The TomCast

Jonas Rice, Owner of ShredPro Secure of Lenoir City, Tennessee explores the elements of the S.P.E.A.R. acronym that guides his shredding business. This framework gives his team a memorable and specific way to define and live their values every day in the business. Jonas gives us a deep dive into each element in order to understand how powerful this tool is in his business.
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Jonas Rice
Owner
ShredPro Secure

You can find ShredPro Secure here: shredprosecure.com

On this week's episode, Tom meets with Gary Wright, Vice President of Operations at Williams Data Management & ShredMyFiles.com based in Los Angeles, California.  Three months ago Gary implemented a program called Bank the Box, which rewards drivers on purge jobs for the number of boxes they shred over and above the work-order expectation. Learn about how Gary has implemented this program with his driver team and the really cool benefits he's seen in the process. Plus, Gary shares other significant ways the company has bucked the industry and national trend of high driver turnover such that they have an average 14 year retention rate.
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Gary Wright
Vice President of Operations
Williams Data Management & ShredMyFiles.com

You can find Williams Data Management here: https://williamsdatamanagement.com/

Heather Fitzanko, Vice President of AAA Certified Confidential Security Corp of Peoria, Illinois shares their unique small business service program with Tom on this episode. About four years ago, Heather launched the ShredSmart program, an annual billing program for select small business clients. Learn how she implemented the program, the benefits and challenges she's uncovered along the way, and the advice she has for you if you choose to do something similar in your business.
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Heather Fitzanko
Vice President
AAA Certified Confidential Security Corp

You can find AAA Certified Confidential Security Corp here: www.confidentialsecurity.com

On this week's episode, Tom converses with Chris Isabell of iSecure located in Grants Pass, Oregon. Chris shares how a core set of values he adopted from his years in the military have been integral to leading and running his shredding business. Chris also shares a simple model of "process" and "performance" which helps him to improve the business on a regular basis. There's a great story about a baler too.
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Chris Isabell
President
iSecure Inc.

You can find iSecure here: theshredcompany.com

On this episode Tom chats with Grant DiGioia of Patriot Shredding based in Rockville, Maryland.  Grant shares how he used the early COVID crisis to dive deep into all the data they had about stops, time spent, factors on those stops, revenue and profitability. As a result, they built and continue to use a dynamic purge pricing calculator that came out of the data they uncovered. You'll hear all the elements and factors that define the new pricing model, but you'll also learn how the model allowed them to price the right jobs lower and still improve their critical result, revenue per truck per day.
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Grant DiGioia
Owner
Patriot Shredding

You can find Patriot Shredding here: https://patriotshredding.com/

On this episode, Tom converses with Jay Barwick, VP of Operations for River Mill Data Management, located in Columbus, Georgia.  Jay discusses practical ways they’ve implemented internal communication for improved team connection within the organization.  Jay shares about his regular driver meetings and how that’s given River Mill some of the best return on that investment.  He also shares about a cool vehicle inspection mobile app they use with drivers to ensure better communication on truck-related issues.
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Jay Barwick
Vice President
River Mill Data Management, LLC

You can find River Mill Data Management here: https://www.rivermill.net/

You can find Whip Around here: https://whiparound.com/

Greg Miller, President of Altitude DocuShred located in the Denver, Colorado area joins Tom on this episode. Greg shares how 20% of his revenue comes from re-orienting large or complex service requests into high value projects to ultimately resolve the client's bigger problem. He shares his approach and examples of these types of projects. He also provides the unique type of thinking and perspective required to upsell the these projects.
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Greg Miller
President
Altitude DocuShred

You can find Altitude DocuShred here: https://www.altitudedocushred.com/

On this round of the podcast Tom chats with Christopher Jones, Chief Problem Solver of Secure Records Solutions located in Thomasville, Georgia.  Christopher outlines five critical approaches he’s taken to respond to a sales problem he uncovered in the company, along with the implications and outcomes of that response.  That’s at least two major $10,000 insights in this episode that you won’t want to miss.  If you’re struggling with sales in your shredding company, this one's for you.
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Christopher Jones
Chief Problem Solver
Secure Records Solutions

You can find Secure Records Solutions here: https://securerecordssolutions.com/

On this episode of the podcast, Tom has a conversation with Lucy Shipley, Group Director of Shredall SDS Group based in Nottingham, England.  Lucy shares the reasons for their recent big software change decision, the process they went through before the implementation and the lessons learned along the way.  If you are considering a software change in your destruction business, do not miss what Lucy has to say in this episode.
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Lucy Shipley
Group Director
Shredall SDS Group

You can find Shredall SDS Group here: https://www.shredall.co.uk/

On this episode of the show Tom talks with Nate Segall of AccuShred based in Toledo, Ohio. Nate shares how he employs a lot of little things in his business to ensure customer retention. You'll hear about the famous AccuShred cookie, GPS and Susan G Komen fundraising. There's so much good stuff on the podcast today, so keep listening.
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Nate Segall
Founder & President
AccuShred

You can find AccuShred here: https://accushred.net/
You can find Susan G Komen here: https://www.komen.org/