Bouncer. Security. Security Staffer. Guest Services Host. Does the title make a difference in how an employee does their job? Or is it the attitude and approach that defines one's title? Tune into this week's episode of Tao of The Velvet Rope to find out.


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Hosting '18 and Over' or 'All Ages' nights can expose you, your staff, and your establishment to a plethora of liability issues. Listen to this week's episode and find out how to minimize the problems you could encounter.


Please take our Audience Survey! It helps us learn more about you. Thanks!

Has your Security Staff ever rushed into a situation prematurely or sat back and let it "play out"? Either way, your team's action or inaction could have serious consequences.

**Please take our Audience Survey! It helps us learn more about you. Thanks!**

We step out of our regular format to interview Zachary Rugen, the owner of Nightclub Security Services. Zach shares his thoughts on Security, Hospitality, and why they go hand in hand.

In this week's episode, we break down the equipment and protocols you should have in place to ensure the safety of your Staff and Patrons.

Please take a brief moment to fill out our Audience Survey as well!

This week we answer a couple of questions and review some material from the past.

Please help us out by taking our quick Listener Survey. What you want matters to us!

Just because you are keeping people safe and secure doesn't mean you can't smile while you're doing it. A look at how Security and Hospitality go hand in hand, along with a humorous look at what Bouncers "actually" do.

If you work in customer service, you're going to deal with abuse. If you work in customer service, in an environment full of intoxicated individuals; abuse can be a fact of life.

How do you as a Security Staffer deal with it? Tune it to this week's episode and find out!

Here is the link to the Bad Bouncer Behavior we refer to in this episode:

http://www.standard.co.uk/news/crime/sickening-moment-bouncer-punches-woman-in-the-face-outside-liverpool-bar-a3517361.html


THIS WEEKEND'S SEMINAR IS ALMOST SOLD OUT!

Hospitality & VIP Training for Nightclub & Bar Security

April 23, 2:00 pm - 6:00 pm

Hilton Garden Inn, Columbia, MO
$60 per person

https://www.facebook.com/events/1233781093374536/

We take a more detailed look at the interview process and examine which questions to ask in order  to get the answers you need. This is a follow-up to our 'Hiring For Nightclubs' Series.

New landing page: 

http://totvr.libsyn.com/

Seminar Information:

Hospitality & VIP Training for Nightclub & Bar Security
April 23rd, 2:00 p.m. - 6:00 p.m.
Hilton Garden Inn, Columbia MO
Costs: $60/per person 
To register contact Zachary Rugen at [email protected].
Cash, Certified Check, or PayPal accepted! **Group discounts offered for groups of 4 or more**

www.facebook.com/events/1233781093374536/

IN THIS EPISODE: How to use Scenarios to improve your skill set and response time

UPCOMING SEMINAR:

Hospitality & VIP Training for Nightclub & Bar Security

April 23rd, 2:00 p.m. - 6:00 p.m.

Hilton Garden Inn, Columbia MO

Costs: $60/per person, to register contact Zachary Rugen at [email protected]. Cash, Certified Check, or PayPal accepted!

**Group discounts offered for groups of 4 or more**

https://www.facebook.com/events/1233781093374536/