In this episode of The Walk Around we spoke to Sacha Lindekens on how a deeper understanding of customer’s needs and level of empathy can lead your team to reach higher sales goals. He speaks all things emotional intelligence, people skills, and putting yourself in the customer’s mindstate. Check it out here!

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In this episode of The Walk Around, we have a special guest, Jeff Graddy, Ph.D. He is a partner and Advisor at Avion Consulting. He holds a Ph.D. in Counseling Psychology and advises senior leaders and their organizations on how to maximize business performance through improved leadership effectiveness. It’s all about the magic of the team.

The strongest teams are the ones who are always striving to do more. Coming from a Sport Psychology background, Jeff knows the effectiveness and capabilities of a proficient team.

He spoke with us about the art of giving and receiving feedback, as well as checking our egos at the door. This is a good listen if you are looking to improve the effectiveness of your organization.

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In this episode, we spoke to Jake McKenzie President and CEO of Intermark group on how a dealer can differentiate themselves in this competitive market. He explains why a dealer’s brand and how they build brand loyalty is so important. Here is what he had to say!

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The Walk Around brings all things automotive to your listening ears! Learn how to grow your dealership, or grow your automotive career with sales, F&I, fixed operations, and leadership insights.