Intercom's Director of Automated and Proactive Support Ruth O'Brien caught up with HubSpot’s Director of Customer Support for EMEA Noel O’Reilly to chat about how AI and automation are affecting customer service today and HubSpot’s AI strategy for support in the year to come.

Watch on YouTube: https://www.youtube.com/watch?v=0S-vS-QVuTU

Transcript: https://www.intercom.com/blog/videos/hubspot-noel-oreilly-ai-customer-support-strategy

We'd love to hear your thoughts on the podcast and what you'd like to hear more of on it. E-mail us: [email protected]

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Today we sit down to talk with the legendary Professor Leonard Berry to talk about his book 'On Great Service' and his framework for improving service quality. Professor Berry has written ten books in all, including: Discovering the Soul of Service; On Great Service; Marketing Services: Competing Through Quality; and Delivering Quality Service.

Watch this episode: https://www.youtube.com/watch?v=6sjF8PNTyPQ

Read a transcript: https://www.intercom.com/blog/videos/leonard-berry-customer-service-excellence

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In this episode of Intercom on Product, our Co-founder and Chief Strategy Officer Des Traynor and Paul Adams, our Chief Product Officer, discuss how AI is going to transform the software industry, and how startups can identify the best AI opportunities to target vulnerable incumbents. 

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In this episode, Intercom’s VP of Product Design Emmet Connolly catches up with Elizabeth McGuane, UX Director at Shopify, to talk about her love of words, incorporating semantic concepts into the design process, and the importance of building a shared language.

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In this episode, our Senior Director of Machine Learning, Fergal Reid, joins Emmet Connolly, our VP of Product Design, to take superintelligence head-on – the knowns and the unknowns, from the ethics to the threats and the challenges of regulation.

Watch on YouTube: https://www.youtube.com/watch?v=KYBQzO2u1Xs

Read a transcript: https://www.intercom.com/blog/videos/the-emergence-of-superintelligent-ai

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In this episode we chat with AI guru Andrew Louder about selecting and implementing the right AI tools for your business.

Watch on YouTube: https://youtu.be/YSf2O0EEZBg

Transcript: https://www.intercom.com/blog/videos/unlocking-productivity-with-ai-andrew-louder

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We're joined by Behnam Tabrizi - author of 'Going on Offense: A Leader’s Playbook for Perpetual Innovation'. Behnam shares insights on how to create a culture of perpetual innovation that will allow organizations to adapt to new environments and seize new markets.

Watch on YouTube: https://www.youtube.com/watch?v=k2lQn6DEU5s

Transcript: https://www.intercom.com/blog/videos/behnam-tabrizi-on-innovative-companies

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We chat with Chip Bell - author of 'Inside Your Customer’s Imagination: 5 Secrets for Creating Breakthrough Products, Services, and Solutions' - to chat about how building co-creation partnerships with customers can tap into a well of creativity that will drive your business forward.

Watch on YouTube: https://www.youtube.com/watch?v=QV1VJauEyNE

Read a transcript: https://www.intercom.com/blog/videos/customer-service-expert-chip-bell/

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In this episode, we chat with Lynn Hunsaker - author of Innovating Superior Customer Experience - about how customer centricity can be a motor of innovation – and how understanding the customer’s needs, wants, and preferences will pave the way for businesses to flourish.

Watch this episode on YouTube: https://www.youtube.com/watch?v=QqZKIBUW8Lk

Transcript: https://www.intercom.com/blog/videos/cx-strategist-lynn-hunsaker-on-putting-the-customer-at-the-heart-of-innovation/

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Rohini Pandhi has been a product manager at early-stage startups all the way up to publicly traded companies. Now a Product Lead at Square, Rohini sat down with Intercom Senior Director of Product Management Michelle Fitzpatrick in this archive episode from 2018 to share her tips for staying close to customers, parsing feedback and prioritization at scale.

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