The Tech Chef, Restaurant, Hospitality and Hotel Technology Business Podcast

Today, we will be talking about Digital ADA Compliancy and how to make your website compliant as well as what to do if you get notification you are being sued due to non-compliancy. Jacey Kaps, Attorney at Law for Rumberger / Kirk, will discuss what to do when you get notified of such an event as well as the legal implications around this. Anne Sallee, Senior Relationship Manager for DigiPro Media will discuss how to fix your website for compliance as well as some pre-emptive things you can do to prevent future lawsuits.

Jacey is conversant in issues arising from data security breaches, the ensuing claims, and regulatory investigations. He is able to provide guidance on cybersecurity risks and cyber incident readiness. Jacey holds the ANSI/ISO accreditation of Certified Privacy Professional US (CIPP/US) from the International Association of Privacy Professionals and Payment Card Industry Professional (PCIP) from the Payment Card Industry Security Standards Council. When online and offline privacy assessments and information security audits are needed, Jacey is able to assist his clients with identifying the relevant legal considerations and retaining the appropriate consultants to accomplish the task. Jacey’s litigation experience and lengthy tenure on his law firm’s Executive Committee also equip him to address cybersecurity issues unique to law firms.

Jacey’s team represents a wide range of clients with the depth and capabilities to handle the issues that matter to retailers including commercial and transactional disputes, construction disputes, intellectual property litigation, labor compliance, Medicare compliance, employment litigation, constitutional challenges and casualty litigation. He also consults with retail, restaurant and lodging businesses in overall litigation management and alternative dispute resolution programs. For more information, visit www.rumberger.com

Anne is a committed and charismatic professional with a diverse and successful experience in business, legal, government and NGOs, including legislative advocacy, strategic planning, marketing, public relations, research, customer service, event planning & management, fund raising, risk management, goal setting, budgeting, policy and procedure. Phew! As a mission-focused leader with an understanding of long-range and strategic planning to reach goals, she is able to lead and collaborate effectively to meet objectives and knock it out of the park! For more information, visit www.DigiProMedia.com

What is the oddest thing you have ever eaten and your experience around that; where was it at, ambiance, did you like or or hate it? Leave a 1-2 minutes long message at 954-302-0851 and you will be entered for a $50 Amazon gift card which will be given away in September.  Remember, you can’t enter if you don’t leave us a voice comment!    You can also click on the little icon on the right hand side of the screen that says “Send a Voicemail.  Record your comment right in the browser!

Check this week for a Fortinet Firewall Giveaway that will launch on social media!

• Comment hotline: 954-302-0851
• Website: https://SkipKimpel.com (show notes will be posted here)
• Twitter: https://twitter.com/skipkimpel
• Facebook:  https://www.facebook.com/skipkimpel1/
• LinkedIn: https://www.linkedin.com/in/skipkimpel/

On Thursday, I will have Fred Stokes, Owner of Fred Stokes Sausage and NFL Superbowl Champion, to talk about his life in the NFL, what brought him to where he is today in the food industry and we will also have an emotional conversation about his foundation, LintBrother.com.  While this show will not cover any aspect of technology, Fred is a very inspirational person and will finish your week on a high note!

Today I am honored to have Charlie Guzzetta on the show.  Mr. Guzzetta serves as President of BurgerFi, a fast-growing international better burger concept headquartered in North Palm Beach, FL. Charlie has been with BurgerFi since 2013 and for the past seven years he has worked just about every role within the BurgerFi organization including operations, communications, marketing, new restaurant openings, and franchise development. Combining his experience in each aspect of BurgerFi’s business, Charlie has been integral in growing the company from a 20-restaurant regional chain to a nearly 125-restaurant international brand.

In his role as President, Charlie is responsible for the oversight of all brand and operational activities as well as the strategic execution of the company’s purpose of redefining the way the world eats burgers.

He is going to share with some of the technology that has made their brand the success that it is today and have a really fun chat about some pretty cool augmented reality technology that they have tested along the way.  This episode is a little longer than normal but it is worth every second.

We have our two winners of the following prize package!  You have to listen to the show to find out if you won or not!

• Frosty Beer 2 Go
• Bodacious BBQ set
• Titleist Pro V1x Golf Balls
• Igloo Seadrift Coast Cooler
• High Sierra Packable Hammock
• Waterproof 360 degree Bluetooth speaker

What is the oddest thing you have ever eaten and your experience around that; where was it at, ambiance, did you like or or hate it? Leave a 1-2 minutes long message at 954-302-0851 and you will be entered for a $50 Amazon gift card which will be given away in September.  Remember, you can’t enter if you don’t leave us a voice comment!    You can also click on the little icon on the right hand side of the screen that says “Send a Voicemail.  Record your comment right in the browser!

• Comment hotline: 954-302-0851
• Website: https://SkipKimpel.com (show notes will be posted here)
• Twitter: https://twitter.com/skipkimpel
• Facebook:  https://www.facebook.com/skipkimpel1/
• LinkedIn: https://www.linkedin.com/in/skipkimpel/

Next Tuesday is a surprise episode… the reason why it is a surprise is because I have another well-known name in our industry that is ready to make a big announcement so we are working on the timing of that.  Next week will also be a double-header and I will have another surprise guest on as well.  Surprise, surprise… I am full of surprises!

This is the last part, part 7 of the contactless payment series… In this episode I have the pleasure to chat with Sarah L’Heureux from TouchPoint.

Co-founder of Touchpoint Restaurant Innovations, Sarah L’Heureux brings over 20 years in the technology industry to the world of hospitality. As champion of the new ZeroContact product line, Sarah is building industry and business partnerships to bring a truly better contactless customer experience into the marketplace. www.ZeroContact.com

Thanks to Fortinet, from now until August 15th, we are running a contest for a HUGE prize package. As a matter of fact we will be choosing not one but TWO winners for this contest! To learn more and to enter, visit SkipKimpel.com/contest or visit any of my social media channels. You can earn entries every single day. What are you waiting for? Start getting your entires in now!  CLICK HERE

• Frosty Beer 2 Go
• Bodacious BBQ set
• Titleist Pro V1x Golf Balls
• Igloo Seadrift Coast Cooler
• High Sierra Packable Hammock
• Waterproof 360 degree Bluetooth speaker

What is the oddest thing you have ever eaten and your experience around that; where was it at, ambiance, did you like or or hate it? Leave a 1-2 minutes long message at 954-302-0851 and you will be entered for a $50 Amazon gift card which will be given away in September.  Remember, you can’t enter if you don’t leave us a voice comment!    You can also click on the little icon on the right hand side of the screen that says “Send a Voicemail.  Record your comment right in the browser!

• Comment hotline: 954-302-0851
• Website: https://SkipKimpel.com (show notes will be posted here)
• Twitter: https://twitter.com/skipkimpel
• Facebook:  https://www.facebook.com/skipkimpel1/
• LinkedIn: https://www.linkedin.com/in/skipkimpel/

Next Tuesday we talk to Charlie Guzzetta, the new President of BurgerFi. He has such a great story to tell about the brand, his journey with the company and the amazing technology they have implemented and played with along the way. He is currently leading the charge to take the company public by the end of the year. Such a positive, needed story in this time of absolute chaos. I can’t wait to share this one with you!

This is Part 6 of the contactless payment series… In this episode I have the pleasure to chat with Rom Krupp from OneDine.

Rom Krupp is a pioneer, disruptor, visionary and thought leader in the restaurant industry. For more than 23 years Rom has worked with over 500 restaurant brands designing technology and analytics solutions used in over 100K restaurant locations worldwide. 

He is the Founder and Executive Chairman of Marketing Vitals, the most comprehensive analytics solution specifically developed for the restaurant industry and currently used in over 200 brands around the world to drive top-line sales. https://marketingvitals.com 

Rom has lauched a second company called OneDine that is disrupting the future of menu browsing, ordering, and payment in the restaurant industry. OneDine offers restaurants and customers a contactless mobile technology solution that integrates into the current POS system providing guest-side ordering, payment and experience integrations to help restaurants lower labor costs, drive incremental sales, increase table turns and allow guests to dine on their time. OneDine was named the #11 Hottest Pre-IPO Startup in the world for 2020 by Crunchbase. https://onedine.com.   

Rom’s passion is to help drive growth in the restaurant industry while maintaining a purpose-driven culture. This mission is brought to life in part as the founder of RestCon, the premiere conference for data and future innovation in the restaurant industry. https://restcon.splashthat.com

The Power List: Reader Picks (2020) by Nation’s Restaurant News – The most influential solutions providers and operators in the country 

Thanks to Fortinet, from now until August 15th, we are running a contest for a HUGE prize package. As a matter of fact we will be choosing not one but TWO winners for this contest! To learn more and to enter, visit SkipKimpel.com/contest or visit any of my social media channels. You can earn entries every single day. What are you waiting for? Start getting your entires in now!  CLICK HERE

• Frosty Beer 2 Go
• Bodacious BBQ set
• Titleist Pro V1x Golf Balls
• Igloo Seadrift Coast Cooler
• High Sierra Packable Hammock
• Waterproof 360 degree Bluetooth speaker

What is the oddest thing you have ever eaten and your experience around that; where was it at, ambiance, did you like or or hate it? Leave a 1-2 minutes long message at 954-302-0851 and you will be entered for a $50 Amazon gift card which will be given away in September.  Remember, you can’t enter if you don’t leave us a voice comment!    You can also click on the little icon on the right hand side of the screen that says “Send a Voicemail.  Record your comment right in the browser!

• Comment hotline: 954-302-0851
• Website: https://SkipKimpel.com (show notes will be posted here)
• Twitter: https://twitter.com/skipkimpel
• Facebook:  https://www.facebook.com/skipkimpel1/
• LinkedIn: https://www.linkedin.com/in/skipkimpel/

Next Tuesday is the last of our contactless payment series where I will be talking with Sarah L’Heureux from Touchpoint and their product called Zero Contact known as the “Contactless everything solution for your business.”  After that we are going to talk to a few industry leading operators, which is going to be a REAL treat for you followed by our next series which I know you will love!   Lots and lots of amazing content is headed your way!

This is BONUS episode and a break from the of the contactless payment series… In this episode I will be having a conversation with a good friend of mine for over 25 years, Brett Krueger.

Brett is a boutique hotel and high end condo developer in the Charlotte, North Carolina area. He has unique vision for his developments and a passion for his projects like I have not seen from anybody else. He personally takes on each development and curates everything down to the art hanging on the wall. Heck, I have seen him fly to Paris, many times, just to find unique items to install in his hotel environments to make his guest experience special.

He has experience in all phases of development from assessing properties for acquisition, finance, sales of residential condos and commercial hotels.

He was VP of MRK when they purchased, designed and built the Windsor Hotel in Asheville NC and the Ivey’s hotel in Charlotte NC. Both hotels he oversaw conceptualized, managed build out, opening and operations to a #1 status in their respective markets on Tipadvisor.com. 

For more information, please visit his LinkedIn profile at: https://www.linkedin.com/in/brett-krueger-5367044/

Thanks to Fortinet, from now until August 15th, we are running a contest for a HUGE prize package. As a matter of fact we will be choosing not one but TWO winners for this contest! To learn more and to enter, visit SkipKimpel.com/contest or visit any of my social media channels. You can earn entries every single day. What are you waiting for? Start getting your entires in now!  CLICK HERE

• Frosty Beer 2 Go
• Bodacious BBQ set
• Titleist Pro V1x Golf Balls
• Igloo Seadrift Coast Cooler
• High Sierra Packable Hammock
• Waterproof 360 degree Bluetooth speaker

• Comment hotline: 954-302-0851
• Website: https://SkipKimpel.com (show notes will be posted here)
• Twitter: https://twitter.com/skipkimpel
• Facebook:  https://www.facebook.com/skipkimpel1/
• LinkedIn: https://www.linkedin.com/in/skipkimpel/

This upcoming Tuesday we will be continuing our contactless payment series by talking to Rom Krupp from OneDine. You all know Rom being the rockstar of the industry that he is. Easily one of the smartest people I know and have had the privilege of having on the show. We will learn more about OneDine, Marketing Vitals and talk a little bit about what it takes to be an entrepreneur in today’s challenging environment. An episode you don’t want to miss!

This is Part 5 of the contactless payment series… In this episode I have the pleasure to chat with Tim Lockhart from TableSafe. 

Tim Lockhart began his hospitality technology career in 1994, a pivotal time in the point of sale industry, when “touchscreen” POS was just coming into the marketplace. Serving in both sales and management roles for some of the largest POS players in the field, in addition to spending ten years with major acquirers in the payments business, Tim’s combination of industry knowledge provides him a unique perspective on the latest trends and opportunities in the market today. 

Currently, the National Sales Director for TableSafe, a “pay-at-the-table” solution, Tim is married, with two grown children. He and his wife, Amy, live in Sanford, FL with their two goldendoodles. Tim is also a multiple time Fantasy Football Champion.

For more information, please visit: https://TableSafe.com

Netsurion has a webinar coming up called “Creative Ways to Optimize Restaurant IT Spending at a Time of Crisis”. I will be one of the panelists on the show and should make for some very interesting conversation.  This will happen on July 29th at 2pm EST and you can register for this by going to https://netsurion.com/techchef

Thanks to Fortinet, from now until August 18th, we are running a contest for a HUGE prize package. As a matter of fact we will be choosing not one but TWO winners for this contest! To learn more and to enter, visit SkipKimpel.com/contest or visit any of my social media channels. You can earn entries every single day. What are you waiting for? Start getting your entires in now!  CLICK HERE

• Frosty Beer 2 Go
• Bodacious BBQ set
• Titleist Pro V1x Golf Balls
• Igloo Seadrift Coast Cooler
• High Sierra Packable Hammock
• Waterproof 360 degree Bluetooth speaker
• ENTER NOW!

• Comment hotline: 954-302-0851
• Website: https://SkipKimpel.com (show notes will be posted here)
• Twitter: https://twitter.com/skipkimpel
• Facebook:  https://www.facebook.com/skipkimpel1/
• LinkedIn: https://www.linkedin.com/in/skipkimpel/

We have a bonus episode this week on Thursday where I will be talking with Brett Krueger, a boutique hotel developer in North Carolina.  That will be a VERY interesting episode and Brett and I will be talking a whole lot about a whole lot! Next Tuesday we will be continuing our contactless payment series by talking to Rom Krupp from OneDine.

This is Part 4 of the contactless payment series… In this episode I have the please to chat with Yale Goldberg from PopID.. 

As Chief of Staff at PopID, a Cali Group company, Yale Goldberg is responsible for developing and launching the PopID brand and products, generating brand and product awareness and sharing the vision, benefits and story with partners and end users. Prior to joining PopID he was a management consultant for Black & Veatch, a global engineering consulting firm. While at Black and Veatch Yale worked on projects for leading international technology and mining companies, helping them to implement production efficiencies and establish cyber security standards.

Yale holds a B.S and M.S from Stanford University in Science, Technology & Society and Management Science & Engineering, respectively. While at Stanford he captained the Men's Tennis Team and founded a student enterprise.

Netsurion has a webinar coming up called “Creative Ways to Optimize Restaurant IT Spending at a Time of Crisis”. I will be one of the panelists on the show and should make for some very interesting conversation.  This will happen onJuly 29th at 2pm EST and you can register for this by going to https://netsurion.com/techchef

Our new contest will involve 2 winners, each receiving a prize package valued at over $250 a piece!  Be on the lookout on our social media posts next week for more information.

• Comment hotline: 954-302-0851
• Website: https://SkipKimpel.com (show notes will be posted here)
• Twitter: https://twitter.com/skipkimpel
• Facebook:  https://www.facebook.com/skipkimpel1/
• LinkedIn: https://www.linkedin.com/in/skipkimpel/

We will be continuing with our contactless payment series and talking to Tim Lockhart from TableSafe.  More than likely you have seen these pretty cool devices in some of the restaurants you dine in.... or use to dine in, I should say (depending on when you read this.) Tim is a very smart guy and will be talking about all things contactless including some discussion around interchange rates and what to look for.

This is Part 3 of the contactless payment series… In this episode I have a good friend, Tom Holmes who is the CEO and founder of DinerIQ and PayMyTab. 

Tom Holmes is CEO and Founder of DinerIQ and its award winning platform, PayMyTab., The leader in secure payments and guest engagement for thehospitality industry, PayMyTab has revolutionized how guests order and pay, howteam members engage, and build loyalty with their guests. Annualized, DinerIQ processes almost $1Billion in payments and is scaling to thousands of locations throughout the United States, Europe and Canada. For more information go to https://PayMyTab.com

Netsurion has a webinar coming up called “Creative Ways to Optimize Restaurant IT Spending at a Time of Crisis”. I will be one of the panelists on the show and should make for some very interesting conversation.  This will happen onJuly 29th at 2pm EST and you can register for this by going to https://netsurion.com/techchef

Last month’s contest winner, Danny!  You have won a $25 Amazon gift card!

Our new contest will involve 2 winners, each receiving a prize package valued at over $250 a piece!  Be on the lookout on our social media posts next week for more information.

• Comment hotline: 954-302-0851
• Website: https://SkipKimpel.com (show notes will be posted here)
• Twitter: https://twitter.com/skipkimpel
• Facebook:  https://www.facebook.com/skipkimpel1/
• LinkedIn: https://www.linkedin.com/in/skipkimpel/

We will be continuing with our contactless payment series and talking to Yale Goldberg, Chief of Staff for PopID.  There is no contactless or touch-less solution that solves this problem better.... pay with your face!

This is Part 2 of the contactless payment series… In this episode I am delighted to have a special guest, all the way from Canada. Laurent May  is the Head of Ready, a fully integrated mobile self-ordering, payment and loyalty technology solution. He has over 20 years of expertise in product management and the electronic payments space.  

For more information, go to https://readytopay.com/techchef

RTN Launches Contactless Payments Evaluation Tool in partnership with Olive,Chris Heard. Members-only interactive tool for quickly narrowing down the field of tech players offering #contactlesspaymentssolutions.  I have tested it against my needs it selected things very accurately.  A job will done by Olive and the RTN.

https://restauranttechnologynetwork.com/page/fast-match-tech-selector

• Comment hotline: 954-302-0851
• Website: https://SkipKimpel.com (show notes will be posted here)
• Twitter: https://twitter.com/skipkimpel
• Facebook:  https://www.facebook.com/skipkimpel1/
• LinkedIn: https://www.linkedin.com/in/skipkimpel/

We will be continuing with our contactless payment series and talking to Tom Holmes, CEO and Founder of DinerIQ and PayMyTab.  I personally have used these devices at the last two companies I have worked for and am excited to share with all of you this rapidly growing company.

Show Notes:       

This is Part 1 of the contactless payment series… more than just contactless payments.

Poll results from my social media study: 

 “How are you thinking about returning to restaurants?

A) I'm ready to dine inside restaurants now (51%)

B) I'm ready to dine using outdoor seating only (18%)

C) The most I am comfortable with is pickup or takeout (27%)

D) I'm only going to do delivery for now (1%)

E) I'm not eating at or ordering from restaurants (3%)

This social experiment spawned an idea… let’s hear from somebody in each one of these categories and get their take on things, first hand.  This is the perfect introduction into our podcast series as it will lay the foundation groundwork for everything we will be talking about.  

(Interviews with five individuals, one from each category)

Studying these results give you the opportunity to find ways to enhance things that you do to increase the guest’s confidence and find ways to alter their behavior and drive more sales into your restaurant.  

RTN has a new Contactless Payment Workgroup.  Many industry leaders as well as many major operators.

https://restauranttechnologynetwork.com/default.aspx

RTN Launches Contactless Payments Evaluation Tool in partnership with Olive,Chris Heard. Members-only interactive tool for quickly narrowing down the field of tech players offering #contactlesspaymentssolutions.  I have tested it against my needs it selected things very accurately.  A job will done by Olive and the RTN.

https://restauranttechnologynetwork.com/page/fast-match-tech-selector

How to contact me

-       Comment hotline: 954-302-0851

-       Website: https://SkipKimpel.com (show notes will be posted here)

-       Twitter: https://twitter.com/skipkimpel

-       Facebook:  https://www.facebook.com/skipkimpel1/

-       LinkedIn: https://www.linkedin.com/in/skipkimpel/

-       Don’t forget the contest…  This is the last day to give us a iTunes podcast rating for a chance to win a $25 Amazon gift card.  Winner will be announced on July 14th episode.

-       Next week’s show, we will be continuing with our contactless payment series and talking to Laurent May, the head of Ready.  This is a company and a product I was introduced to a year or two ago.  You are not going to want to miss this as Laurent is well versed in our industry and the needs for contactless solutions long before covid was upon us.

Please have a safe and happy 4th of July!

And until next time, stay safe, stay healthy….. and stay hungry my friends!