The Vertical MRO Podcast

Welcome to another episode of Vertical MRO Tech Talk presented by Bell.

In this Bell Tech Talk episode, host Jon Gray is joined by Eric Lachance, 525 product support engineering lead, and Gilbert Gaudreault, 407 product support engineering lead, to walk through the structural repair process—from initial damage identification to engineering-approved repair solutions. Drawing on decades of experience supporting Bell aircraft, they explain how structural repair requests are reviewed, analyzed, and prioritized, and why clear communication between operators, product support, and engineering teams is critical.

The discussion highlights common sources of structural damage, including corrosion and hangar rash, and emphasizes the importance of accurate measurements, thorough documentation, and clear photographs when submitting repair requests. Eric and Gilbert also discuss how repair complexity can vary widely depending on the nature and location of the damage, and how proper upfront information helps reduce delays and unnecessary back-and-forth.

The conversation also touches on emerging tools and technologies, including early applications of 3D printing, that may help improve repair efficiency in the future. Throughout the episode, the focus remains on minimizing aircraft downtime, maintaining structural integrity, and supporting operators with practical guidance that leads to timely, effective repair solutions.

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Need help with your Bell helicopter? Email us at [email protected] or visit https://www.bellflight.com/support/commercial. 

Welcome to the Vertical MRO Podcast, brought to you by HeliCASTS and in partnership with Vertical Plus.

Recorded live at the Kelowna Vertical MRO Conference, this panel—hosted by Ronnie Ries—brings together operators who have spent the past year implementing Health and Usage Monitoring Systems (HUMS) across their fleets. With Ronnie guiding the discussion, the panelists share what motivated their organizations to adopt HUMS, the research and purchasing considerations that shaped their decisions, and the early challenges of installation and integration.

Mark Paulson and Grayson Barrows of Precision offer firsthand insights from managing HUMS on their internal fleet of Airbus 332 Super Puma helicopters that have been operating with HUMS since June 2024. Mike Milosevich of Blackcomb Helicopters adds perspective from the engineering and implementation side, outlining how HUMS changed their maintenance planning and the value it’s delivered on aircraft such as the EC135.

Together, the panel explores the learning curve of training requirements, data interpretation, technician buy-in, and even generational differences in adopting new technology. They highlight how earlier fault detection, streamlined inspections, and better trend monitoring are already improving safety and reducing costs. The conversation also touches on the growing importance of data-sharing among operators and what the future may hold as HUMS capabilities expand and inspection intervals evolve.

Fueled by great audience questions, this interactive session delivers practical takeaways for operators adopting HUMS or maximizing the systems already in place.

Special thanks to our sponsors, Essential Turbines, Precision Aviation Group and Airbus.

Welcome to the Vertical MRO Podcast, brought to you by Vertical HeliCASTS and in partnership with Vertical Magazine.

In this episode, Jon Gray moderates a timely panel discussion with industry leaders who come together for a wide-ranging conversation on what it truly takes to manage helicopter fleets in today’s MRO environment. Recorded at Anodyne Electronics Manufacturing’s facility in Kelowna, Canada, the discussion blends real-world operational experience with long-term thinking around people, aircraft, and organizational culture.

The panel explores the continued importance of legacy aircraft, the pressures created by supply chain constraints, and how evolving technology is reshaping the way fleets are maintained and supported. Just as importantly, they reinforce that MRO is not simply a job—it’s a career built on experience, mentorship, and a commitment to continual learning.

Labor challenges take center stage as the group discusses recruitment, retention, and the responsibility of developing the next generation of AMEs through shadowing, coaching, and real-world exposure. Networking and community are highlighted as essential tools in an industry where collaboration between operators often makes the difference between resilience and disruption.

From fleet replacement strategies to mission equipment integration, this episode captures the complexity of modern helicopter MRO and reinforces a common theme: sustainable operations depend just as much on investing in people as they do in aircraft.

Panelists featured in this episode include Sheri Totten of Boeing Distribution Services, Scott Hayward of Alpine Helicopters, Jan Booij of Skytek, and Bryan Eaton of Canadian Helicopters.

Special thanks to our sponsors, Metro Aviation, Alpine Aerotech and Anodyne Electronics Manufacturing.

Welcome to the Vertical MRO Podcast, brought to you by Vertical HeliCASTS, in partnership with Vertical Magazine.

In this episode of the Vertical MRO Podcast, Jon Gray and co-host Howie Murray sit down with Brad Leonard, owner of KonectaUSA, and Dave Schilling, director of business development, to explore one of the quiet challenges facing modern maintenance operations: reliable connectivity inside the hangar.

As MRO teams become increasingly digital—relying on tablets, cloud-based manuals, real-time collaboration, and GPS or satellite testing—poor signal coverage can quickly become a bottleneck. Brad and Dave explain why traditional connectivity often breaks down in hangar environments and how KonectaUSA’s solutions are designed specifically to support maintenance teams on the shop floor.

The conversation dives into real-world use cases, including site surveys, installation challenges, and what it takes to ensure technicians can access critical information when and where they need it. Brad and Dave also share their own career paths and how working in aerospace has led them into some uniquely restricted environments, reinforcing how closely technology, infrastructure, and maintenance readiness are connected.

This episode highlights how behind-the-scenes connectivity plays a growing role in efficiency, accuracy, and uptime—and why solving it is becoming essential for today’s MRO operations.

Special thanks to our sponsors, Robinson Helicopter, Airbus and Vertical.

Welcome to the Vertical MRO Podcast, brought to you by Vertical HeliCASTS and in partnership with Vertical Magazine.

This episode of the Vertical MRO Podcast was recorded on location at the inaugural Vertical MRO Conference in Kelowna, British Columbia. The MRO Conference in Kelowna featured six different panels where MRO professionals shared their expertise.

In this panel conversation, John Gray brings together a multi-generational group of maintainers to reflect on the themes sparked by the Vertical MRO Conference: mentorship, communication, leadership, and the responsibility we have to the next wave of technicians. From brand-new apprentices to five-decade veterans, this discussion digs into how great shops are built—not just through technical skill, but through culture, trust, and shared purpose.

This panel featured Taya Dejong, Mike Broderick, Howie Murray, Trish Bromely and Burt Potter.

Taya and Trish talk candidly about entering the rotorcraft world, finding inspiration in each other, and navigating an industry they never knew existed when they were younger. Bert and Howie offer insight into supporting apprentices, creating healthy learning environments, and balancing small-shop culture with big-shop expectations. And Mike Broderick draws on 50 years in maintenance to share what true mentorship looks like, why passion matters, and how every mechanic becomes the backbone of mission success.

This is a grounded, heartfelt look at what keeps the helicopter maintenance community strong—and what we can all do to support the next generation.

Special thanks to our sponsors, Essential Turbines, Rotorcraft Support Inc, and Precision Aviation Group.

Welcome to the Vertical MRO Podcast, brought to you by Vertical HeliCASTS and in partnership with Vertical Magazine.

In this episode of the Vertical MRO Podcast, host Jon Gray sits down with aviation veteran Terrence Eissfeldt, whose four-decade career spans from Okanagan Helicopters to founding Boundary Aviation Solutions his own consulting business. Terrence shares stories from his early days in the industry, his family’s deep aviation roots, and the pivotal moments that shaped his path from the hangar floor to leadership roles.

The conversation explores how mentorship, trust, and community remain the cornerstones of aviation maintenance — even as technology, AI, and staffing challenges reshape the landscape. Terrence reflects on what’s changed, what hasn’t, and how maintainers can stay grounded while embracing the tools and innovations that will define the next generation of helicopter maintenance.

With a focus on human connection, work-life balance, and passing on hard-won wisdom, this episode is a tribute to the people who keep rotorcraft flying safely and efficiently — and to the mentors who inspired them to do it well.

Special thanks to our sponsors, Essential Turbines, Precision Aviation Group and Vertical Aviation International.

Welcome to the Vertical MRO Podcast, brought to you by Vertical HeliCASTS and in partnership with Vertical Magazine.

In this episode of the Vertical MRO Podcast, host Jon Gray sits down with aviation veteran Terrence Eissfeldt, whose four-decade career spans from Okanagan Helicopters to founding Boundary Aviation Solutions his own consulting business. Terrence shares stories from his early days in the industry, his family’s deep aviation roots, and the pivotal moments that shaped his path from the hangar floor to leadership roles.

The conversation explores how mentorship, trust, and community remain the cornerstones of aviation maintenance — even as technology, AI, and staffing challenges reshape the landscape. Terrence reflects on what’s changed, what hasn’t, and how maintainers can stay grounded while embracing the tools and innovations that will define the next generation of helicopter maintenance.

With a focus on human connection, work-life balance, and passing on hard-won wisdom, this episode is a tribute to the people who keep rotorcraft flying safely and efficiently — and to the mentors who inspired them to do it well.

Special thanks to our sponsors, Metro, Vertical Aviation International and Rotorcraft Support Inc. 

Welcome to the Vertical MRO Podcast, brought to you by Vertical HeliCASTS, in partnership with Vertical Magazine.

In this episode of Vertical MRO Podcast, hosts Ronie, Scott, Terrence and Jon, along with producer and host David, reflect on the past year. We have an opportunity to discuss highlights, and the growth of the maintenance, repair and overhaul (MRO) community developed through the podcast and the Vertical MRO Conference.

We also talk about the excitement surrounding the next generation of aviation professionals and the need for continued conversations promoting the maintenance community. 

Lastly, we discuss what is exciting for 2026 as we look forward, sharing our hopes for the future of the industry and emphasizing the importance of investing in people and adopting new technology.

Special thanks to our sponsors, SAFE Structure Designs, Vertical Aviation International and Airbus.

Welcome to the Vertical MRO Podcast, brought to you by Vertical HeliCASTS and in partnership with Vertical Magazine.

Recorded live at the inaugural Vertical MRO Conference in Kelowna, British Columbia, this episode features a panel discussion on one of the industry’s most transformative topics: Technology and the future of rotorcraft maintenance.

Hosted by Jon Gray, this conversation brings together Seth Hardage, CEO of Rotorcraft Repair and Manufacturing; Ronnie Ries, vice president of marketing at GPMS; and Joaquin DeMoreta, CEO and founder of Digital AirWare. Together, they explore how cutting-edge technologies — from health and usage monitoring systems (HUMS) to predictive maintenance and digital data integration — are redefining how maintainers troubleshoot, prevent issues, and keep aircraft mission-ready.

The panel dives into the changing role of technology in day-to-day maintenance, discussing how smarter tools and connected systems are improving efficiency, enhancing safety, and helping retain a new generation of technicians.

From vibration analysis to data-driven diagnostics, the experts share how innovation is transforming rotorcraft maintenance from a reactive process to a predictive science — and why embracing technology is key to the industry’s future success.

This live panel captures the spirit of collaboration and forward thinking that defined the Kelowna conference, where maintenance professionals, engineers, and innovators came together to shape what’s next for the rotorcraft maintenance, repair and overhaul community.

Special thanks to our sponsors, Precision Aviation Group, Robinson Helicopter and Anodyne Electronics Manufacturing.

Welcome to Vertical MRO Alerts, presented by Bell!

In this Alert, Product Support Engineering Manager Marc Dubé is joined by Sebastien Rousseau, Product Lead for the Bell 429, to walk operators through two service directives released simultaneously—a new Alert Service Bulletin (ASB 429-25-69) and an accompanying Operational Service Notice (OSN).

These directives address non-conforming crew and passenger seat covers installed on certain Bell 429 aircraft. Marc and Sebastien explain how additional foam added during cosmetic rework impacted the energy-attenuation performance of some crew seats, prompting a required crew-seat replacement under the ASB. Passenger seats, which carry lower criticality, are handled separately under the OSN.

The episode covers operator questions Bell has already received—including how third-party-modified seats are handled, what to expect regarding turnaround times, and why rework of passenger seats involves more logistical variables such as upholstery styles, stitching, colors, and custom configurations. They also discuss how operators can streamline the process by confirming interior renderings early and placing orders well ahead of the three-year compliance window.

For full details, operators should always refer directly to the official Alert Service Bulletin. 

The full library of episodes is available to listen to on demand
We want to hear from you! - [email protected]
Need help with your Bell helicopter? - [email protected]