The Universal Leader

t's almost the norm now to expect a 50% show-up rate in both fast casual and full dining alike.

We can blame it on Covid.

We can blame it on people.

This is a new era. We need to adjust. In our realm, it's no longer who has the best resume, it's what employer can stand out from the rest.

To be an Evolved Leader, you have to take responsibility. The job experience begins with the first interaction.

Create the experience that your applicant won't forget. They are applying everywhere and likely have another interview scheduled. Your first call, be genuinely excited to talk to them. People have great bullshit detectors.  Be quick and to the point and have your calendar up and ready to plug in the interview date and time this way you can confirm with the interviewee that they received confirmation.

Day of the interview, call the interviewee again and confirm the time and that you are really looking forward to meeting them.

Before they even set foot in the door, you've already engaged them twice. By now they've heard your voice and name enough to feel more comfortable during the interview than if you just sent a cold text or email.

Take Action. Create an experience. Don't wait. Your next A-player is out there and is getting hired by other leaders who understand this.

This episode covers conflict resolution without saying sorry. This is a well known course by Ken Clark that goes in depth on solving problems and asking the right questions with conflict resolution. As humans, we are naturally deflective of conflict and do our best to avoid it all together. This podcast may help with your hard to have conversations. Enjoy!

Hi! I hope you are all having a fantastic week. This is a quick episode about manager meetings!

2- Who should attend?

3- How should you plan for it?

4- What should you talk about?

If you have any questions or want to reach out, you can do so by reaching me at [email protected]!

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Hi all! Today I go over 10 steps to follow to go from the restaurant manager to restaurant leader mindset. I get this information from https://pos.toasttab.com/blog/on-the-line/restaurant-manager-to-restaurant-leader which does a solid job going over them. Thanks! Hope ya'll enjoy!

Delegation isn't an easy skill to learn and takes practice to hone. Many managers shy away from it due to lack of confidence in their team, believing that they are the only ones who can do the job right, or maybe they have a big ego and want to feel indispensable to their team. Those managers are doing their teams a disservice and they will never move on to the next stage in their careers. Listen in for 9 tips I have for effective delegation. 

January tends to be one of the slowest months in our industry. Here I talk about local store marketing and focuses you should strategize on. What are the steps you need to do in order to market? Operations and people need to be in line first. Listen for more and thank you! 

Thank you for listening to my podcast! Here I try to develop you into a high performing leader who then develops high performing teams that make a highly profitable restaurant. Here we go over 5 types of power that many of us yield. I hope you get something from this and I look forward to the next one!

If you are a restaurant leader who would like to appear on the podcast, I would love to interview you! Email me at [email protected]! I look forward to hearing from you all! 

Hi! In this quick episode I discuss the industry leading way of training your employees using a method called ESDR. ESDR stands for Explain Show Do and Review. This method hits all aspects of training methods including auditory, visual, hands on, and reflection. This is a proven method time and time again to giving your trainers and trainees the confidence, retention, feedback, and tools they need to succeed. Thanks for listening!

If you have any other topics you'd like to hear discussed or if you're a restaurant leader that would like to share their ideas on restaurant leadership, email me at [email protected]! Thanks! I look forward to hearing from ya'll!

Hi! My second episode is about how to earn respect as a new boss. Are you taking over leadership for a new team of people as a General or District Manager of a restaurant? Gaining the respect of your reports is step numero uno of working towards excellence in operations. If you want to build high performing teams, you must master this skill. In this episode I discuss my own career choices and the steps I take in gaining respect and controlling the perspective with some rambling as well. Enjoy!