This week we have the honor to interview a group of experts in AI Agents in elite sports to talk about the latest trends, best practices and case studies related to AI Agents in elite sports.
* Ben Levicki, AI solution architect, Cleveland Cavaliers (NBA)
* Andre Antonelli, CEO of Machina Sports., a leading AI Agent platform for sports.
* Garrett Wang, CEO of Cerbrec, a leading AI Agent platform for sports.
* Jesse White, Sr Partner Sales Manager for US Sports & Live Events, Amazon Web Services
Here are the topics that we covered during the video interview:
* Best Practices in AI Agent adoption
* AI Agentâs case studies in elite sports.
* Balancing human and AI expertise.
* Trust and Ethics
* AI Agents - Future direction
You can watch the video interview below by clicking on the Youtube link. You can also listen to the audio interview by clicking on the link at the top of the page:
Here are some of the best quotes of our conversation with Ben, Jesse, Andre and Garrett:
Q1. Best Practices in Adoption
* Andre Antonelli:âUsually itâs always a good idea to start small, ship fast, and iterate fast as well. That way you can always apply the learnings and create a feedback loop from real usage. Even if itâs just a small group of people testing inside the organization, the growth of improvements goes much higher once you have actual real users. Youâre not just engineers working on itâyouâre getting feedback from coaches, staff, or fans. Once you have real users, you can improve the prompts, the experience, and the agents themselves. The improvements come much faster when it leaves the engineering team and goes to the people actually using it.â
* Jesse White:âWorking across so many teams, what Iâve seen is that everyoneâs at a different stage of their AI journey, but the best place to start is always small and scale gradually. At Amazon we call it âworking backwardsââyou identify a pain point tied to a real business impact. That ensures the first use case you pick actually delivers value and measurable ROI. If you target the wrong problem, itâs hard to get adoption, but if you hit the right use case that truly moves the needle, you get buy-in across the organization.â
* Ben Levicki:âWith the Cavaliers, weâve really found success by creating a business-driven roadmap. Itâs about prioritization and alignmentâgetting everyone on the same page with how an AI project will affect their KPIs and the organization as a whole. We use what we call our âcore fourâ questions: does AI enable something that wasnât possible before, does it solve a real pain point, does it solve the problem better than traditional methods, and does it improve the user experience internally and externally? We weigh each one by impact and use that framework to prioritize projects. That way, adoption isnât just a technical exerciseâitâs organizational alignment that drives lasting impact.â
Q2. Case Studies in Elite Sports
* Garrett Wang:âWeâve had real success with contract value analysis for pro teams. Imagine negotiating an upper eight-figure contractâitâs high stakes. Our AI agent acts like a playbook for GMs and VPs. Every couple of weeks, they run updated reports on all the players theyâre monitoring. The system ingests the latest information, updates valuations, and flags risks. That means when they go into negotiationsâwhether itâs free agency, restructuring, or a rookie extensionâtheyâre equipped with a constantly refreshed view of player value. The AI helps mitigate risk and improves ROI on contracts that could define a franchiseâs future.â
* Andre Antonelli:âFrom a fan engagement side, DAZN used our AI agents for multimodal gamification during the Club World Cup. The system automatically generated quizzes and posts using live statistics, historical data, and real-time news. It worked across more than ten languages, which immediately expanded reach. The ROI was twofoldâtime savings for studio teams who normally create that content manually, and the ability to cover far more events than they ever could before. The same technology is now being used by sportsbooks to generate content and conversational betting copilots that are always aware of the latest odds and stats. Itâs a clear example of how AI agents scale human capacity.â
* Jesse White:âWith AWS weâve seen use cases across multiple sports. The NFLâs Next Gen Stats are powered by AI and ML. MLB is far aheadâteams are using AI for pitch analysis, talent ID from scouting videos, and real-time decision-making on the field. NBA teams are using AI for injury prevention, analyzing video of hip and knee flexion to flag potential injury risks before they happen. Swimming Australia uses our AI tools to optimize training and performanceâhelping athletes peak when it matters most, like at the Olympics. These arenât hypothetical; theyâre measurable improvements teams are already implementing.â
* Ben Levicki:âBeyond performance, AI has proven useful in unexpected areas. Our security team was struggling with managing underground parking, so we tried Perplexityâs Labs. Within two days, using no code, they built a fully functioning app to manage it. That was done by a non-technical manager, not IT. It showed us how general-purpose AI can empower people across the organization, saving budget and reducing reliance on external vendors. Sometimes the transformative case studies arenât in the obvious places like player developmentâtheyâre in everyday operations that free up resources and time.â
Q3. Balancing Human and AI Expertise
* Jesse White:âThe way we see it at AWS, AI should augment, not replace human expertise. Some people think AI should replace junior employeesâthatâs the dumbest thing Iâve ever heard. The reality is younger workers are often the ones leaning in hardest, using AI in their daily workflow. Experienced staff can be resistant, but the future is about balance. Let AI handle the heavy liftingâdata crunching, repetitive analysisâso humans can focus on judgment, leadership, and higher-level decision-making. Thatâs where the real value comes.â
* Andre Antonelli:âWhat AI really does well is narrow the scope and surface the right data at the right time. Coaches, scouts, and doctors are drowning in dataâgame stats, social chatter, medical records, wearable feeds. AI organizes that chaos. But at the end of the day, especially in high-stakes decisions like health or player selection, a human expert must make the call. AI supports by reducing noise and flagging what might otherwise be missed, but it never replaces human judgment.â
* Ben Levicki:âIn scouting, every scout has their own style and voice. That makes it hard to standardize reports and compare across the organization. Our AI tools help normalize those inputs and reduce data overload, especially with advanced tracking data like Hawkeye, which records 50 body joints per player at all times. AI structures that mountain of raw data into something decision-makers can actually use. But the scoutâs insight still mattersâthe AI just helps elevate their observations into a standardized framework so leaders can act faster and with more confidence.â
* Garrett Wang:âWhat weâve seen is that the best results come when AI and humans form a feedback loop. Take contract negotiations: the AI flags blind spots, trends, or inconsistencies, but the management teamâwhoâve been doing this for decadesâcan spot when something doesnât make sense. Their feedback refines the AI. Over time, both sides improve: the AI gets smarter, and the humans get sharper insights. Remove the humans, and the AIâs value drops. Keep them together, and you get far stronger outcomes than either could deliver alone.â
Q4. Trust and Ethics
* Andre Antonelli:âWe designed our platform from the start for explainability. Every output is traceableâyou can see which stats, news, or data points were pulled into the context that led to that AI decision. That makes debugging possible when something goes wrong. And because some teams want tighter control, we support on-prem deployments. For sensitive data like customer or medical records, keeping AI inside your own infrastructure builds trust and compliance from day one.â
* Garrett Wang:âThe first question teams ask us is always about data security. Running on AWS gives us credibility immediately, but we go furtherâwe show where the data came from, how it was transformed, and how conclusions were reached. Raw data alone isnât useful. What builds trust is transparency around the reasoning: how the AI connected the dots. That lets teams validate or challenge the outputs, and it builds confidence over time.â
* Jesse White:âAt AWS we say security is job zeroâitâs non-negotiable. Customer data stays within their environment and never flows back to model providers. With tools like Bedrock Guardrails, we filter out profanity, hate speech, sensitive data, and hallucinations. That way, AI doesnât go rogue or make up answers. But beyond the tech, we advise teams to create regular feedback loops. Practitioners should label data and check outputs so the system gets more accurate over time. Transparency about the input, the output, and the process is what builds credibility with players and staff.â
* Ben Levicki:âOur philosophy is âbuilt by you, for you.â We start with non-technical workshopsâasking stakeholders to explain in plain terms what they want, how they would do it manually, and what success looks like. Then we build guardrails to reduce variability and ensure outputs stay within expectations. One example: if the AI already knows who Evan Mobley is, we can whitelist or anonymize names to ensure bias doesnât creep in. That kind of transparencyâshowing not just what the AI is doing but whyâhelps people trust the outputs and feel ownership of the solution.â
Q5. Future Direction
* Ben Levicki:âFive to ten years from now, I see fan engagement as the most transformed area. AI agents will unify scattered fan data and personalize every interactionâtickets, communications, even in-venue experiences. Imagine creating your own ticket package with an AI agent that knows your preferences, pulls together the best options, and buys it for you. Imagine a game-day concierge that meets you on the platform you use most and anticipates what youâll want before you even ask. The ceiling for fan impact is massive, but it depends on whether we can centralize and unify fan data into something usable. Garbage in, garbage out still applies.â
* Jesse White:âI like to say sports should feel like airlines. When you fly, from the moment you wake up, your operating system is taken overâyour flight details, when to leave, where to go, what gate. Why canât sports be the same? On game day, your AI concierge could tell you where to park, which gate to enter, which concession stand has your favorite food, even update suggestions in real time based on traffic or game flow. Hyper-personalization will define the fan experience, whether youâre in the venue or watching from home.â
* Andre Antonelli:âThe real step change will come when agents are always aware of the full sports contextâlive stats, news, social chatter, fan preferences. That constant ingestion builds a living brain that can power hyper-personalized fan experiences. Once agents are continuously aware and updating in real time, the number of use cases that become possibleâacross engagement, marketing, and operationsâexplodes.â
* Garrett Wang:âFrom our perspective, the biggest transformation will happen in business operations. Areas like risk management, recruiting, and player investment are ripe for disruption. AI wonât replace peopleâit will superpower them. Non-technical staff will become 10x more efficient because AI handles the complexity in the background. That means every manager, every coordinator, every back-office staff member gets augmented with superhuman capabilities, which changes the economics of running a team.â
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