When your practice starts to feel like it's draining more than it gives, the fix that springs to mind is almost always the same... "I need another income stream." A second location. A course. A passive product. Something to take the pressure off and finally buy back your time.

But before you go and build a whole new thing, Andy and Jacinta want to gently point you back to something much closer to home. Because the real reason you're feeling stretched thin, resentful and quietly dreaming of an escape hatch usually isn't a missing income stream at all... it's the leaky boundaries bleeding your time, energy and revenue right now. In this episode, they unpack why saying yes to clients after hours is keeping you broke, not building your freedom, and exactly how to plug the leak so the practice you already have becomes the one that funds the life you want.

In This Episode:

• Discover why the urge to chase another income stream is often a symptom of a leaky, under-boundaried practice, not proof you need a new one
• Learn why saying yes to clients after hours comes from people pleasing and scarcity, not a smart revenue decision
• Hear Baby Andy's story of driving all over Perth doing home visits, and the blunt question from her mentor that changed everything
• Listen to Jacinta's "give an inch, they take a mile" client story and the come to Jesus moment that finally drew the line
• Understand why you can't trust a people pleaser (including yourself) and how it's actually the sneakiest form of manipulation
• Learn how the scarcity trap has you bending into a pretzel to be profitable, and why that energy repels the abundance you're chasing
• Use the body check exercise to find your real boundary when you've been too loosey goosey to know what it even is
• Get the exact word for word script to communicate a boundary change to clients without the awkward face to face confrontation
• Understand why holding the line is the hardest part, and why it'll always be your favourite client who tests it
• Walk away with the top five takeaways for protecting your peace and your profit

Key Quote: "You are literally robbing from the lifestyle that you are trying to create by having this leaky boundary." - Andy

Mentioned in this episode:

• Book a FREE Practice Plan call

If this episode showed you that the answer isn't another income stream, it's a stronger boundary around the practice you already have, book a free Practice Plan call and let's map out your next chapter together.

If your practice is doing better than ever but part of you is quietly waiting for the other shoe to drop, this one's for you. Andy and Jacinta pull back the curtain on the exact nervous system work they're both in the middle of right now, mid record-breaking revenue, and why the thing that got you here will never be the thing that gets you to the next level. Equal parts permission slip and roadmap, this episode is about learning to hold more without self-sabotaging your way back to "safe."

In This Episode:

• Discover why your nervous system, not your strategy, is often the real ceiling on your growth
• Learn the simple way to tell the difference between your intuition and your fear (and why the first thought usually wins)
• Understand the "expanding circles" model of capacity, and how to step into the next one without triggering a full-blown panic
• Hear the weightlifting analogy that completely reframes what building capacity actually means
• Find out why capacity is never about doing more, it's about staying regulated while you hold more
• Uncover the sneaky self-sabotage patterns that shrink you right after a big win
• Get the exact mantra Andy keeps written on her bathroom mirror to expand her upper limit
• Walk away knowing that seven-figure owners aren't smarter or harder working, they've just trained their nervous system to feel safe holding more

Key Quote: "Capacity isn't about doing more. Capacity is about staying regulated while you're holding more." - Jacinta

Mentioned in this episode:

• Book a FREE Practice Plan call
• The Big Leap by Gay Hendricks

If this episode lit something up in you and you're ready to build a business that supports your life instead of consuming it, book a free Practice Plan call and let's map out your next chapter together.

So many of you have been on Jacinta's tail asking for every detail of Leo's arrival, and today she's finally sharing it… the fears she whispered to Allister the night before, why she chose to birth at home with no midwife touching her, and the moment she realised labour and business ask the exact same thing of you. This is a positive birth story, told with total honesty, and woven all the way through is a masterclass in resourcing yourself, staying in the discomfort, and building a practice that can hold you while you step fully away.

In This Episode:

• Hear the raw, positive story of Leo's home birth… start to finish, no detail spared
• Discover why the mindset of being in labour is almost identical to the mindset of being in business, and how to stay in the discomfort long enough to reap the reward
• Learn the Kundalini exercise (and mantra) Andy gives pregnant patients to train the mind to feel safe inside discomfort
• Understand why she looks within for the solution first, and only reaches for external tools once she's found her own block
• Get the exact exercise every practice owner should run: if you stepped away today, what would break, and how do you reinforce it before you go
• Learn how Andy and Jacinta prepped the business for a six-month absence… hiring a social media strategist, building templates their VA could run, and delegating tasks that never came back
• Find out how they ramped up their practitioners to cover Jacinta's client revenue before she left, so there was no gap to scramble to fill
• Hear why transparent, "I'm feeling fearful, will you rise with me" leadership beats trying to look like you have it all together

Key Quote: "Freedom in your business doesn't just come. It comes only with intention, with putting in the systems and the structures in order to reap that reward later." - Jacinta

Mentioned in this episode:

• Book a FREE Practice Plan call

If this episode lit something up in you and you're ready to build a business that supports your life instead of consuming it, book a free Practice Plan call and let's map out your next chapter together.

If you've ever stayed back for "just one more" client, driven out of your way to fit someone in, or opened your book after hours because you couldn't bear to let someone down, this episode is the loving wake-up call you need. Andy and Jacinta get honest about why saying yes to after-hours clients is quietly keeping you broke, burnt out and resentful, and share the exact stories (including Baby Andi's road trips across Perth) that taught them to hold the line.

In This Episode:

• Discover why saying yes to after-hours clients usually comes from people-pleasing and scarcity, not smart business strategy
• Hear the "Baby Andi" story of driving all over Perth for home visits, and the blunt question from a mentor that changed everything
• Find out what actually happened to those clients when Andy finally set the boundary (spoiler: she made more money and got her time back)
• Learn why "you can't trust a people pleaser," and how saying yes with your mouth while resenting it in your body sabotages your practice
• Understand the lighthouse metaphor and why being rock solid makes you more magnetic to the right clients
• Get the body-check exercise that tells you where your real boundary is when you've been too loosey-goosey to know
• Learn the exact script for communicating a boundary change to clients without the guilt, including the future-date and referral approach
• Discover why every exception comes at a cost to your time, your energy and your worth, and how to finally hold the damn line

Key Quote: "You are the lighthouse. You're not moving. And people will find you." - Jacinta

Mentioned in this episode:

• Book a FREE Practice Plan call

If this episode gave you permission to stop chasing the next shiny thing and go all in on the business you've already built, book a free Practice Plan call and let's find the one tweak that changes everything.

You know the feeling. You open your laptop, see that little notification, and your stomach drops before you've even read the words… a one-star review. Your hands go sweaty, your mind starts spiralling, and suddenly all the beautiful work you do feels invisible. Andy and Jacinta have both been there, and in this episode they're walking you through exactly what to do when it happens, why it stings so much, and the reframe that turns your first critic into proof you're doing something right.

In This Episode:

• Discover the "judgment tax" reframe, and why the more people you serve, the more opinions and criticism come with the territory (it's the price of visibility, not a sign you're failing)
• Hear Jacinta's raw story of getting her very first critic after her first live event, and the phone call with her mentor that changed how she sees negative feedback forever
• Learn the peach analogy that gives you full permission to stop trying to be liked by everyone
• Get the exact first move to make when a bad review lands (hint: it's not replying straight away)
• Find out the one question to ask yourself before you respond, and why even 5% of truth is worth listening to
• Learn how to write a response that actually wins over future clients, using conscious communication, kindness, and zero defensiveness
• Understand when to report a fake or unfair review to Google and get it taken down
• Discover how to "bury the bad boy" with a simple five-star review drive in your practice
• Try the Seven Levels Deep exercise to reconnect with your big why so no review can shake you

Key Quotes: "You can be the juiciest, ripest peach and not everyone likes peaches. It's not that you have to change what type of peach you are." - Jacinta

"Congratulations, you have your first critic. For you to have someone not like what you did, it means you were big enough and polarising enough to stand for something." - the advice that changed everything for Jacinta

Mentioned in this episode:

• The Four Agreements by Don Miguel Ruiz (a short, powerful read on not taking things personally)
• The Seven Levels Deep exercise (learned from Tony Robbins and Dean Graziosi) for reconnecting with your why
• Schedule your FREE Practice Plan Call

If this episode lit something up in you and you're ready to build a business that supports your life instead of consuming it, book a free Practice Plan call and let's map out your next chapter together.

If you've ever hired someone who looked perfect on paper and interviewed beautifully, only to be having "the conversation" about performance managing them out three months later, this one's for you. Andy and Jacinta are mid hiring process themselves right now and pulling back the curtain on the exact question, the red flags, and the mindset shift that separates a shiny candidate from a real fit.

In This Episode:

• Discover the one pattern-interrupting question that gets candidates to out themselves in the interview
• Learn why the interview process is just like a first date, and what that means for how you read a candidate
• Find out how to build a non-negotiables list before you start hiring, so you're not blinded by "shiny object" performance
• Hear the real story behind the answer that's an instant red flag, no matter how good the rest of the interview went
• Understand why technique can be trained but attitude and values never can
• Learn why "hire slowly, fire quickly" is the mantra that protects your team and your business
• Discover how to use application steps (like a subject line test) to filter out low detail candidates before you even get on a call
• Get permission to trust the quiet inkling that tells you someone isn't the right fit, before it costs you

Key Quote: "Candidates that join your team should be a full body yes, and if they're not a full body yes, then they are a hell no in my book." - Andy

Mentioned in this episode:

• Book a FREE Practice Plan call

If this episode lit something up in you and you're ready to build a business that supports your life instead of consuming it, book a free Practice Plan call and let's map out your next chapter together.

If you've ever sat in a coaching call thinking "this strategy works, but it's costing me something I can't get back"... this episode is your permission to stop white-knuckling your way through a masculine model that was never built for you. Andy and Jacinta are pulling apart exactly why so much coaching advice leaves women burnt out even when it "works," and how to spot the difference within the first ten minutes of talking to a coach.

In This Episode:

• Discover the 10-minute test for knowing whether a coach actually understands female business owners
• Learn why the "hustle harder, send more messages" model can get results and still wreck you in the process
• Understand the ecosystem analogy for your practice, and why a thriving business needs a thriving you at the centre
• Find out the 24-hour rule Andy and Jacinta use with their team before reacting to anything big
• Hear why pruning your client list is often the fastest way to more energy, not less revenue
• Work out your freedom number and reverse engineer the revenue you actually need
• Discover why white space in your week isn't a luxury, it's essential for your ideas and your nervous system

Key Quote: "Many females in business are building golden cages. From the outside it looks shiny and bright and beautiful, but on the inside they're being cannibalised by the thing." - Jacinta

Mentioned in this episode:

• Book a FREE Practice Plan call

If this episode lit something up in you and you're ready to build a business that supports your life instead of consuming it, book a free Practice Plan call and let's map out your next chapter together.

If you've ever felt like you're "not doing enough" because your practice isn't chasing seven, eight, or nine figures... this one's your permission slip. Andy and Jacinta are getting real about the quiet pressure to constantly scale, and why they turned down a multi-million-dollar opportunity to keep growing on their own terms.

In This Episode:

• Why the post-COVID coaching world convinced everyone that bigger is always better (and why that's a myth)
• The real story behind turning down a franchise opportunity for Open Space Healing
• How a plane ride brainstorm turned into one of their biggest lessons in alignment
• The home renovation analogy that explains exactly why "more" doesn't always mean "better"
• Why Andy and Jacinta define "scaling" completely differently, and why they're both right
• A client story about choosing to stop opening more clinics and freeing herself instead
• How to actually work out your true values (hint: look at where your time and money go)
• Why choosing "enough" can feel like rebellion in a culture obsessed with faster and more

Key Quote: "The coaching world has told you that if you're not scaling big, then you are playing small, and we're calling absolute bullshit on that." - Andy

Mentioned in this episode:

• Book a FREE Practice Plan call

If this episode lit something up in you and you're ready to build a business that supports your life instead of consuming it, book a free Practice Plan call and let's map out your next chapter together.

If you're one more "why isn't anyone booking in" away from losing it with your team, pause here. This episode is the reframe you need before you have the conversation you'll regret. Andy and Jacinta break down why a half-empty schedule is almost never a laziness problem, and why the fix starts with you, not them.

In this episode:

• Discover why hiring a great practitioner without a system around them is like hiring a chef and giving them no restaurant to cook in
• Learn the front desk shift that turns "helpful concierge" into a genuine conversion machine
• Find out how to pre-qualify callers so the right client ends up with the right practitioner
• Understand why being "nice" and being "directive" aren't opposites, and how holding both builds trust faster
• Get the exact move to make if you're quietly resenting a team member who was never actually told the rules of the game
• Hear why Andy and Jacinta now put every KPI, timeline, and expectation in black and white so nobody has to guess
• Learn the one leak that's usually behind an underbooked team: your conversion rate at that very first phone call

Key quote:

"No one is coming to save you, okay? You have to save yourself. You need to be the one to put the processes in place for that person to thrive." - Jacinta

Mentioned in this episode:

• Book a FREE Practice Plan call

If this episode lit something up in you and you're ready to build a business that supports your life instead of consuming it, book a free Practice Plan call and let's map out your next chapter together.

You look at your practice and a quiet thought creeps in… what would actually happen if I stepped away? Could the revenue hold? Could the team cope? Or would the whole thing wobble the moment you're not in the room? This episode is the honest answer. We're back for Season 4 (and now on video!), and we're pulling back the curtain on the six months we paused the podcast, closed our doors to new clients, and welcomed Jay's gorgeous boy Leonardo earth-side… all while the clinic quietly hit record revenue weeks. This is the difference between a business that holds you and a job dressed up as one.

In this episode:

👉 Why pressing pause on a top 3% podcast and saying no to new clients can be the most profitable decision you make
👉 The gardening principle Andy lives by for deciding what to ruthlessly cut before a season of growth
👉 What actually has to be in place before you can step away for six months and still hit record weeks
👉 The 2021 maternity leave that went sideways (toxic team, stolen money, no systems) and the exact lessons it taught us
👉 Why "inspect what you expect" lets you step out of the chair without taking your eyes off the business
👉 The difference between building a business and building a job that only pays you when you show up
👉 How Jay runs her "five hours of CEO power" a week and gets more done than she did in a 40-hour week
👉 Why your business runs on your energy first, and what happens to your revenue when you stop nourishing yourself

Mentioned in this episode:

• Book a Practice Plan call
  
  

If this episode lit something up in you and you're ready to build a business that supports your life instead of consuming it, book a free Practice Plan call and let's map out your next chapter together.