This week, Doug Hoffschwelle kicks-off the Velocity edition of the Wave Zero podcast with a very important guest - Bob Dechant, CEO of ibex and all-around industry wizard, discussing the transition of BPO from version 1.0 to 2.0, and what that means for the hyper-growth, new economy brands the industry serves.

On this week's podcast, Jon talks with industry analyst Loren Moss on geographic diversification and the growing importance of Impact Sourcing.

Jon sits down with Wadad Nsouli, SVP, Customer Success and Business Insight at ibex to discuss Business Intelligence, Big Data, and what data analytics can reveal about the end-to-end customer journey..

Jon Lunitz sits down today with Bridgett Hart, Senior Director of HR Communications & Change Management at ibex, to discuss the importance of Communications for organizational health and success.

Adrian Viruet, Head of Global Transformation & Strategic Sourcing for Citigroup, sits down with Jon Lunitz, General Manager of ibex Financial, to discuss procurement and vendor management through the COVID-19 crisis.

On today's episode Jon Lunitz is talking with Sandra Fernandez, VP of Compliance & Risk Management at ibex, regarding the challenges, risks, and security needs of the rapidly growing Work-@-Home workforce.

Hosted by Jon Lunitz

Produced by Bram Wigzell