The Veterinary Survival Show

Mark and Jenni switch gears for this personal and this important topic: mental health issues within the veterinary industry. Whether you're struggling with your own mental health or not, you'll definitely want to listen to this episode. Hear from both Jenni and Mark, as they tell their own true stories of their battles with mental health, and how they've learned to fight back. In this discussion, the cohosts explain that 'looks and actions can be deceiving', and how to support your friends and coworkers who you suspect may be struggling. The Veterinary Survival Show hopes that we can do some good through this episode, by assuring our listeners that hope and support is out there.

The Veterinary Survival Show welcomes its first guest! Join us as we chat with Steve Castillo, CEO of Profit Solver. Never heard of Profit Solver? Now's the perfect time to get to know this veterinary-specific profit generating program. Discover how Profit Solver can help you and other veterinary hospital owners "find hidden money",  determine the true value of the services you're providing, and help keep your pricing competitive and profitable.  You can't afford to miss this episode!

You know your hospital like the back of your hand... but do you, really? When was the last time you really looked at (or listened to, felt, smelled, and yes, tasted) your clinic? What is the first thing clients see when they arrive at your clinic? Are there sounds or smells that raise concerns? Are you creating a comfortable experience for both your human and animal visitors? Jenni takes a deep dive into what your clients should (and should not!) experience when they visit. Find out how everything from paint colors to pet treats can enhance your patient experience, and keep them coming back on a regular basis. Your five senses tell you everything you need to know about patient experience at your hospital - and so will this episode! 

The hot button topic you've all been waiting for-- subscription based medicine! Forget what you've heard about subscription based medicine: Mark breaks down the stats on the current state of the subscription based economy, and Jenni gives her two cents on how current plans may impact today's veterinary clinics. Is subscription based medicine really here to stay or is it just a fad? What factors are there to consider when deciding if subscription based medicine is right for your practice? Find out why (or why not) subscription based medicine is right for you. Mark and Jenni give their own (and very different) opinions in this highly informative episode. Who will win this battle? Be sure and listen to find out!

If you own or manage a veterinary hospital, you're well versed in animal health-- but how familiar are you with financial health? What are KPIs and how closely should you follow them? How do internal vs external benchmarks differ? Who should you be comparing your veterinary hospital to? Learn how to navigate your own financial health with Mark and Jenni, as they discuss all this and more in this episode of The Veterinary Survival Show.

In today's digital age, things change fast. Don't fall behind: your online pharmacy will help keep your veterinary practice relevant. This episode will teach you how to take advantage of automatic services like auto-ship and auto-reminders. Find out what goes into maintaining your online pharmacy, and learn why your online pharmacy will save you time, save you money, and boost your profits -- all without handling any product. 

Taking risks can be... well, risky. Fear not: CPA and Certified Financial Planner Mark McGaunn is here to discuss which risks to take, and which to avoid. Hear about Mark's own history with financial risks, and why the benefits of risk taking may not be immediately evident. In this episode you'll learn how to assess your own risks to help you make smart decisions. And of course, Jenni's sage advice: everything will be okay!

You've completed the education, you've passed all the tests, you've done countless hours of training-- and you've just achieved your dream of owning your own veterinary practice. Now you're chasing down unpaid invoices, resolving staff disputes, trying to stay up to date on veterinary laws.... the list goes on and on. Sounds like it's time for some help: enter the veterinary practice manager! Find out how hiring a practice manager will take the weight off your shoulders and let you get back to what you're best at--veterinary medicine. Certified Veterinary Practice Manager Jenni George discusses why a practice manager is so important for every sized practice, what to look for when hiring a practice manager, and what you can expect in return.

Do you fear financial transparency? Many people assume financial transparency is 'all or nothing'-- but we're here to prove that the middle ground is the sweet spot! Jenni and Mark will discuss which reports you'll want to share (and which ones to keep private), and why. Find out how sharing certain numbers with your staff -- both successes and failures-- can motivate your team to achieve financial goals. 

Your veterinary team is your family. Just like any other relationship, you'll need to put in some work--but the benefits, both personally and financially, will far outweigh the effort! Learn why teambuilding is so important, and how simple it can be. Practice owner and Certified Veterinary Practice Manager Jenni George shares her tips on how to create a positive and safe work environment for all employees, and why your practice will thrive with a united staff.