In this episode of The Turnover, hosts Chris Caremonica, Mark Sharp, and Paul Rhodes engage in a thought-provoking discussion about the nature of work, challenges, and the enjoyment derived from both easy and difficult tasks. They explore the popular saying, 'Enjoy what you do and you'll never work a day in your life,' and challenge its validity by emphasizing that even enjoyable work can still be exhausting. The conversation shifts to the idea of puzzles, where the hosts reflect on their preferences for easy versus challenging tasks, ultimately concluding that both have their merits in personal and professional growth.
As the discussion unfolds, the hosts share personal anecdotes and insights from their experiences, particularly in the context of the apartment maintenance industry. They emphasize the importance of viewing challenges as opportunities for learning and growth, and how the process of breaking down complex tasks into manageable parts can lead to greater satisfaction. The episode wraps up with a call to action for listeners to embrace the puzzles in their lives, whether easy or challenging, and to find joy in the work they do, ultimately fostering a positive mindset towards their careers.
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In this episode of the Turnover Podcast, hosts Paul Rhodes, Chris Caremonica, and Mark discuss various aspects of maintenance careers, including humorous questions about maintenance men, the biggest mistakes professionals make when trying to advance their careers, the importance of patience, and the implications of the Peter Principle. They emphasize the need for training, understanding responsibilities, and the value of investing in one's own growth and that of others in the industry.
00:00 Introduction and Light Banter
02:16 The Importance of Maintenance Questions
06:08 Career Advancement Mistakes in Maintenance
12:02 Patience and the Peter Principle
18:15 Training and Preparing for Promotion
26:08 Conclusion and Key Takeaways
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In this episode of The Turnover, hosts Chris Caramanica, Mark Sharp, and Paul Rhodes explore the concept of weaponized incompetence, sharing personal anecdotes and examples from the maintenance industry. They discuss the importance of communication and accountability in addressing incompetence, and how it can impact career advancement. The conversation then shifts to a light-hearted discussion about barbecue skills and their correlation with maintenance skills, emphasizing preparation and patience in both areas.
00:00 Introduction and Humor
03:35 Understanding Weaponized Incompetence
12:37 Identifying and Addressing Incompetence
21:19 Barbecue Skills and Maintenance Skills
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In this episode of The Turnover, hosts Paul, Chris, and Mark engage in a lively discussion about the evolving role of maintenance in the multi-family housing industry. They explore how maintenance teams are becoming crucial in driving renewal rates and the need for better training and development. The conversation also touches on the impact of AI on maintenance practices, the importance of efficiency, and humorous anecdotes from their experiences in the field.
00:00 Introduction to The Turnover Podcast
02:40 The Role of Maintenance in Multi-Family Housing
06:23 Training and Development for Maintenance Teams
10:28 Cost-Saving Strategies in Maintenance
14:30 The Impact of AI on Maintenance Practices
20:41 Addressing Challenges in Maintenance Training
23:21 Humorous and Disgusting Maintenance Stories
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In this episode, the hosts discuss the impact of AI on the multifamily industry, exploring its role in addressing workforce challenges, enhancing training, and improving maintenance reporting. They delve into the balance between automation and the human touch, emphasizing the importance of data in maintenance and the need for the industry to adapt to technological advancements. The conversation highlights both the opportunities and concerns surrounding AI's integration into the workforce.

AI is both a solution and a challenge in the multifamily industry.
The multifamily industry contributes significantly to the U.S. economy.
Technology can help fill the labor gap in the industry.
There is a need for better training and retention of workers.
AI can enhance data reporting and maintenance processes.
The industry has not adequately listened to maintenance professionals' needs.
Automation can improve efficiency but may reduce the need for human roles.
Data entry for maintenance has become a focus in recent years.
The balance between automation and human interaction is crucial.
The industry must embrace change to thrive in the future.
00:00 The Rise of AI in the Multifamily Industry
04:32 Challenges and Opportunities in Workforce Management
07:33 The Role of Technology in Enhancing Efficiency
10:39 AI: A Solution or a Replacement?
13:45 The Importance of Data in Maintenance
16:34 The Future of AI in Property Management
19:34 Balancing Automation and Human Touch
22:28 The Need for Industry Adaptation
25:32 Conclusion: Embracing Change in the Multifamily Sector
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In this episode of The Turnover, the hosts engage with an audience question about bridging the gap between maintenance and office staff in the workplace. They discuss the importance of understanding each other's roles, the challenges faced by both teams, and the significance of human connection in fostering teamwork. The conversation highlights initiatives like the 'walk-a-mile' program, which encourages staff to experience each other's roles, ultimately leading to greater appreciation and collaboration. The episode concludes with a call to action for listeners to engage and share their questions.
Break down the walls between maintenance and office staff.
Understanding each other's roles is crucial for teamwork.
The 'walk-a-mile' initiative fosters appreciation for different roles.
Human connection is essential in the workplace.
Stop the blame game and give grace to each other.
Different departments have different skill sets and personalities.
Teamwork requires understanding and collaboration.
Engagement with the audience is vital for the show's success.
Creating a culture of appreciation enhances workplace dynamics.
Everyone has something valuable to contribute, regardless of their role.
00:00 Introduction and Audience Engagement
01:48 Bridging the Gap: Maintenance and Office Staff
02:59 Understanding Each Other's Roles
06:41 The Walk-a-Mile Initiative
10:24 Building Team Spirit and Appreciation
12:02 The Human Element in Professional Relationships
18:13 Conclusion and Key Takeaways🔔 Click subscribe to @MultifamilyMediaNetwork on YouTube and stay up to date on our growing lineup of multifamily industry leaders and must-hear conversations! 📰 Sign up at www.multifamilymedianetwork.com to receive our newsletter and explore our library of podcasts and blogs from today’s multifamily experts!#CustomerExperience #PersonalizedService #ActiveListening #CXStrategies #EarnedProspects #CustomerSatisfaction #Referrals #MultifamilyLeadership #ResidentExperience #PropertyManagement

In this episode, the hosts discuss their personal learning interests and the training needs of maintenance professionals. They emphasize the importance of soft skills, particularly communication, and the need for training programs to address these gaps. The conversation also touches on generational differences in the workforce and the significance of asking the right questions in maintenance roles.
The importance of continuous learning in the maintenance industry.
Cognitive bias affects decision-making and should be studied.
Marketing skills are essential for promoting services effectively.
Understanding generational differences can improve workplace dynamics.
Asking better questions leads to better troubleshooting.
Communication skills are critical for maintenance professionals.
Soft skills are often overlooked in training programs.
Budgeting should focus on understanding the why, not just the how.
Effective communication can de-escalate resident issues.
Identifying training gaps is essential for industry growth.
00:00 Introduction and Context
01:37 Personal Learning Aspirations
08:50 Training Needs for Maintenance Professionals
17:06 The Importance of Communication Skills
24:51 Identifying Gaps in Training Programs
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In this episode, the hosts engage in a light-hearted discussion about various topics ranging from maintenance work to personal indulgences. They explore the importance of property branding through grass cutting techniques, share their 'bougie' and 'trashy' preferences, and tease future discussions on training courses in the maintenance field. The conversation is filled with humor and personal anecdotes, making it relatable and entertaining for listeners.- The unpredictability of maintenance work keeps it interesting.- Three essential tools can handle most maintenance tasks.- Property branding is crucial for maintaining integrity with clients.- Personal indulgences can reflect one's personality and lifestyle.- Bougie tastes often clash with budget constraints.- Embracing one's 'trashy' side can be liberating.- Video games remain a beloved pastime for many, regardless of age.- The importance of humor in discussing personal preferences.- Teasing future topics keeps the audience engaged.- The podcast format allows for fluid and engaging conversations.🔔 Click subscribe to @MultifamilyMediaNetwork on YouTube and stay up to date on our growing lineup of multifamily industry leaders and must-hear conversations! 📰 Sign up at ⁠www.multifamilymedianetwork.com⁠ to receive our newsletter and explore our library of podcasts and blogs from today’s multifamily experts!#CustomerExperience #PersonalizedService #ActiveListening #CXStrategies #EarnedProspects #CustomerSatisfaction #Referrals #MultifamilyLeadership #ResidentExperience #PropertyManagement

In this episode of The Turnover, the hosts discuss the future of maintenance in the property management industry, focusing on unspoken changes, workforce development challenges, and the importance of recognition and training for maintenance professionals. They emphasize the need for organizations to prepare for future challenges by investing in their people and creating clear career pathways. The conversation highlights the evolving landscape of maintenance and the necessity for proactive planning to ensure success in the coming years.
00:00 - Introduction and Setup
02:32 - Exploring Future Changes in Maintenance
08:32 - The Importance of Training and Development
12:30 - Recognition and Advocacy for Maintenance Professionals
20:17 - Preparing for Future Challenges in Maintenance
26:03 - End
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In this episode, the hosts discuss the overuse of AI branding in various industries, particularly focusing on the concept of an 'AI mini market.' They explore the implications of AI on employment, human interaction, and the potential crisis it may create in the workforce. The conversation also touches on the branding of AI as a buzzword and its impact on society, questioning whether AI is truly necessary in every application.
00:00 The AI Mini Market Controversy
04:17 The Broader Implications of AI in Society
12:24 The Branding and Perception of AI
15:57 Conclusion and Future Discussions
17:06 TT OUTRO.mp4
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