Is your clinic thriving — or just surviving? In episode #313 of the Grow Your Clinic podcast, we pull back the curtain on what it really means to lead a successful clinic.

Join Jack and Ben as they explore why leadership isn't just a buzzword - it's the foundation of a meaningful, high-impact business. Forget rigid business blueprints. This episode dives into building a clinic that reflects your values, vision, and purpose.

You’ll hear thought-provoking insights on breaking through artificial harmony, identifying what’s truly holding your team back, and asking the hard questions that unlock real growth. There's also a lively discussion on whether fun should be a core value at Clinic Mastery, and what that says about the kind of culture you're creating.

From stepping back from the daily grind to leading with strategy, to recognising the traits of high-performing team players, this conversation is packed with insights to help clinic owners step into their leadership potential and grow a business that truly thrives.

What You'll Learn:

🌟 Leadership Immersion: Discover the importance of investing in your leadership journey.
🤝 Team Culture: Learn how to avoid artificial harmony and foster genuine connections.
🔑 Strategic Questions: Explore the key questions that can unlock breakthrough progress in your clinic.
📈 Growth Strategies: Get insights on how to step back from day-to-day operations and work ON your business.
💡 Ideal Team Players: Find out what to look for in your next hire to build a winning team.

Need to systemise your clinic? Start your free trial of Allie!
https://www.allieclinics.com/


Timestamps
[00:02:31] Episode Start

[00:05:30] Leadership retreat strategy planning.

[00:11:06] Acknowledging personal achievements.

[00:12:27] Culture and artificial harmony.

[00:18:11] Erosion of trust in culture.

[00:22:24] NDIS environment challenges and strategies.

[00:25:03] Constraints and creative problem-solving.

[00:29:40] Bold moves for accelerated growth.

[00:35:17] AI for clinic owners.

[00:39:52] Joy in the business journey.

[00:42:10] Investing in personal growth.

[00:46:07] Leadership development for clinic owners.

Visit us:
► http://www.clinicmastery.com
► https://www.instagram.com/clinicmastery/
► http://facebook.com/clinicmastery

If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:

• iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2
• Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu
• Watch on YouTube - https://www.youtube.com/@clinicmastery

We appreciate your support and feedback!

Are Your Financials Failing You? Here's How to Fix Them.

In episode #312, Hannah, Jack and Ben dive into why the way you structure your financial statements matters more than you think. Join us to discover how organising your numbers functionally can unlock powerful insights for clinic owners. We'll unpack the real meaning behind accounts receivable and why knowing your 30-, 60-, and 90-day breakdowns could change how you run your clinic. Hannah gets real about her fear of numbers and how she moved past it - proving that you don’t need to be a math whiz to master your money. Meanwhile, Jack lays out a practical approach to building a profit and loss statement that actually makes sense for clinic owners.

Whether you're numbers-phobic or just ready to level up your clinic’s financial game, this episode is packed with takeaways you won’t want to miss.

What You'll Learn:

📊 Why you should group your expenses functionally, not alphabetically
🧾 The importance of understanding accounts receivable and overdue payments
💡 How to structure your profit and loss for better decision-making
🏂 Insights from Hannah on overcoming financial fears and embracing the numbers
📈 Tips for using your P&L to identify growth opportunities and efficiencies

Need to systemise your clinic? Start your free trial of Allie!
https://www.allieclinics.com/


Timestamps
[00:01:50] Episode Start
[00:06:00] Functional grouping of expenses.
[00:09:16] Profit and loss tracking categories.
[00:11:25] Admin wage separation strategies.
[00:15:14] Clinic management and efficiency.
[00:20:02] Efficiency in clinic operations.
[00:23:51] Cost-benefit analysis in clinics.
[00:27:53] Financial management complexity growth.
[00:30:35] Accounts receivable management tips.
[00:34:01] Time allocation for business growth.
[00:39:35] Embracing financial incompetence.
[00:41:19] Specificity in financial reporting.
[00:45:23] Team expenses allocation strategies.
[00:52:23] Budgeting for new services.
[00:53:06] Confidence in forecasting revenue.
[00:57:23] Definitions of clinic growth.
[01:00:33] Embrace transparency in finances.

Visit us:
► http://www.clinicmastery.com
► https://www.instagram.com/clinicmastery/
► http://facebook.com/clinicmastery

If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:

• iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2
• Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu
• Watch on YouTube - https://www.youtube.com/@clinicmastery

We appreciate your support and feedback!

'The Only Ship That Sinks? A Partnership.'
Business partnerships can be your biggest asset - or your biggest risk. In this episode, Ben and Jack dive deep into what really makes (or breaks) a partnership. Whether you're already in one or thinking about joining forces with someone, this conversation is packed with insights you can’t afford to miss. They explore the power of clear, open communication and why unresolved issues often become the root of future conflict. You'll hear why documenting mistakes is crucial for growth, turning missteps into valuable lessons instead of repeated errors. They also unpack the dangers of complacency, especially in long-term partnerships, and explain how subtle shifts in mindset and operations can lead to significant, sustainable growth. 

If you're looking to strengthen your business partnership or simply want to avoid common pitfalls, this episode delivers practical, hard-earned advice to help you build something strong - and built to last. 

Need to systemise your clinic? Start your free trial of Allie!
https://www.allieclinics.com/


What You'll Learn:

🤝 Importance of communication and expectations in partnerships

📅 Setting timelines for partnership reviews

💼 Defining roles and contributions for clarity

📜 Essential documents to formalize your partnership

🏌️‍♂️ The value of in-person meetups for connection and trust

💬 Strategies for having tough conversations and fostering honesty

Timestamps

[00:02:10] Episode Start

[00:05:28] Expectations in business partnerships.

[00:09:56] Roles in business partnerships.

[00:13:34] Formalising business agreements.

[00:18:00] Team communication and connection.

[00:20:16] Team bonding through shared experiences.

[00:25:42] Vulnerability cards for connection.

[00:28:01] Connection and trust-building activities.

[00:31:03] Seek first to understand.

[00:36:13] Clear intentions in conversations.

[00:39:03] Self-reflection in partnerships.

[00:44:51] Constructive criticism in business.

[00:46:45] Misalignment of expectations and honesty.

[00:51:19] Lessons from mistakes.

[00:57:44] Accountability through transparency.

[01:01:09] Interpersonal skills in partnerships.

[01:03:09] Business partnership guidance.

Visit us:
► http://www.clinicmastery.com
► https://www.instagram.com/clinicmastery/
► http://facebook.com/clinicmastery

If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:

• iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2
• Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu
• Watch on YouTube - https://www.youtube.com/@clinicmastery

We appreciate your support and feedback!

Need to systemise your clinic? Start your free trial of Allie!
https://www.allieclinics.com/

For Episode 310 of the Grow Your Clinic podcast we're joined by Shane Davis to discuss the need for clinic owners to identify the single most important task they should be working on. The conversation highlights the significance of understanding team strengths through DISC profiling and crafting a 12-month action plan. Shane shares insights on effective planning, advocating for regular quarterly sessions to maximise impact. Hannah also dives into the concept of "whitespace" in scheduling and how it can affect productivity.

Tune in for valuable tips on preparing for a successful week, along with Shane's recommendation of an underrated productivity tool for clinic owners.


What You'll Learn:

🗓️ The importance of having a 12-month plan for your clinic

📈 How to identify the most impactful projects to focus on

⏰ Strategies for effective time blocking and avoiding "whitespace"

🤝 Insights on team dynamics and improving client experiences

💡 Tips for streamlining processes and enhancing productivity


Timestamps

[00:02:18] Episode Start

[00:06:31] Prioritisation process for clinic owners.

[00:08:22] Prioritising tasks effectively.

[00:12:17] Behavioural styles in business.

[00:15:45] Streamlining family responsibilities.

[00:20:46] Weekly preparation strategies.

[00:22:42] Family scheduling for certainty.

[00:27:11] Anti-whitespace scheduling strategies.

[00:30:34] Productivity and time management.

[00:36:02] Client and team experience optimization.

[00:40:50] Single most important thing.

[00:42:44] Impactful decision-making in teams.

[00:48:04] Projects versus progress distinction.

[00:49:20] Evaluating project impact effectively.

[00:52:50] Asking good questions for insight.

Visit us:
► http://www.clinicmastery.com
► https://www.instagram.com/clinicmastery/
► http://facebook.com/clinicmastery

If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:

• iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2
• Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu
• Watch on YouTube - https://www.youtube.com/@clinicmastery

We appreciate your support and feedback!

Need to systemise your clinic? Start your free trial of Allie!
https://www.allieclinics.com/

For this episode of the Grow Your Clinic podcast, we're joined by Daniel Gibbs to discuss the importance of developing leadership within clinics. Dan, Ben and Hannah cover off on the need for training leaders in the art of coaching, highlighting that not all top practitioners make great leaders. The conversation touches on the chaos that some leaders may create and the significance of problem-solving methods, such as the 1-3-1 model, introduced by Daniel, which helps teams make decisions independently. The episode also addresses the significance of creating a safe environment for making errors and the personal perceptions of job performance related to clinic ownership. 

Tune in for valuable insights on building a strong leadership team while stepping back from day-to-day operations.


What You'll Learn:

🏆 The importance of training leaders in coaching techniques

🤝 How to create a culture of accountability and support

📈 Effective decision-making frameworks like the 1-3-1 method

💡 Tips for identifying and nurturing leadership potential within your team

🔄 The significance of open communication and feedback loops


Timestamps

[00:02:05] Episode Start

[00:06:15] Effective leadership team creation

[00:09:20] Leadership team characteristics

[00:12:57] Position descriptions and outcomes

[00:15:20] Leadership community building

[00:20:01] Leadership transition in clinics

[00:26:17] Assumed knowledge in leadership

[00:30:19] Pre-mortem vs. post-mortem analysis

[00:34:07] Leadership team growth strategies

[00:41:04] Coaching leaders effectively

[00:45:37] Leadership fears and opportunities

[00:48:20] Vulnerability in team leadership

[00:51:21] Effective communication in leadership

[00:56:11] Leadership styles in moments of chaos

[00:59:01] Writing for clearer communication

Visit us:
► http://www.clinicmastery.com
► https://www.instagram.com/clinicmastery/
► http://facebook.com/clinicmastery

If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:

• iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2
• Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu
• Watch on YouTube - https://www.youtube.com/@clinicmastery

We appreciate your support and feedback!

Need to systemise your clinic? Start your free trial of Allie!
https://www.allieclinics.com/

Want to master time management in your clinic? Join Ben, Jack and Hannah as they discuss the importance of prioritising focus over merely seeking more time, with insights on effective time management strategies, including the Pomodoro technique. Hannah shares her personal experiences managing family and business without sacrificing her time, and Jack shares a story about a clinic owner’s remarkable transition from working 60 hours a week to zero hours.

Tune in for practical tips that can help you reclaim your time and enhance your clinic's efficiency.

What You'll Learn:

🔹 Time Management Tips: Discover how to streamline your calendar and maximise productivity

🍅 Pomodoro Technique: Learn how short time blocks can boost your efficiency

🤝 Delegation Insights: Effectively hand over tasks and build trust with your team

🚀 Real-Life Success Story: Hear about a clinic owner who transformed their workload from 60 hours a week to zero

🌟 Community Support: Head to the Clinic Mastery website for free resources on 'How To Come Off The Tools' to gain back your time

Timestamps
[00:02:08] Episode Start
[00:04:50] Time management for clinic owners
[00:09:12] Assertive client communication strategies
[00:10:59] Building trust with patients
[00:15:01] Granular time management strategies
[00:18:22] Meeting efficiency and time management
[00:24:37] Value of action in productivity
[00:27:36] Constraint-based thinking in productivity
[00:29:17] Countdown timers for productivity
[00:35:54] Task lists and productivity challenges
[00:37:23] Embracing extreme accountability
[00:42:30] House manager decision-making process
[00:45:06] Training team for business growth
[00:49:40] Consulting your team, not clients
[00:51:39] Reducing clinical caseload effectively

Visit us:
► http://www.clinicmastery.com
► https://www.instagram.com/clinicmastery/
► http://facebook.com/clinicmastery

If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:

• iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2
• Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu
• Watch on YouTube - https://www.youtube.com/@clinicmastery

We appreciate your support and feedback!

Need to systemise your clinic? Start your free trial of Allie!
https://www.allieclinics.com/

In this episode of the Grow Your Clinic podcast, CM Team Ben Lynch, Jack O'Brien and Hannah Dunn explore the top three Key Performance Indicators (KPIs) every clinic owner should track weekly. The discussion emphasises the importance of understanding numbers not just for financial health, but also as tools for building rapport and authority within the team. Hannah shares her transformative journey from avoiding numbers to embracing them for connection, while Jack introduces a $200 team activity designed to eliminate gossip.

Tune in for valuable strategies on diversifying income streams and strengthening your clinic's resilience!

What You'll Learn:

📊 The top 3 KPIs every clinic owner should monitor

💰 How to discuss revenue with your team effectively

🗓️ The importance of tracking appointment trends for better planning

🤝 Tips for fostering a culture of financial transparency in your clinic

🎉 Fun activities to engage your team and reduce gossip

Timestamps
[00:01:01] Team activity to stop gossip
[00:04:05] Family-friendly games for kids
[00:10:00] Clinical Excellence Indicators Explained
[00:14:02] Revenue conversation with practitioners
[00:17:01] Talking about financial transparency
[00:19:11] Transparency builds trust in business
[00:24:44] Occupancy costs in clinics
[00:30:29] Operating sustainability and profitability
[00:33:01] Rapport and client respect
[00:35:34] Cancellation rates and team reflection
[00:40:52] Hiring triggers for clinic growth
[00:45:09] Utilisation rate as profit proxy
[00:48:30] Cash allocations for smart decisions
[00:51:22] Financial report review rhythms
[00:55:07] Team empowerment through financial visibility

Visit us:
► http://www.clinicmastery.com
► https://www.instagram.com/clinicmastery/
► http://facebook.com/clinicmastery

If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:

• iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2
• Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu
• Watch on YouTube - https://www.youtube.com/@clinicmastery

We appreciate your support and feedback!

Need to systemise your clinic? Start your free trial of Allie!
https://www.allieclinics.com/

In this episode of the Grow Your Clinic podcast, CM Team Ben Lynch, Jack O'Brien and Hannah Dunn discuss the challenges and opportunities facing clinic owners in light of recent NDIS changes. They emphasises the significance of tracking minutes to enhance efficiency and profitability, especially as financial pressures mount. Jack contributes by explaining the forecasting process to help clinic owners gain a clearer understanding of their finances.

Tune in for valuable strategies on diversifying income streams and strengthening your clinic's resilience.

What You'll Learn:

🌟 NDIS Changes: Understanding the new travel rates and fee adjustments

📈 Financial Forecasting: Tips on how to better manage your clinic's finances

💡 Diversifying Income: Strategies for expanding your revenue streams beyond NDIS

🤝 Effective Communication: How to keep your team and clients informed during turbulent times

📊 Marketing Strategies: Practical advice on attracting new clients in a changing landscape.

Timestamps
00:02:04 - Episode Start
00:03:00 - NDIS Changes Overview
00:05:08 - Registered vs. Non-Registered Providers
00:08:16 - Diversifying Income Streams
00:13:02 - Practical Strategies for NDIS Clinics
00:17:25 - Leadership in Times of Change
00:20:07 - Communicating Changes to Patients
00:22:30 - Financial Clarity and Forecasting
00:24:02 - Addressing Underperformance in Teams
00:27:13 - Creative Solutions for NDIS Funding
00:29:31 - Front-Loading NDIS Plans
00:30:19 - Long-Term Business Planning
00:32:01 - Fear Setting and Risk Mitigation
00:34:23 - Importance of Fundamentals
00:39:08 - Client Mix and Service Diversification
00:42:47 - Marketing Strategies and Community Engagement
00:45:44 - Budgeting for Marketing
00:47:02 - Comprehensive Marketing Considerations

Visit us:
► http://www.clinicmastery.com
► https://www.instagram.com/clinicmastery/
► http://facebook.com/clinicmastery

If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:

• iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2
• Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu
• Watch on YouTube - https://www.youtube.com/@clinicmastery

We appreciate your support and feedback!

Need to systemise your clinic? Start your free trial of Allie!
https://www.allieclinics.com/

In episode 305 of the Grow Your Clinic podcast, CM Team Ben Lynch, Jack O'Brien and Hannah Dunn dive into the crucial topic of retaining top team members by designing effective career pathways. The conversation highlights the importance of understanding what matters to both clinic owners and their team members, as roles evolve and change. Listeners can expect valuable insights on creating a meritocratic environment in private practice and how to implement impactful career progression strategies. Additionally, the episode features a unique analogy shared by Jack about how a display home package can simplify the process of defining career pathways in a clinic setting

What You'll Learn:

🏆 The importance of proactive conversations about career progression

🛠️ How to customize career pathways like display homes

📈 Key examples of successful pathways in clinics

💬 Tips for having meaningful discussions with team members about their goals

📊 Balancing clinical responsibilities with project work

Timestamps
[00:01:20] Designing career pathways.
[00:02:18] Episode Start
[00:05:21] Proactive career progression conversations.
[00:09:51] Pathways as customisable templates.
[00:13:24] Desire statements for career vision.
[00:17:15] Career aspirations and growth.
[00:19:50] Career progression for therapists.
[00:25:43] Sustainability in therapist roles.
[00:27:07] Maximizing underutilized clinical time.
[00:33:49] Culture of self-investment.
[00:34:31] Self-development and organizational culture.
[00:39:21] Shared responsibility in performance conversations.
[00:43:44] Formalising unique position descriptions.
[00:45:47] Cost of sales management.
[00:52:20] Career pathways for team retention.
[00:54:02] Working one-on-one with clients.

Visit us:
► http://www.clinicmastery.com
► https://www.instagram.com/clinicmastery/
► http://facebook.com/clinicmastery

If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:

• iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2
• Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu
• Watch on YouTube - https://www.youtube.com/@clinicmastery

We appreciate your support and feedback!

Need to systemise your clinic? Start your free 30-day trial of Allie!
https://www.allieclinics.com/

In this episode of the Grow Your Clinic podcast, CM Team Ben Lynch and Hannah Dunn delve into effective recruitment strategies to attract therapists. They discuss the importance of creating engaging career pages, utilising short job ads paired with captivating videos, and maintaining communication with applicants. The concept of a recruitment ecosystem is introduced, providing a framework for developing a solid recruitment strategy. Additionally, Hannah shares insights on discussing career progression from the very first interview

What You'll Learn:

📈 Innovative recruitment tactics to enhance your hiring process

🎥 The power of video job ads and career pages

🤝 Building a recruitment ecosystem for long-term success

📞 How to engage potential candidates through LinkedIn

💼 Framing career progression from the first interview

📊 Tips for transparent communication about KPIs and salary expectation

Timestamps
[00:02:43] Recruitment strategies for clinic owners.
[00:05:19] LinkedIn recruitment strategies.
[00:09:27] Job ad effectiveness strategies.
[00:12:51] KPIs in recruitment transparency.
[00:17:25] Career pathways in recruitment.
[00:20:30] Recruitment ecosystem strategy.
[00:22:44] Creating awareness for clinics.
[00:26:43] Recruitment strategies for healthcare.
[00:31:11] Trusted advisor for career decisions.
[00:36:47] Repetition leads to improvement.
[00:39:09] Career progression in therapy.
[00:44:34] Investment prospectus for team members.
[00:47:40] Salary expectations in interviews.
[00:51:51] Team onboarding strategies.
[00:53:58] Recruitment strategies for clinics.

Visit us:
► http://www.clinicmastery.com
► https://www.instagram.com/clinicmastery/
► http://facebook.com/clinicmastery

If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:

• iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2
• Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu
• Watch on YouTube - https://www.youtube.com/@clinicmastery

We appreciate your support and feedback!