Crucial Conversations Free Online Resouces
For Our Wednesday Business Tech Talks Crucial Conversations Book series
A Man Surprised is Half Beaten - Thomas Fuller
3 Major Talking Points : 1 Sample From The "Yeah, But" Examples 2 Change Your Life Chapter 12 3 Digital Assistance and Further Teaching Tools.
Segment One: "Yeah, But: Advice For Tough Cases"
Pg 194 -"Yeah, but what if I can't calm down quickly enough? I've been told not to go to bed angry, but sometimes I think I need time alone?" - "What, but what if I don't trust the other person? How am I supposed to deal with that?" And other examples of extreme cases
-1 Example out of 17 that you can read from pages 194-214
-Pg 200 Failed Trust: "I don't know what to do. I'm not sure I can trust this person. He missed an important deadline. Now I wonder if I should trust him again."
-The Danger point: "People often assume that trust is something you have or you don't have...Trust doesn't have to be universally offered. In truth, it's usually offered in degrees and is very topic specific. It also comes in two flavors-motive and ability.
The Solution: "Deal with trust around the issue, not around the person. When it comes to regaining trust in others, don't set the bar too high. Just try to trust them in the moment, not across all issues. You don't have to trust them in everything. To make it safe for yourself in the moment, bring up your concerns. Tentatively STATE what you see happening. 'I get the sense that you're only sharing the good side of your plan. I need to hear the possible risks before I'm comfortable. Is that okay?' If they play games, call them out.
-"Also don't use your mistrust as a club to punish people. If they've earned your mistrust in one area, don't let it bleed over into your overall perception of their character. If you tell yourself a Villain Story that exaggerates others' untrustworthiness, you'll act in ways that help them justify themselves in being even less worthy of your trust. You'll start this self-defeating cycle and get more of what you don't want."