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The WaveZero Podcast showcases innovation and thought leadership throughout the CX industry.Hosted by Jon Lunitz and Doug HoffschwelleProduced by Bram Wigzell... more
FAQs about The Wave Zero Podcast:How many episodes does The Wave Zero Podcast have?The podcast currently has 16 episodes available.
April 06, 2021Podcast #16: The Importance of Choosing the Right Strategic PartnerOn today's podcast, Jon talks with Marc Mahaffey, Senior Business Development Manager - Strategic National Chains at Gordon Food Service as they discuss the importance of choosing the right strategic partner in this digital landscape & successfully navigating through change amidst the global pandemic....more24minPlay
December 08, 2020Podcast #15: Digital Natives & Global Talent Acquisition with Octavia McIntosh & Emily GuerraOn this week's podcast, Jon talks with Octavia McIntosh, Director of Talent Acquisition from Jamaica & Emily Guerra, Senior Director of Global Talent Acquisition at ibex as they unpack how ibex helps blue chip & new economy brands keep up with the changing service expectations of their customers....more29minPlay
November 11, 2020Podcast #14: Executive Edge with Global Mentorship Initiative CEO Jon BrowningOn this week's podcast, Jon talks with Global Mentorship Initiative CEO, Jon Browning as he explains the impact of how his role at Microsoft helped him build GMI, his company's mission for students & the importance of mentorships....more28minPlay
October 15, 2020Podcast #13: Digital Customer Engagement with Michael DarwalJon talks with Michael Darwal, ibex's Chief Digital Officer, to unpack his role at ibex, his history in the industry, and his vision for the ibex Digital brand....more29minPlay
September 11, 2020Podcast #12: Executive Edge with Sanjib KalitaFrom a chip designer at intel to the CMO of Money2020 and CEO of Guppy, Sanjib Kalita has had a wild career - listen as Jon and Sanjib unpack his path to success, and the insights he's gained along the way....more38minPlay
August 28, 2020Podcast #11: The Women of ibex with Sandra Fernandez & Tabana JabeenPodcast #11: The Women of ibex with Sandra Fernandez & Tabana Jabeen by ibex...more31minPlay
August 13, 2020Podcast #10: The Upgraded Contact Center with Jim Ferrato & Chad RycengaOn today's podcast, Jon talks with the leaders of ibex's CX & Contact Center technology innovation - Jim Ferrato, CIO, and Chad Rycenga, Executive Vice President of Product....more37minPlay
August 10, 2020Podcast #9: Transforming Utility CX with Mark WilkinsonJon introduces Mark Wilkinson, SVP Products for ibex Digital, as they discuss the digital transformation happening in the Utilities space, and the technologies helping forward-looking Utilities brands better engage and retain their customers....more20minPlay
July 29, 2020Podcast #8: From Tactical to Strategic CX with Peter RyanToday Jon sits down with Peter Ryan, Principal at Ryan Strategic Advisory, to discuss Triangulated Solutions, location strategy, balancing tech, and managing the customer experience....more22minPlay
July 14, 2020Podcast #7: The Modernization of the Contact Center with Stephen LoyndJon sits down with TrendzOwl's Stephen Loynd to discuss the rapidly changing nature of the Contact Center, and the digital acceleration that is driving its modernization....more27minPlay
FAQs about The Wave Zero Podcast:How many episodes does The Wave Zero Podcast have?The podcast currently has 16 episodes available.