Grow Your Clinic

If someone offered to buy your clinic tomorrow, would you know what it’s worth?

In this episode of the Grow Your Clinic podcast, we sit down with Andy Wang from Clarico - accountant and clinic valuation specialist - to demystify the entire valuation process. We walk through what really happens during a valuation, how adjusted profit is calculated, why clean financials matter, and what valuers look for in your last three years of numbers. Andy breaks down valuation multiples, explains the difference between the owner’s value, the buyer’s value and the accountant’s assessment, and shares the biggest mistakes clinic owners make before getting valued. Most importantly, we unpack how to prepare your business properly - so you’re not scrambling when opportunity (or pressure) hits.

If you want to understand how valuations actually work, and how to position your clinic to maximise its worth,  this episode is your practical, behind-the-scenes guide with a team who’ve been there and done it.

Need to systemise your clinic? Start your free trial of Allie!
https://www.allieclinics.com/ 

In This Episode You'll Learn: 
💰 How to determine the true value of your clinic 
🔍 The importance of getting a formal business valuation 
📊 Four Key factors that influence clinic valuations 
🤝 Insights on buyer perspectives and what they look for 
📈 Strategies to increase the value of your business over time 
🚀 Tips for preparing your clinic for a potential sale 
📅 Why regular valuations can help you track your business growth

Resources:

1. Contact Andy Wang via clarico.au or reach out at [email protected]
2. CM Members - Learning Portal Resources: 

• Degree 5: Finance - Accelerate Module
• Strategy - Business Value Drivers
• Strategy - The Process of Buying or Selling a Business
• Advisors - Working With Your Accountant (w/ Andy Wang)

Visit us:
 ► http://www.clinicmastery.com
 ► https://www.instagram.com/clinicmastery/
 ► http://facebook.com/clinicmastery

If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:

• iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2
• Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu
• Watch on YouTube - https://www.youtube.com/@clinicmastery

We appreciate your support and feedback!

Struggling with team tension, missed standards, or feeling like accountability always falls on your shoulders? 

In this episode of the Grow Your Clinic podcast, we unpack why trust is the true foundation of high-performing teams, drawing on Patrick Lencioni’s pyramid from The Five Dysfunctions of a Team. We explore how vulnerability fuels connection, why healthy conflict is essential for commitment, and how accountability should be a culture of reminding and helping - not a top-down power play. You’ll hear practical exercises like Hero, Hardship, Highlight, anti-values discussions, and structured check-ins that build deeper trust and open communication within your clinic team. 

If you want a team that owns their standards, embraces feedback, and drives results together, this episode gives you the framework to build it from the ground up.

Need to systemise your clinic? Start your free trial of Allie! 

https://www.allieclinics.com/ 

In This Episode You'll Learn:
🌟 The Five Dysfunctions of a Team By Patrick Lencioni 
🛠️ Practical frameworks for resolving conflict and enhancing accountability 
🤝 How to foster a culture of open communication and feedback 
📈 Strategies for driving results through effective leadership 
💬 Tips for creating a supportive environment that encourages team ownership

Visit us:
 ► http://www.clinicmastery.com
 ► https://www.instagram.com/clinicmastery/
 ► http://facebook.com/clinicmastery

If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:

• iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2
• Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu
• Watch on YouTube - https://www.youtube.com/@clinicmastery

We appreciate your support and feedback!

Are you obsessing over utilisation numbers but still wondering why your clinic isn’t as profitable as it should be?

In this episode of the Grow Your Clinic podcast, we unpack the truth about utilisation and why time-based metrics alone can give clinic owners a false sense of security. We break down the difference between being busy and being profitable, explore financial utilisation, revenue per consult and revenue-to-salary ratios, and explain how service mix and client types directly impact your bottom line. We also dive into practical strategies for smarter diary management, benchmarking against your top performers, leveraging technology to reduce admin time, and why sometimes you need to “shrink to grow” to remove inefficiencies and unlock sustainable growth.

If you want to move beyond surface-level metrics and build a leaner, more profitable clinic, this episode will change the way you think about utilisation forever.

Need to systemise your clinic? Start your free trial of Allie!  https://www.allieclinics.com/ 

In This Episode You'll Learn:  
📊 How to define growth for your clinic beyond just numbers
🛠️ Tools and strategies to reduce admin tasks and increase efficiency
🤔 The importance of tracking billable hours vs. available hours
📈 Insights on financial metrics and how to benchmark your clinic's performance
👥 Tips for fostering a high-performance culture within your team

Visit us: 
 ► http://www.clinicmastery.com
 ► https://www.instagram.com/clinicmastery/
 ► http://facebook.com/clinicmastery

If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:

• iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2
• Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu
• Watch on YouTube - https://www.youtube.com/@clinicmastery

We appreciate your support and feedback!

Thinking about working with your spouse in the clinic… but worried it could blur boundaries or disrupt the team?

Tune in for Hannah Dunn’s real-world experience of bringing her husband into her OT clinic D.O.T.S. We're diving into how to set clear boundaries with your spouse, define roles with airtight position descriptions, separate work from home life, and establish communication rules that actually stick. We also explore how to involve your team in the decision, manage dynamics and accountability, and decide upfront what happens if it doesn’t work.

If you’re considering bringing a spouse or family member into your clinic - or already have and want it to run smoother - this episode gives you a practical, honest framework to do it well.

Need to systemise your clinic? Start your free trial of Allie! https://www.allieclinics.com/ 

In This Episode You'll Learn: 

💼 Key considerations for defining roles and responsibilities with your spouse 
📝 Importance of clear position descriptions and boundaries 
🤔 How to handle the "what if it doesn't work?" conversation 
📊 Strategies for maintaining team dynamics and communication 
🏗️ Financial insights on valuing your partner's contributions 
🎉 Tips for fostering relationships within a family-run business

Visit us:
 ► http://www.clinicmastery.com
 ► https://www.instagram.com/clinicmastery/
 ► http://facebook.com/clinicmastery

If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:

• iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2
• Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu
• Watch on YouTube - https://www.youtube.com/@clinicmastery

We appreciate your support and feedback!

Running your clinic with your partner - but feeling out of sync, stuck talking about work nonstop, or quietly building resentment? 

In this episode of the Grow Your Clinic podcast, we unpack what actually makes working with your spouse work. We dive into the power of regular check-ins, clear roles, and intentional boundaries that protect both the business and the relationship. You’ll hear real lessons on avoiding misalignment, structuring productive conversations, setting KPIs, and separating work from personal time - without letting important issues fester. We also explore how to handle money conversations with transparency, create accountability without tension, and why external support can be a game-changer. 

If you’re building a clinic with your partner and want alignment, clarity, and a relationship that thrives alongside the business, this episode lays out the framework.

Need to systemise your clinic? Start your free trial of Allie! https://www.allieclinics.com/ 

In This Episode You'll Learn: 

🗣️ The importance of regular check-ins and communication
📊 Strategies for defining roles and responsibilities
📝 Tips for creating position descriptions and KPIs
🌴 The value of scheduling time away from work to strengthen your relationship
💬 How to have open conversations about finances and challenges
🤝 The benefits of involving a third party for objective insights

Visit us:
 ► http://www.clinicmastery.com
 ► https://www.instagram.com/clinicmastery/
 ► http://facebook.com/clinicmastery

If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:

• iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2
• Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu
• Watch on YouTube - https://www.youtube.com/@clinicmastery

We appreciate your support and feedback!

Hiring new graduates but finding they lack confidence or struggle with accountability?

In this episode of the Grow Your Clinic podcast, we break down how to set clear, elevated expectations for new graduates from day one - without burning them out. We unpack what “success” should look like early in onboarding, how to raise the bar while still providing structured support, and why avoiding hard expectations is costing clinics time, energy, and performance. You’ll learn how to use clear benchmarks, open communication, regular feedback, and simple mentoring frameworks to fast-track confidence, clinical competence, and ownership in your early-career team.

If you want new grads who step up sooner, think like professionals, and integrate faster into your clinic culture, this episode shows you how to do it properly - from week one.

Need to systemise your clinic? Start your free trial of Allie! https://www.allieclinics.com/ 

In This Episode You'll Learn: 

🌱 Effective onboarding strategies
🗣️ How to foster open communication and support
📊 Key metrics for measuring success in early career onboarding
💪 Techniques to prevent burnout and promote resilience
🎥 The power of video reflections for skill development

Visit us:
 ► http://www.clinicmastery.com
 ► https://www.instagram.com/clinicmastery/
 ► http://facebook.com/clinicmastery

If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:

• iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2
• Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu
• Watch on YouTube - https://www.youtube.com/@clinicmastery

We appreciate your support and feedback!

Struggling to find momentum after the holiday break - and wondering where to focus first in your clinic?

In this episode of the GYC podcast, we break down how to create real momentum in the early new year by mastering your time, money, and priorities. We unpack practical strategies for cleaning up your calendar, structuring admin time, and creating financial clarity with simple budgeting and bank account systems. You’ll learn how to lay strong foundations through better planning, mentoring your team, reactivating past patients with automated campaigns, and strengthening referral relationships that drive sustainable growth.

If you want to move from reactive to intentional and set your clinic up for a strong first quarter (and beyond), this episode gives you a clear, practical roadmap to start now - and keep momentum building.

Need to systemise your clinic? Start your free trial of Allie!  https://www.allieclinics.com/ 

Resources & References
GYC Podcast E271 - Shawn Goldberg: Preventing Burnout 
https://www.clinicmastery.com/shawn-goldberg-preventing-burnout-at-work-employee-assistance-program-and-more/ 

In This Episode You'll Learn: 

☕ How to create momentum in the early new year
💰 Effective time and money management strategies
🤝 The value of strong referral partnerships
📅 Tips for reactivating patients and maintaining client relationships
📈 Insights on mentoring new graduates for success
🎉 The importance of team days for boosting morale and energy

Visit us:
 ► http://www.clinicmastery.com
 ► https://www.instagram.com/clinicmastery/
 ► http://facebook.com/clinicmastery

If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:

• iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2
• Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu
• Watch on YouTube - https://www.youtube.com/@clinicmastery

We appreciate your support and feedback!

Thinking about moving or expanding your clinic - but unsure if the location, timing, or cost will really pay off? 

In this episode of the Grow Your Clinic podcast, Ben sits down with Bec Claire to break down what actually goes into a successful clinic relocation and new location launch. Drawing from Bec’s recent move from a home-based clinic to a high-traffic shopping centre, they unpack why location and accessibility matter more than most clinic owners realise, how to use foot traffic to build brand trust, and what it takes to fill your books fast in a new market. You’ll hear practical insights on launch marketing, financial planning, project management, clinic design, and training your client care team to turn walk-bys into long-term patients. 

If you’re considering a clinic move or second location - and want to avoid costly mistakes while setting yourself up for rapid growth - this episode gives you a real-world roadmap.

Need to systemise your clinic? Start your free trial of Allie! https://www.allieclinics.com/ 

In This Episode You'll Learn: 

🌟 How to successfully launch a new clinic location
📊 Key criteria for selecting the ideal site
🚀 Strategies for filling your appointment book from day one
📅 The importance of an 8-week marketing plan
🏗️ Insights on clinic design and creating an inviting atmosphere
💰 Financial tips for managing costs during a move
🤝 The role of community engagement in clinic success
📈 Lessons learned from expanding into new markets

Resources & References

• GYC Podcast E288 - Articulate Design Co: The Power of Space and Clinic Design in Team Culture and Patient Experience
• Architect - SMFA 

Visit us:
 ► http://www.clinicmastery.com
 ► https://www.instagram.com/clinicmastery/
 ► http://facebook.com/clinicmastery

If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:

• iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2
• Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu
• Watch on YouTube - https://www.youtube.com/@clinicmastery

We appreciate your support and feedback!

Struggling to turn new hires into fully engaged team members?

In this episode of the Grow Your Clinic podcast, Ben and Jack O’Brien unpack why onboarding in clinics is less about processes and more about personal connection. They explore how intentional first impressions, the right questions, and a coaching-led approach can shape team culture, trust, and long-term retention. You’ll learn practical ways to uncover a new team member’s values and goals, move beyond basic training, and create an onboarding experience that actually sticks.

If you want to build a stronger, more connected clinic culture and set new team members up for long-term success - not just day-one competence - this episode shows you how.

Need to systemise your clinic? Start your free trial of Allie! https://www.allieclinics.com/ 

In This Episode You'll Learn: 

🤝 Why personal connection is the missing link in clinic onboarding
🏥 How to create a welcoming onboarding experience in healthcare teams
💬 The right questions to build trust with new team members
🎯 How values, goals, and desire statements shape long-term retention
🧠 Why coaching beats training for building strong team culture
📊 How to measure success beyond checklists and compliance

Visit us:
 ► http://www.clinicmastery.com
 ► https://www.instagram.com/clinicmastery/
 ► http://facebook.com/clinicmastery

If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:

• iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2
• Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu
• Watch on YouTube - https://www.youtube.com/@clinicmastery

We appreciate your support and feedback!

Trying to grow your clinic but feeling stretched, stuck, or unsure where to focus next?

In our first episode back for 2026, we break down the three areas that drive real clinic growth: your team, your cash flow, and how you fill your books. We unpack why growing your team should be your number one priority, how mentoring and co-consulting directly improve retention, confidence, and revenue, and why better clinicians create better business outcomes. We also dive into practical cash flow strategies, including scheduled fee updates and tightening payment systems, so your numbers actually support your growth. Finally, we cut through the noise on marketing and show you how to focus on specific, measurable actions that consistently fill your schedule.

If you want a clinic that grows without chaos, burnout, or guesswork, this episode lays out what to focus on - and what actually moves the needle.

Need to systemise your clinic? Start your free trial of Allie! https://www.allieclinics.com/ 

In This Episode You'll Learn: 

🌟 The top three focuses for clinic owners
🤖 How AI can help benchmark your fee schedule against industry standards
💬 The importance of nurturing relationships with past and potential team members
📅 Effective time management strategies for business development
👥 Innovative mentoring techniques like co-consulting to enhance team skills
💰 Key actions to boost cash flow and improve payment processes

Visit us:
 ► http://www.clinicmastery.com
 ► https://www.instagram.com/clinicmastery/
 ► http://facebook.com/clinicmastery

If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:

• iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2
• Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu
• Watch on YouTube - https://www.youtube.com/@clinicmastery

We appreciate your support and feedback!