Michelle Szmajda Villatoro, President of Just Think Hospitality, who helps service-oriented organizations transform their leadership, culture, and customer experience using hospitality principles as a key differentiator.
Through executive coaching, leadership development, and customer experience training, Michelle guides mid-size organizations across hospitality, healthcare, and financial services to upskill leadership competencies and operationalize their values.
Now, Michelle's impressive experience training over 18,000 team members and 5,000 leaders for more than 40 top brands demonstrates how hospitality mindsets can create award-winning cultures in diverse industries.
And while drawing from her background at prestigious organizations like Union Square Hospitality Group, Waldorf-Astoria, and Rosewood Hotels & Resorts, she's helping companies become both the employer of choice and brand of choice through values-based leadership solutions.
Here’s where to find more:
https://www.instagram.com/mc_szmajda/?next=%2F
https://www.linkedin.com/in/michelleszmajda
https://justthinkhospitality.com
https://www.facebook.com/JustThinkHospitality
https://www.facebook.com/michelle.szmajda
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Welcome to The Unforget Yourself Show where we use the power of woo and the proof of science to help you identify your blind spots, and get over your own bullshit so that you can do the fucking thing you ACTUALLY want to do!
We’re Mark and Katie, the founders of Unforget Yourself and the creators of the Unforget Yourself System and on this podcast, we’re here to share REAL conversations about what goes on inside the heart and minds of those brave and crazy enough to start their own business.
From the accidental entrepreneur to the laser-focused CEO, we find out how they got to where they are today, not by hearing the go-to story of their success, but talking about how we all have our own BS to deal with and it’s through facing ourselves that we find a way to do the fucking thing.
Along the way, we hope to show you that YOU are the most important asset in your business (and your life - duh!).
Being a business owner is tough! With vulnerability and humor, we get to the real story behind their success and show you that you’re not alone.
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Find all our links to all the things like the socials, how to work with us and how to apply to be on the podcast here:
https://linktr.ee/unforgetyourself