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The WaveZero Podcast showcases innovation and thought leadership throughout the CX industry.Hosted by Jon Lunitz and Doug HoffschwelleProduced by Bram Wigzell... more
FAQs about The Wave Zero Podcast:How many episodes does The Wave Zero Podcast have?The podcast currently has 16 episodes available.
July 07, 2020Podcast #6: Digital Economy CX & The Rise of BPO 2.0 with Bob DechantThis week, Doug Hoffschwelle kicks-off the Velocity edition of the Wave Zero podcast with a very important guest - Bob Dechant, CEO of ibex and all-around industry wizard, discussing the transition of BPO from version 1.0 to 2.0, and what that means for the hyper-growth, new economy brands the industry serves....more38minPlay
June 23, 2020Podcast #5: Diversification & Impact Sourcing with Loren MossOn this week's podcast, Jon talks with industry analyst Loren Moss on geographic diversification and the growing importance of Impact Sourcing....more31minPlay
June 15, 2020Podcast #4: Business Intelligence and The Customer Data JourneyJon sits down with Wadad Nsouli, SVP, Customer Success and Business Insight at ibex to discuss Business Intelligence, Big Data, and what data analytics can reveal about the end-to-end customer journey.....more22minPlay
June 01, 2020Podcast #3: The Importance of Communications for Organizational Adaptability Ft. Bridgett HartJon Lunitz sits down today with Bridgett Hart, Senior Director of HR Communications & Change Management at ibex, to discuss the importance of Communications for organizational health and success....more16minPlay
May 13, 2020Podcast #2: Procurement through Crisis ft. Adrian ViruetAdrian Viruet, Head of Global Transformation & Strategic Sourcing for Citigroup, sits down with Jon Lunitz, General Manager of ibex Financial, to discuss procurement and vendor management through the COVID-19 crisis....more15minPlay
April 22, 2020Podcast #1: Security In The W@H Environment ft. Sandra FernandezOn today's episode Jon Lunitz is talking with Sandra Fernandez, VP of Compliance & Risk Management at ibex, regarding the challenges, risks, and security needs of the rapidly growing Work-@-Home workforce.Hosted by Jon LunitzProduced by Bram Wigzell...more14minPlay
FAQs about The Wave Zero Podcast:How many episodes does The Wave Zero Podcast have?The podcast currently has 16 episodes available.