2:45 - Working with Swypit is a smart decision for you and your business

4:05 - Bad business practices you need to know about

7:07 - Smooth transitions are vital to your success

7:45 - The ugliness of chargebacks

8:55 - A client story that illustrates the nature of chargebacks

11:10 - How chargebacks are ruled and ultimately decided upon

15:30 - Dealing with strange transactions as a merchant

18:50 - Handling situations where employees are stealing from your company

20:00 - Swypit helps their clients dispute bad things by providing data and historical elements

22:10 - Fraud is the biggest issue facing merchants today

24:00 - Swypit can help your business beyond the simple CCP efforts

25:10 - Closing remarks

Connect with Kevin Hodes:

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Is your credit card processing equipment holding you back or creating headaches for you and your business? If so, it's time to upgrade!

On the latest episode of The Swypit Show, we're exploring the benefits of upgrading your credit card processing equipment, as well as the processing vendor you choose to work with.

At Swypit, we provide top-of-the-line equipment to our clients at little to no extra cost to you. That's how we take care of our customers and upgrade them to be more profitable in the long-run.

Timecodes:

0:15 - Welcome to the show!

2:00 - We cater to all industries that utilize credit card processing

2:45 - Are you ready to upgrade?

7:23 - Walking through the evolution of credit card processing terminals

10:01 - The First Data device and its benefits for automotive shops and dealers

12:40 - We can answer all your questions at Swypit

13:40 - Verifone devices are fantastic and we provide them to all our clients

14:50 - The latest in credit card processing technology

18:20 - We'll give you this device for free!

22:15 - The latest and greatest terminal from Verifone

26:08 - Clover's point of sale equipment and how it can change the game for you!

27:01 - We'll provide you Clover's point of sale equipment for 25% off

31:34 - What are you waiting for? It's time to upgrade!

33:40 - Closing remarks

Connect with Kevin Hodes:

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In today's business climate, customer service has become a topic that's at the forefront of every business leader's mind. At least you would think so, right?

On the latest episode of The Swypit Show, we're unpacking this extremely important topic and highlighting what exceptional customer service looks like within the credit card processing industry, as well as industries beyond it.

We hope you enjoy today's show and leave with a few takeaways for the customers your organization serves!

Timecodes:

0:06 - Introduction and overview on the topic of the day

0:48 - It's hard to find good customer service these days

2:38 - Customer service experiences when dealing with big companies

5:00 - The result from a lack of proper training

7:07 - Kevin's recent experience with customer service in the food service industry

9:55 - Who do you call when an issue arises?

12:40 - Poor customer service can lose your organization money

15:00 - How Swypit addresses big issues for clients

17:45 - A recent customer service call that Swypit addressed

19:15 - Closing remarks

Connect with Kevin Hodes:

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We're back with an all-new episode of The Swypit Show, but with a familiar face!

Matt Cretzman, from Stormbreaker Digital, is back on the show to discuss some foundational digital marketing strategies, as well as some best practices for utilizing LinkedIn, that you won't want to miss!

Join us for another insightful conversation with Matt, which is bound to leave you with some takeaways for yourself and your business.

Timecodes:

0:06 - Introduction and welcome to the show

1:40 - Leverage: Sharing Entrepreneurial Secrets

2:45 - We learn when we fail

4:00 - Valuable excerpts from Brian Tracey

6:30 - Welcoming Matt Cretzman to the show

9:40 - It's all about connecting with people

13:43 - Matt's work in digital marketing with Stormbreaker Digital

17:00 - These days, marketing is all about creating content

22:00 - Outside-the-box thinking is crucial in your marketing strategy

23:50 - If you're doing an event, put it on LinkedIn

25:00 - Matt's LinkedIn tutorial on creating and building events

33:00 - Sharing invite links via direct messages to your professional network

41:20 - Upcoming Swypit events

46:50 - Easy and actionable steps to generate content via LinkedIn newsletters

50:56 - How to get in touch with Matt and his team

52:07 - Offer for LinkedIn profile makeover!

53:10 - Closing remarks

Connect with Kevin Hodes:

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Welcome back to The Swypit Show!

On our newest installment of the show, we're exploring what it means to work with a true expert in the credit card processing world. As a business owner, there are countless options for credit card processing providers out there. However, it's not always the smartest decision to select the cheapest option available.

Join us for a great conversation on why it pays to work with a true expert, like Kevin Hodes, as well as what the positive ripple effect of this decision can do for you and your bottom line.

Timecodes:

0:06 - Introduction and overview on the topic of the day

1:00 - What does it mean to be working with a true expert?

2:30 - Collaborating with other experts in different industries

4:50 - What Kevin's competitors are out there doing

6:45 - Having a merchant account is a privilege

8:00 - The convenience store story

12:30 - At Swypit, we showcase you the exchange rates available

14:30 - How Swypit is providing a top-tier client experience via new equipment and service

19:00 - What it's like dealing with customer service departments at other CCPs

23:40 - A client calls into the show with a credit card processing question

32:00 - Why other companies stink...plain and simple

34:30 - It's worth paying for the expertise

39:30 - How to get in touch with Kevin and the team at Swypit

40:20 - Closing remarks

Connect with Kevin Hodes:

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