The Treatment Room

 

As a Physiotherapy business owner, adding to your profitability is an important aspect.

If profitability is something you want to learn more about, Andy and Phil have you covered.

In the latest episode of ‘The Treatment Room‘, Andy and Phil discuss ‘What keeps customers coming back’. Did you know repeat clients are five times more profitable than new ones?

Some points we focus on are:

* Why would a customer recommend you or come back

* How you retain loyalty once the journey has ended

* Engagement

* Return on investment

* Benefits – rapport, expectation

You can listen to this episode HERE or watch on YouTube below.

You can also check out our other blogs that cover everything from sales, to KPI’s and leadership HERE.

Our Webinar series is bookable on https://elevate-your-clinic.eventbrite.com

In this latest podcast of ‘The Treatment Room’, Phil and Andy discuss how the therapy world is all about customer service. This includes them discussing:

* Expectation matching

* Competitiveness of the  industry

* Customer journey is your product

* Understanding customers

* Feedback

* Service improvement

* Consistency of its delivery

* A plan and a process to deliver well

* Team required training to deliver

You can listen to this episode HERE or watch on YouTube below.

 

 

Our Webinar series is bookable on https://elevate-your-clinic.eventbrite.com

You can also check out our other blogs that cover everything from sales, to KPI’s and leadership HERE.

As a therapy business owner, marketing and sales is an essential method to utilise, yet it’s something many find hard to grasp and take advantage of.

In the recent episode of ‘The Treatment Room’ Phil and Andy discuss the topic of  Marketing and Sales.

They expand on the why its:

* Essential to do

* Time-consuming

* Expensive

* Often not done well or consistently

* Also, lots of focus on it and not on customer journey

Then further explore:

* What do you sell? – if you don’t know, how can you market it?

* Personas?

* Roles  – who does the marketing? Who does the selling?

* Upsell the journey

* Ave sale – Return on investment

* Why should a customer choose you?

“If you don’t know the product you’re trying to sell, then what are you marketing?”

You can listen to this episode HERE or watch on YouTube below.

 

Our Webinar series is bookable on elevate-your-clinic.eventbrite.com

You can also check out our other blogs that cover everything from sales, to KPI’s and leadership HERE.

In this episode, Phil and Andy explore 3 more topics for discussion, which include:

– Expectation setting for employees and associates?  Do you need to do things differently?

– Considerations for training needs for anyone in your business. Patient outcomes, are you managing expectations?

– What do you expect to pay for? Are therapy business owners hypocrites?

You can listen to this episode HERE or watch on YouTube below.

 

 

As always we would love to get your feedback: [email protected]

You can also check out our other blogs that cover everything from sales, to KPI’s and leadership HERE.

Our Webinar series is bookable on http://elevate-your-clinic.eventbrite.com

In this episode, Phil and Andy explore the topic of internal conflict.

This is an interesting listen with Phil sharing some great insights in avoiding it, understand why it could occur and how to handle it when it does.

You can listen to this episode HERE or watch on YouTube below.

 

You can also check out our other blogs that cover everything from sales, to KPI’s and leadership HERE.

Our Webinar series is bookable on https://elevate-your-clinic.eventbrite.com

In this episode, Phil and Andy discuss their group coaching foundation programme and give examples of what you should consider when running and growing a successful therapy business.

They refer to the 6 modules which make up the frameworks of developing a successful therapy business.

You can find out more about the Foundation Programme here.

You can listen to this episode HERE or watch on YouTube below.

 

We’d love to hear from you if you’re interested in signing up. You can register your interest by emailing [email protected]

You can also check out our other blogs that cover everything from sales, to KPI’s and leadership HERE.

Our Webinar series is bookable on https://elevate-your-clinic.eventbrite.com

In this episode of The Treatment Room, Phil and Andy discuss training needs, what we can learn from HCPC audits and how we can use training as part of a retention process.

Considering patient outcomes and good practice .

You can listen to this episode HERE or watch on YouTube below.

You can also check out our other blogs that cover everything from sales, to KPI’s and leadership HERE.

Our Webinar series is bookable on https://elevate-your-clinic.eventbrite.com

In this episode Phil and Andy discuss :

Red Flags, Internal Process and developing your business based upon learned experiences.

What to consider when you decide to upgrade or invest in new equipment in your business?

You can listen to this episode HERE or watch on YouTube below.

You can also check out our other blogs that cover everything from sales, to KPI’s and leadership HERE.

Our Webinar series is bookable on https://elevate-your-clinic.eventbrite.com

Welcome back to the first episode of 2022. In this episode, Andy and Phil discuss plans for 2022;

* Looking at the average journey length as a KPI and what do with it

* Discussing learning and development

* Organisation design/Roles and responsibilities

You can listen to this episode HERE or watch on YouTube below.

 

You can also check out our other blogs that cover everything from sales, to KPI’s and leadership HERE.

Our Webinar series is bookable on https://elevate-your-clinic.eventbrite.com

In this episode, Andy and Phil chat though some latest hot topics of the week: Call management, Team performance, What are the things only you can do?

The links mentioned in the episode are :

http://elevate-your-clinic.eventbrite.com/

https://elevateyourclinic.com/lite/