Tired of admin meetings that drain your energy instead of driving progress?

In this episode of the Grow Your Clinic Podcast, Jack and Bec share how to transform your clinic’s admin meetings from time-wasting catch-ups into energising sessions that spark collaboration, accountability, and real results. You’ll learn how to shift from information-dumping to decision-making, set clear agendas that keep everyone focused, and create a safe space where your team feels empowered to speak up and problem-solve. We unpack how small changes—like pre-framing meetings with short videos, celebrating wins, and encouraging open feedback—can build trust and momentum across your team. If you’ve ever walked out of a meeting wondering what was achieved, this episode will show you how to make every minute count and leave your clinic buzzing with clarity and action.

 
 Need to systemise your clinic? Start your free trial of Allie!
 https://www.allieclinics.com/
 
 
 In This Episode You'll Learn:
 🌟 Effective Meeting Strategies: Learn how to create a clear agenda that empowers your team and drives results.

🗣️ Fostering Open Communication: Discover how to create a safe space for feedback and encourage team members to share their thoughts.

📈 Boosting Team Engagement: Find out how to keep your team motivated and aligned with your clinic's goals.

📝 Actionable Tips: Get practical advice on setting expectations, moderating discussions, and celebrating team wins!
 

Visit us:
  ► http://www.clinicmastery.com
  ► https://www.instagram.com/clinicmastery/
  ► http://facebook.com/clinicmastery

If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:

• iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2
• Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu
• Watch on YouTube - https://www.youtube.com/@clinicmastery

We appreciate your support and feedback!

Struggling to get your clinic systems to actually stick?

In episode 322 of the Grow Your Clinic podcast, Jack, Dan & Bec dive into why so many systems fail - not because they’re bad, but because they’re abandoned too soon. From battling “shiny ball syndrome” to building a culture of consistency, this episode shows you how to stop reinventing the wheel and start locking in systems that last. You’ll learn how to become the ‘Chief Reminding Officer,’ why documenting beats overthinking, and how to use tools like task lists and centralised hubs to keep your team aligned. Plus, get practical tips to streamline onboarding, reduce overwhelm, and make your systems so clear and useful that your team actually wants to follow them. If you’re ready to build a clinic that runs smoother - with less micromanaging - this one’s a must-listen.

Need to systemise your clinic? Start your free trial of Allie!
https://www.allieclinics.com/

In This Episode You'll Learn:

🔑 The number one reason systems fail in clinics

⚙️ How to automate, delegate, or delete tasks effectively

📋 The importance of team member onboarding and culture

📈 Daniel's three circle method for simplifying clinic systems

Visit us:
  ► http://www.clinicmastery.com
  ► https://www.instagram.com/clinicmastery/
  ► http://facebook.com/clinicmastery

If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:

• iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2
• Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu
• Watch on YouTube - https://www.youtube.com/@clinicmastery

We appreciate your support and feedback!

Is your clinic letting past clients slip through the cracks - or do you have a system to bring them back?

In episode 321 of the Grow Your Clinic podcast, Jack, Hannah and Peter Flynn dive into the art and science of reactivating clients who have slipped away. You’ll hear how to avoid the “salesy” stigma, why reactivations are actually part of outstanding client care, and the right time frames for different professions to trigger a check-in.

We also unpack the balance between personal touch and automation, how to get therapists (even Gen Z grads) comfortable with reactivation calls, and why investing in the right software and systems pays for itself many times over. Expect practical scripts, examples, and mindset shifts to help you and your team reconnect with past clients in a way that feels natural, valuable, and effective.

Need to systemise your clinic? Start your free trial of Allie!
https://www.allieclinics.com/

In This Episode You'll Learn:
🤝 How to balance personal calls vs automation in reactivations
📋 Practical scripts and strategies for therapists to use
📲 The role of SMS, email, and phone in reactivation campaigns
💡 How to lead your team to confidently make reactivation calls
💰 Why text messages can deliver massive ROI

Visit us:
► http://www.clinicmastery.com
► https://www.instagram.com/clinicmastery/
► http://facebook.com/clinicmastery

If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:

• iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2
• Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu
• Watch on YouTube - https://www.youtube.com/@clinicmastery

We appreciate your support and feedback!

Are your receptionists set up to deliver an outstanding client experience - or do they need better training?

In episode 320 of the Grow Your Clinic podcast, Ben, Bec and Dan unpack the 4 essential scripts every admin team needs at the front desk. You’ll discover how to balance consistency with personality, why onboarding receptionists quickly and effectively is critical, and how admin teams can shape retention just as much as practitioners. We also dive into practical strategies like shadowing clinicians, setting KPIs, and using scripts as a foundation for confident, human conversations. Plus, Bec shares her go-to admin training resources to help your team thrive. 
 
 
Need to systemise your clinic? Start your free trial of Allie!
https://www.allieclinics.com/
 
 
In This Episode You'll Learn:
🤝 How to train and onboard your admin team quickly and effectively
🎯 How to handle tricky client questions with confidence
🏆 Why awards and applications can help shape your clinic culture
🔄 How to mystery shop your own clinic (without losing trust)
 

Visit us:
  ► http://www.clinicmastery.com
  ► https://www.instagram.com/clinicmastery/
  ► http://facebook.com/clinicmastery

If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:

• iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2
• Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu
• Watch on YouTube - https://www.youtube.com/@clinicmastery

We appreciate your support and feedback!

Confused about whether to put your clinic’s marketing dollars into Google Ads or Facebook Ads?

In episode 319 of the Grow Your Clinic podcast, Ben, Jack and Peter unpack the key differences between these two platforms - Google Ads capturing people actively searching for your services, and Facebook Ads grabbing attention while people scroll. You’ll learn how to decide where to spend your budget, when to run ongoing campaigns vs short bursts, and why discounts don’t cheapen your service but can lower the barrier for new clients. Plus, Peter takes you behind the scenes as he breaks down a current new client offer, showing exactly what works in practice. 

Whether you’re new to paid ads or looking to refine your strategy, this episode gives you the tools to make smarter marketing decisions and grow your clinic with confidence


Need to systemise your clinic? Start your free trial of Allie!
https://www.allieclinics.com/
  
  
In This Episode You'll Learn:

💰 How to effectively allocate your marketing budget
🎯 Understanding the difference between intention-based and interruption-based marketing
📞 How to ask the right questions to turn calls into bookings
📈 Strategies for using Facebook Ads to generate leads
🏥 The importance of client experience in retaining new patients

Visit us:
  ► http://www.clinicmastery.com
  ► https://www.instagram.com/clinicmastery/
  ► http://facebook.com/clinicmastery

If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:

• iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2
• Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu
• Watch on YouTube - https://www.youtube.com/@clinicmastery

We appreciate your support and feedback!

Is your practice manager really set up for success - or are unclear titles and responsibilities holding your clinic back?

In episode 318 of the Grow Your Clinic podcast, Ben Lynch, Jack O'Brien and new co-host Bec Clare dive into why defining the role and title of a practice manager is critical for recruitment, expectations, and clinic culture. You’ll hear why vague titles attract the wrong candidates, how a clear position description can prevent burnout and turnover, and what it really means for a practice manager to act as a “freedom manager” for the clinic owner. We also explore how role clarity empowers practice managers to lead teams, enhance client experience, and safeguard cash flow. If you want to attract the right people and set them up to thrive, this episode is a must-listen.
 
 
Need to systemise your clinic? Start your free trial of Allie!
https://www.allieclinics.com/
 
 
In This Episode You'll Learn:

🦢 How to identify dynamic and agile team members
 📋 The importance of clear position descriptions for practice managers
 💼 Do titles matter? Exploring the significance of roles in clinic management
 🤝 Tips for fostering a positive team culture and client experience
 📊 Key performance indicators (KPIs) for measuring success in practice management
 💡 Fresh insights from Bec Clare, a multi-site clinic owner and award-winning leader
 
 
 Resources & Mentions:

• Check out GYC Episode 312 'The Clinic Owner's Way to Use Your Profit & Loss' https://open.spotify.com/episode/0EzzYKckBTaNnvMWVVl25M?si=KjW3vVLNRqSAFclm6UsX3Q
• Unreasonable Hospitality by Will Guidara

Visit us:
 ► http://www.clinicmastery.com
 ► https://www.instagram.com/clinicmastery/
 ► http://facebook.com/clinicmastery

If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:

• iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2
• Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu
• Watch on YouTube - https://www.youtube.com/@clinicmastery

We appreciate your support and feedback!

Hired a new practitioner? Find out why you shouldn't wait until day one to make them feel part of the team!

In episode 317 of the Grow Your Clinic podcast, Ben, Hannah and Jack share practical ways to fully utilise your new practitioner in their first 100 days. From sending welcome gifts to inviting them to team events before they start, you’ll learn how to create a sense of belonging early and build their confidence fast. We cover why early client contact matters, how to set clear expectations from day one, and what to include in your 3-month review to boost retention. If you’re onboarding a new grad or seasoned hire, this episode gives you the tools to fill their schedule and set them up for success!

Need to systemise your clinic? Start your free trial of Allie!
https://www.allieclinics.com/


In This Episode You'll Learn:

🤝 How to make new team members feel welcome before their first day
📋 The importance of an effective onboarding checklist
☕ Tips for personalising the onboarding experience
🚀 Strategies to boost new practitioners' confidence and caseloads
🔄 The significance of feedback and continuous improvement in onboarding


👉 Don't forget to subscribe for more valuable content on growing your clinic


Visit us:
► http://www.clinicmastery.com
► https://www.instagram.com/clinicmastery/
► http://facebook.com/clinicmastery

If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:

• iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2
• Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu
• Watch on YouTube - https://www.youtube.com/@clinicmastery

We appreciate your support and feedback!

Get your free copy of our Clinic Owners Guide on 'How To Fill The Books of a New Practitioner' now! Head to https://www.clinicmastery.com/free-resources

Struggling to build strong referral relationships that actually lead to new patients? 

In episode 316 of the Grow Your Clinic podcast, Ben, Hannah and Jack unpack what it really takes to build trust with new referrers, and how to turn those relationships into a steady stream of clients. You’ll learn why consistent communication, like sending patient progress updates and asking for feedback, is key to staying top of mind. We cover how to understand your referrers' biggest frustrations, tailor your outreach, and create a seamless experience that builds confidence in your clinic. Plus, hear how creative strategies like renting space in a referrer’s clinic or using simple tools like a partnership tracker can fast-track your growth. Whether you're just starting to build your network or looking to strengthen existing connections, this episode is packed with practical tips to help your clinic become the go-to referral destination.

Need to systemise your clinic? Start your free trial of Allie!
https://www.allieclinics.com/


In This Episode You'll Learn:

🎉 Creative ways to give back to your community

🤝 How to establish strong referral relationships

📈 Strategies for attracting new patients through your network

💡 Tips for handling rejection and staying motivated

🛠️ Tools and systems to track your referral sources

Resources

• Influence by Robert Cialdini
• Give and Take by Adam Grant
• The Speed of Trust by Stephen Covey
• The Seven Habits of Highly Effective People by Stephen Covey
• Never Split the Difference by Chris Voss

Timestamps
[00:00:00] Episode Start
[00:00:37] Coming Up Inside This Episode
[00:02:15] Intro to 'Get New Patients Without Relying On A Key Referral Source
[00:04:48] Father's Day celebrations and memories.
[00:09:16] Clinics for Good initiative.
[00:12:04] Giving back in business.
[00:16:27] Referral-based network building techniques.
[00:19:10] Room rental and relationship building.
[00:22:19] Building trust with referrals.
[00:26:36] Referral partnerships and client experience.
[00:31:28] Acknowledgement process for referrals.
[00:36:27] Thoughtful personal communication strategies.
[00:36:21] Supporting anxious team members.
[00:42:03] Building relationships with referrers.
[00:44:18] Handling rejection in relationships.
[00:50:12] Control over referral sources.
[00:52:56] Diversifying referral partnerships.
[00:55:20] Farming relationships for referrals.
[00:59:38] Connecting referral partners together.

Visit us:
► http://www.clinicmastery.com
► https://www.instagram.com/clinicmastery/
► http://facebook.com/clinicmastery

If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:

• iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2
• Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu
• Watch on YouTube - https://www.youtube.com/@clinicmastery

We appreciate your support and feedback!

Are you wasting money on the wrong ads? Getting clicks but not patients?

In this episode of the Grow Your Clinic podcast, Peter Flynn breaks down why Google Ads often outperform Facebook and Instagram for clinics, and how to cut out wasted ad spend by targeting only high-quality traffic. You'll see a live walkthrough of a real Google Ad, learn how to spot if your clinic is underdelivering, and get practical tips to improve your marketing strategy.


Need to systemise your clinic? Start your free trial of Allie!
https://www.allieclinics.com/


In This Episode You'll Learn:

📈 Why Google Ads may yield better quality patients than Facebook or Instagram ads
💰 How much you should be willing to spend to acquire new patients
🛠️ Best practices for setting up effective Google Ads
📊 How to track your ad performance and ensure you're getting results
🤔 When to consider using paid ads for your clinic


🎧 Join Ben Lynch, Peter Flynn, Hannah Dunn, and Jack O'Brien as they share insights, tips, and real-life examples to help you grow your clinic!


Timestamps
[00:00:00] Episode Start
[00:00:30] Coming Up Inside This Episode
[00:02:07] Intro to What Gets You More New Patients: Meta or Google Ads?
[00:04:41] Google Ads vs. Facebook Ads
[00:08:34] Branding vs. Conversion Advertising.
[00:12:28] Google ads vs. Facebook ads.
[00:15:02] Scalable client acquisition strategies.
[00:20:20] Geo-targeting in Google Ads.
[00:22:21] Negative keywording in advertising.
[00:27:16] Client acquisition cost strategies.
[00:30:11] Agency fees and ad costs.
[00:35:16] Minimum ad spend for effectiveness.
[00:38:45] New client flow control.
[00:42:06] Google Ads optimization strategies.
[00:45:30] Paid ads for clinic growth.
[00:50:02] Outsourcing Google and Meta ads.
[00:54:18] Google Ads Optimisation Tips.


Visit us:
► http://www.clinicmastery.com
► https://www.instagram.com/clinicmastery/
► http://facebook.com/clinicmastery

If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:

• iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2
• Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu
• Watch on YouTube - https://www.youtube.com/@clinicmastery

We appreciate your support and feedback!

So - What Does the New Thriving Kids Program Mean for Your Clinic and the Families You Support?

If you're feeling lost in the NDIS maze, tune in for this episode as Ben, Jack, and Hannah unpack the confusion around the new Thriving Kids Program and what it means for clinic owners, parents, and practitioners. From navigating inclusion criteria to managing team dynamics, finances, and patient experience, you'll get practical strategies to help your clinic adapt and stay focused on supporting children and families through change.

If you're working within or alongside the NDIS, this episode offers timely insights to help you and your clinic adapt, respond, and thrive.

Need to systemise your clinic? Start your free trial of Allie!
https://www.allieclinics.com/

What You'll Learn:

🌟 Thriving Kids Program: Understanding the implications for children and families
💰 Financial Fitness: Tips on managing your clinic's finances amidst uncertainty.
🤝 Patient Experience: How to enhance your patients' journey and outcomes.
📈 Marketing Strategies: The importance of diversifying your funding sources and attracting private clients.
📚 Evidence-Based Care: The significance of clinical protocols and outcome measures in your practice.

Timestamps

[00:00:00] Episode Start
[00:02:22] Intro to Thriving Kids & NDIS Changes
[00:06:25] NDIS funding cuts announcement.
[00:09:12] Navigating NDIS uncertainties.
[00:12:30] NDIS funding implications.
[00:15:37] Funding changes in disability services.
[00:19:18] Discriminatory nature of healthcare.
[00:24:58] Controlling clinic finances effectively.
[00:28:48] Diversifying funding sources for clinics.
[00:31:41] Trust-building in healthcare.
[00:35:09] Evidence-based care in clinics.
[00:38:05] Recruitment challenges in NDIS clinics.
[00:43:00] Diversifying clinic client avatars.
[00:45:28] Control vs. Emotion in Business.
[00:49:16] Client journey and marketing strategy.

Visit us:
► http://www.clinicmastery.com
► https://www.instagram.com/clinicmastery/
► http://facebook.com/clinicmastery

If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:

• iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2
• Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu
• Watch on YouTube - https://www.youtube.com/@clinicmastery

We appreciate your support and feedback!