In this episode, the hosts discuss the overuse of AI branding in various industries, particularly focusing on the concept of an 'AI mini market.' They explore the implications of AI on employment, human interaction, and the potential crisis it may create in the workforce. The conversation also touches on the branding of AI as a buzzword and its impact on society, questioning whether AI is truly necessary in every application.
00:00 The AI Mini Market Controversy
04:17 The Broader Implications of AI in Society
12:24 The Branding and Perception of AI
15:57 Conclusion and Future Discussions
17:06 TT OUTRO.mp4
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#CustomerExperience #PersonalizedService #ActiveListening #CXStrategies #EarnedProspects #CustomerSatisfaction #Referrals #MultifamilyLeadership #ResidentExperience #PropertyManagement

In this episode of The Turnover podcast, we discuss various coping strategies for mental health, emphasizing the importance of play and personal interests. We also engage in a light-hearted debate about the correct way to mount toilet paper, showcasing our humor and camaraderie while addressing serious topics.

Chapters
00:00 Introduction to The Turnover Podcast
02:03 Mental Health and Coping Strategies
11:26 The Great Toilet Paper Debate

🔔 Click subscribe to @MultifamilyMediaNetwork on YouTube and stay up to date on our growing lineup of multifamily industry leaders and must-hear conversations! 📰 Sign up at www.multifamilymedianetwork.com to receive our newsletter and explore our library of podcasts and blogs from today’s multifamily experts!

#CustomerExperience #PersonalizedService #ActiveListening #CXStrategies #EarnedProspects #CustomerSatisfaction #Referrals #MultifamilyLeadership #ResidentExperience #PropertyManagement

What really happens after the first month on the job? In this eye-opening episode of THE TURNOVER, Paul Rhodes, Mark Sharp, and Chris Caramanica zoom in on one of the most underutilized but impactful milestones in employee development: the 60-day mark. Forget surface-level onboarding checklists—this episode dives into how meaningful conversations and simple questions can shape culture, boost retention, and affirm new team members across the multifamily industry.
Whether you're managing maintenance techs, leasing agents, or corporate staff, what you say—or don’t say—within those first two months can make all the difference. The hosts share real stories, sample questions, and leadership best practices that prove the strongest teams are built on intentional communication and genuine support. If you’re serious about keeping great people and building a culture that lasts, this one’s a must-listen.
Here’s what’s covered in this episode:
Why do most retention problems start well before the one-year mark—and how can we fix that early?
What questions like “Do you have the tools you need?” can reveal about team morale and unmet needs
The 60-day check-in is a powerful, often-missed opportunity to build trust and employee confidence
How consistent feedback and recognition create long-term loyalty and stronger workplace culture
🎯 Click subscribe @MultifamilyMediaNetwork on YouTube and stay up to date on our vast network of multifamily professional-hosted podcasts covering all the industry hot topics!
🌐 Visit www.multifamilymedianetwork.com to sign up for our newsletter and browse our extensive library of podcasts and blogs from today’s multifamily leaders!
#EmployeeRetention #OnboardingMatters #MultifamilyLeadership #MaintenanceCulture #FeedbackLoops #WorkplaceCulture #TheTurnoverPodcast #MultifamilyMediaNetwork #PropertyManagement #TeamEngagement

What happens when one of the most respected voices in the industry drops a challenge that hits straight to the core? In this unfiltered and powerful episode of THE TURNOVER, Chris Caramanica surprises co-hosts Paul Rhodes and Mark Sharp with a video question from Mike Brewer—COO of ARC Multifamily Group and co-founder of the Multifamily Media Network. His question is simple, yet deeply profound: How do we bring back pride, skill, and respect to the trades—and put the ‘craft’ back in ‘craftsman’?
What follows is a raw, honest discussion that pulls no punches. The hosts dig into how the multifamily industry has sidelined craftsmanship in the pursuit of speed and efficiency—and what it will take to restore the voice, value, and visibility of maintenance professionals. They share personal experiences in leadership, the consequences of bad KPIs, and what real recognition should look like for those who keep communities running. This episode isn’t just a conversation—it’s a movement in the making.
Here’s what’s covered in this episode:
Why has the industry prioritized speed over skill, and what has it cost us in the long run?
What needs to change in how we market and represent maintenance professionals across the multifamily space
The craftspeople behind quality service are often unseen, underappreciated, and left out of the leadership conversation
How we can reshape the narrative by celebrating craftsmanship and giving the trades a stronger voice
🎯 Click subscribe @MultifamilyMediaNetwork on YouTube and stay up to date on our vast network of multifamily professional-hosted podcasts covering all the industry hot topics!
🌐 Visit www.multifamilymedianetwork.com to sign up for our newsletter and browse our extensive library of podcasts and blogs from today’s multifamily leaders!
#CraftsmanshipMatters #MaintenanceLeadership #MultifamilyTrades #SkilledTrades #PropertyManagement #MaintenancePride #QualityOverSpeed #MultifamilyIndustry #RespectTheTrades #TheTurnoverPodcast #MultifamilyMediaNetwork

Ever feel like your maintenance team is stuck in the cycle of fixing problems instead of preventing them? In this insightful episode of THE TURNOVER, the hosts tackle a question from a property manager who's ready to level up their team—not just in skill, but in mindset. This episode is all about helping maintenance professionals see the bigger picture, take ownership of their growth, and build stronger, more proactive teams.
From implementing preventative maintenance programs to creating space for professional development and open communication, the hosts share real-world strategies that have worked—and some that haven’t. It’s a candid look at what it really takes to lead a maintenance team with vision, intentionality, and trust. Whether you’re a property manager, a supervisor, or a technician, this episode offers a fresh perspective on leadership and teamwork in property management.
Here’s what’s covered in this episode:
–Why does helping your team understand the "why" behind the work lead to better results and stronger collaboration?
–What effective preventative maintenance programs look like—and how they reduce stress and chaos down the line
–The best teams thrive on open communication, steady leadership, and opportunities for growth and self-direction
–How asking the right questions creates space for ownership, accountability, and long-term professional development
🎯 Click subscribe @MultifamilyMediaNetwork on YouTube and stay up to date on our vast network of multifamily professional-hosted podcasts covering all the industry hot topics!
🌐 Visit www.multifamilymedianetwork.com to sign up for our newsletter and browse our extensive library of podcasts and blogs from today’s multifamily leaders!
#MaintenanceLeadership #PreventativeMaintenance #PropertyManagement #TeamDevelopment #MultifamilyIndustry #ProfessionalGrowth #Communication #TheTurnoverPodcast #MultifamilyMediaNetwork

What happens when you take three seasoned property pros, throw them into the Vegas heat, and hand them a mic at the industry’s biggest trade show? You get an unfiltered, hilarious, and insight-packed episode of THE TURNOVER. Recorded live at the Chadwell Supply booth during Apartmentalize 2025, this special episode dives into the often-overlooked world of maintenance—celebrating its heroes and challenging the status quo.
Join Mark, Paul, and Chris as they go off-script with a fantasy maintenance team draft (yes, it’s as awesome as it sounds), share their “well @ , duh!” expo takeaways, and debate how to get more maintenance professionals actively engaged in industry events. No AI talk here—just real people, real laughs, and real conversations about the future of maintenance education, representation, and recognition in multifamily.
Here’s what’s covered in this episode:
Why are maintenance professionals underrepresented at industry events, and what can we do about it?
What a fantasy maintenance team reveals about the essential skills that keep properties running
The role of HVAC and project management in elevating maintenance operations across climates
How changing the narrative can empower maintenance pros to see themselves as leaders and problem-solvers
🎯 Click subscribe @MultifamilyMediaNetwork on YouTube and stay up to date on our vast network of multifamily professional-hosted podcasts covering all the industry hot topics!
🌐 Visit www.multifamilymedianetwork.com to sign up for our newsletter and browse our extensive library of podcasts and blogs from today’s multifamily leaders!
#MaintenanceMatters #Apartmentalize2025 #MultifamilyIndustry #HVACPros #FantasyDraft #PropertyManagement #EducationInTrades #ProjectManagement #ChadwellSupply #MultifamilyMediaNetwork #TheTurnoverPodcast

If you've ever found yourself asking, “Why is there a hot tub here… and is it even worth it?” — you’re in good company. In this episode of THE TURNOVER, the hosts bring a humorous and down-to-earth take on the daily realities of property management in the multifamily housing world. From debates over paint colors to wild resident behavior during hurricanes, this episode is a reminder that managing properties isn’t just a job—it’s an adventure.
Tune in for a candid and entertaining conversation that covers everything from aging properties and access control gates to what really happens on-site when the storm rolls in. With laughs, lessons, and a few unforgettable stories, this episode shines a light on the quirks, challenges, and unexpected joys of working in multifamily housing.
Here’s what’s covered in this episode:
Why do property managers have strong opinions about hot tubs, color palettes, and “agreeable gray”?
What every property manager should consider when it comes to hurricane preparedness and emergency teamwork
The most unforgettable resident stories often happen during moments of chaos—like hurricanes and power outages
How humor, camaraderie, and shared stories help industry professionals manage stress and build resilient teams
🎯 Click subscribe @MultifamilyMediaNetwork on YouTube and stay up to date on our vast network of multifamily professional-hosted podcasts covering all the industry hot topics!
🌐 Visit www.multifamilymedianetwork.com to sign up for our newsletter and browse our extensive library of podcasts and blogs from today’s multifamily leaders!
#PropertyManagement #MultifamilyHousing #AccessControl #HotTubFails #ResidentStories #AgreeableGray #HurricanePrep #Teamwork #IndustryChallenges #MultifamilyMediaNetwork #TheTurnoverPodcast

Ever been in a meeting where one simple question changed everything? In this episode of THE TURNOVER, the hosts explore how powerful questions can completely shift the tone of a meeting, spark deep reflection, and ignite accountability across your team. If you've ever felt stuck in unproductive meetings or sensed a lack of ownership on your team, this conversation is for you.
The episode unpacks real-life moments when a single question interrupted the usual meeting flow—and led to breakthrough conversations about responsibility, leadership, and team dynamics. The hosts challenge leaders to stop talking at their teams and start engaging with them by creating a culture where questions are not only allowed, but essential. They also share leadership book recommendations that help sharpen your questioning skills and elevate your communication game.
Here’s what’s covered in this episode:
- Why do the right questions stop meetings—and start real conversations about ownership and engagement?
- What role leadership plays in creating a culture that encourages meaningful questions and shared responsibility
- The most impactful teams are built on open communication and a shared sense of accountability
- How one well-placed question can improve onboarding, team alignment, and overall problem-solving
🎯 Click subscribe @MultifamilyMediaNetwork on YouTube and stay up to date on our vast network of multifamily professional-hosted podcasts covering all the industry hot topics!
🌐 Visit www.multifamilymedianetwork.com to sign up for our newsletter and browse our extensive library of podcasts and blogs from today’s multifamily leaders!
#Leadership #TeamDynamics #Accountability #Multifamily #MeetingsThatMatter #CommunicationSkills #OnboardingSuccess #PowerOfQuestions #ProblemSolving #MultifamilyMediaNetwork

Have you ever been in a meeting where one unexpected question stopped everyone in their tracks? In this powerful episode of THE TURNOVER, the hosts dive into the art of asking the right questions—and how a single inquiry can shift the entire course of a conversation, a project, or even a team culture. Whether you’re a seasoned leader or a new team member, this discussion will challenge how you view meetings, communication, and ownership.
Through personal stories and real-time reflections, our hosts explore how leaders can cultivate a space where questions are not only welcomed but expected. They unpack how intentional questioning reveals hidden issues, drives accountability, and transforms passive meetings into powerful moments of engagement. If you’ve ever wondered how to spark meaningful dialogue that leads to real solutions, this episode is your blueprint.
Here’s what’s covered in this episode:
Why do the right questions disrupt routine and reveal deeper team accountability issues?
What leadership behaviors encourage responsibility and open communication across all team levels
The culture of questioning transforms meetings from passive to productive, empowering everyone to contribute
How fostering a questioning mindset leads to stronger engagement, onboarding, and problem-solving
🎯 Click subscribe @MultifamilyMediaNetwork on YouTube and stay up to date on our vast network of multifamily professional-hosted podcasts covering all the industry hot topics!
🌐 Visit www.multifamilymedianetwork.com to sign up for our newsletter and browse our extensive library of podcasts and blogs from today’s multifamily leaders!
#Leadership #TeamDynamics #Multifamily #AskingBetterQuestions #Accountability #MeetingsThatMatter #Communication #Engagement #OnboardingSuccess #MultifamilyMediaNetwork

We live in a world of convenience—automated systems, online leasing, chatbots, and self-guided tours. But is all this tech making us forget the power of a simple “hello” and a human smile? In this episode of THE TURNOVER, we dig deep into the growing gap between technology and personal interaction in the multifamily industry. As innovation moves forward, is customer service being left behind?
The hosts take an honest, eye-opening look at how the rise of digital tools is transforming customer expectations, reshaping leasing experiences, and challenging on-site teams. From generational shifts to communication breakdowns, they ask the tough questions about what renters really want—and how the industry must evolve to meet them. If you've ever felt the tension between speed and service, convenience and connection, this episode is for you.
Here’s what you’ll hear in this episode:
- Why is the growing use of tech causing a decline in personal customer service in multifamily?
- What shifting expectations mean for how leasing teams should engage with today’s renters
- The younger generation is tech-savvy but often lacks basic interpersonal skills crucial for in-person service
- How the industry can train and equip teams to strike the right balance between tech and human touch
👉 Click subscribe @MultifamilyMediaNetwork on YouTube and stay up to date on our vast network of multifamily professionals hosting podcasts on all the industry hot topics!
🌐 Visit www.multifamilymedianetwork.com to sign up for our newsletter and browse our extensive library of podcasts and blogs from today’s multifamily leaders!
#Multifamily #CustomerService #TechVsHuman #ServiceTrends #MultifamilyPodcast #GenerationalChange #OnlineLeasing #InterpersonalSkills #PropTech #TurnoverPodcast