The Wave Zero Podcast

On today's podcast, Jon talks with Marc Mahaffey, Senior Business Development Manager - Strategic National Chains at Gordon Food Service as they discuss the importance of choosing the right strategic partner in this digital landscape & successfully navigating through change amidst the global pandemic.

On this week's podcast, Jon talks with Octavia McIntosh, Director of Talent Acquisition from Jamaica & Emily Guerra, Senior Director of Global Talent Acquisition at ibex as they unpack how ibex helps blue chip & new economy brands keep up with the changing service expectations of their customers.

On this week's podcast, Jon talks with Global Mentorship Initiative CEO, Jon Browning as he explains the impact of how his role at Microsoft helped him build GMI, his company's mission for students & the importance of mentorships.

Jon talks with Michael Darwal, ibex's Chief Digital Officer, to unpack his role at ibex, his history in the industry, and his vision for the ibex Digital brand.

From a chip designer at intel to the CMO of Money2020 and CEO of Guppy, Sanjib Kalita has had a wild career - listen as Jon and Sanjib unpack his path to success, and the insights he's gained along the way.

Podcast #11: The Women of ibex with Sandra Fernandez & Tabana Jabeen by ibex

On today's podcast, Jon talks with the leaders of ibex's CX & Contact Center technology innovation - Jim Ferrato, CIO, and Chad Rycenga, Executive Vice President of Product.

Jon introduces Mark Wilkinson, SVP Products for ibex Digital, as they discuss the digital transformation happening in the Utilities space, and the technologies helping forward-looking Utilities brands better engage and retain their customers.

Today Jon sits down with Peter Ryan, Principal at Ryan Strategic Advisory, to discuss Triangulated Solutions, location strategy, balancing tech, and managing the customer experience.

Jon sits down with TrendzOwl's Stephen Loynd to discuss the rapidly changing nature of the Contact Center, and the digital acceleration that is driving its modernization.