What would you do if your clinic was suddenly in a negative news story? 

Hannah Dunn shares how she navigated this high-pressure moment at her OT clinic using her four-part “What Now Framework,” presented at the 2026 Grow Your Clinic Summit. She walks through managing emotions, understanding the reality, controlling the narrative, and building a path forward. 

Hear how she collaborated with her team and advisors to clarify facts, communicate transparently with clients, and protect her clinic’s reputation - turning a crisis into an opportunity to strengthen trust, leadership, and resilience.

Need to systemise your clinic? Start your free trial of Allie!
https://www.allieclinics.com/  

Resources: 

• GYC 2027 Summit Tickets On Sale Now!

Earlybird tickets are now available (50 already sold):

Next year we’re heading to Adelaide in March for the CM 2027 Summit! 
With the Fringe Festival, LIV Golf and other major events on, it will be an exciting time in the city. If you’re planning to come, it’s worth getting organised early.

• GYC 2026 Summit Recordings (for CM members)

If you weren’t able to be there in 2026, or you’d like to revisit any sessions, you’ve got access to the full recordings! 

There’s a lot in there covering:

• AI, tech and systems
• Marketing and client growth
• Leadership and team
• Keynotes and big ideas

In This Episode You'll Learn: 
🌪️ How to handle a clinic crisis with grace and confidence 
📞 Effective communication strategies for your team and clients 
🛠️ The "What Now Framework" for navigating rapid change 
📰 Tips for managing media inquiries and controlling the narrative 
🤝 The importance of team support during challenging times

Visit us:
 ► http://www.clinicmastery.com
 ► https://www.instagram.com/clinicmastery/
 ► http://facebook.com/clinicmastery

If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:

• iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2
• Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu
• Watch on YouTube - https://www.youtube.com/@clinicmastery

We appreciate your support and feedback!

GYC 2027 Summit Tickets On Sale Now!

The 2026 Grow Your Clinic Summit was an incredible two days with 300+ clinic owners and team members in the room.

Join us as we debrief and dive into the power of community and shared experiences from the Summit. Hear how clinic owners found support, inspiration, and practical strategies for overcoming challenges - from team dynamics to financial hurdles. We unpack standout insights from speakers like Andrew on leadership and delegation, Hannah on crisis management, and Sara on proactive HR, showing how these tools can empower your team and elevate your clinic. Plus, discover why building lasting connections and fostering a strong culture can transform not just your clinic, but your confidence as a leader.

Need to systemise your clinic? Start your free trial of Allie! 
https://www.allieclinics.com/  

Resources: 

• GYC 2027 Summit Tickets On Sale Now!

Earlybird tickets are now available (50 already sold):

Next year we’re heading to Adelaide in March for the CM 2027 Summit! 
With the Fringe Festival, LIV Golf and other major events on, it will be an exciting time in the city. If you’re planning to come, it’s worth getting organised early.

• GYC 2026 Summit Recordings (for CM members)

If you weren’t able to be there in 2026, or you’d like to revisit any sessions, you’ve got access to the full recordings! 

There’s a lot in there covering:

• AI, tech and systems
• Marketing and client growth
• Leadership and team
• Keynotes and big ideas

In This Episode You'll Learn:  
🌟 Key takeaways from the Grow Your Clinic Summit 2026 
🤝 The power of community and networking among clinic owners 
📈 Strategies for overcoming challenges in clinic management 
💬 Insights on effective communication during crises 
🎤 Highlights from inspiring keynote speakers and their practical advice 
🎟️ Exciting details about the upcoming Grow Your Clinic Summit 2027 in Adelaide

Visit us:
► http://www.clinicmastery.com
► https://www.instagram.com/clinicmastery/
► http://facebook.com/clinicmastery

If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:

• iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2
• Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu
• Watch on YouTube - https://www.youtube.com/@clinicmastery

We appreciate your support and feedback!

Are the smallest moments in your clinic costing you the biggest opportunities?

In this episode of the Grow Your Clinic podcast, we unpack the power of “1% improvements” - the small, intentional changes that compound into major results over time. From refining phone scripts and improving email communication to mastering the first 20 seconds of a client interaction, we explore how tiny shifts in everyday processes can dramatically elevate the client experience. We also discuss the impact of using clients’ names, non-verbal cues like body language and greetings, and how systemising tasks can free your team up to focus on what matters most: exceptional care.

If you want practical ways to improve client experience, team performance and clinic growth - without overhauling everything at once - this episode shows how the smallest changes can drive the biggest results. 🚀

Need to systemise your clinic? Start your free trial of Allie!
https://www.allieclinics.com/ 

In This Episode You'll Learn: 
🌟 The power of 1% improvements in your clinic 
📞 Effective tweaks to client communication for better experiences 
🤝 How to get your team on board with small changes 
📈 The impact of consistent client interactions on outcomes 
📝 Strategies for systemizing tasks to enhance efficiency 

Visit us:
► http://www.clinicmastery.com
► https://www.instagram.com/clinicmastery/
► http://facebook.com/clinicmastery

If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:

• iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2
• Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu
• Watch on YouTube - https://www.youtube.com/@clinicmastery

We appreciate your support and feedback!

Spending thousands on CPD but not seeing real change in your clinic? 

In this episode of the Grow Your Clinic podcast, we unpack how to turn continuing professional development into a strategic growth tool - not just a budget line or box-ticking exercise. We explore how clinic owners can help therapists set clear professional goals, link CPD to those goals, and introduce a simple approval process that ensures every course or workshop has a clear purpose and outcome. 

We also dive into how to measure the real impact of CPD by requiring evidence of implementation, sharing learnings with the team, and building internal knowledge through collaboration and case discussions. Plus, we discuss how regular goal reviews, flexible learning opportunities, and open team communication can create a culture where professional development actually improves therapist confidence, clinic performance, and client outcomes.

Need to systemise your clinic? Start your free trial of Allie!
https://www.allieclinics.com/ 

In This Episode You'll Learn: 
💼 How to align Continuing Professional Development (CPD) with clinic goals 
📊 The true cost of CPD and its impact on clinic performance 
📝 Effective goal-setting strategies for therapists 
🔄 The importance of feedback and evidence in CPD implementation 
🤝 Creating a culture of collaboration and continuous learning

Visit us:
► http://www.clinicmastery.com
► https://www.instagram.com/clinicmastery/
► http://facebook.com/clinicmastery

If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:

• iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2
• Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu
• Watch on YouTube - https://www.youtube.com/@clinicmastery

We appreciate your support and feedback!

Feeling stretched between the front desk and the bigger-picture work your clinic needs to grow?

In this episode of the Grow Your Clinic podcast, we’re joined again by Bec Clare - mum, clinic owner, leadership mentor and host of the Practice Leaders Program. Bec now supports around 190 practice leaders across Australia and beyond, including practice managers, operations managers and lead admin team members, all focused on building stronger, more confident admin teams. We unpack the real tension between being “on the desk” and working “on the business.” Bec shares why the front desk is the heartbeat of your clinic - shaping first impressions, rebooking rates and client experience - and how to carve out role-focused time for the strategic work that actually drives growth.

We dive into practical strategies like time-blocking, role audits to delete, automate or delegate low-value tasks, and creating proactive admin teams through better training and leadership. If you’re ready to stop firefighting and start leading with clarity and confidence, this episode will show you how to embrace the tension - and turn it into your edge.

Need to systemise your clinic? Start your free trial of Allie!
https://www.allieclinics.com/ 

In This Episode You'll Learn:  
🌟 How to support your practice manager in balancing front desk and back office tasks 
📝 The importance of role-focused time vs. off-the-desk time 
📊 Key metrics for measuring success in admin roles 
🤔 Strategies for effective communication and problem-solving within your team 
🚀 Tips for creating a culture of operational excellence in your clinic

Visit us:
 ► http://www.clinicmastery.com
 ► https://www.instagram.com/clinicmastery/
 ► http://facebook.com/clinicmastery

If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:

• iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2
• Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu
• Watch on YouTube - https://www.youtube.com/@clinicmastery

We appreciate your support and feedback!

What if your next leadership hire isn’t a hire at all - but an owner?

In this episode of the Grow Your Clinic podcast, Hannah pulls back the curtain on her journey of inviting a team member to become a shareholder in her OT clinic at D.O.T.S - and everything that came with it. From valuing the business and deciding what percentage to sell, to structuring airtight agreements and navigating the emotional shift from sole owner to shared ownership, she shares the unfiltered lessons learned along the way. We unpack how she chose the right person, balanced control with collaboration, involved family in the decision-making process, and set clear expectations to protect both the business and the relationship.

If you’re thinking about succession, rewarding a high-performing team member, or reducing the pressure of carrying it all yourself, this episode gives you an honest, practical look at how to do it without creating chaos.

Need to systemise your clinic? Start your free trial of Allie! 

https://www.allieclinics.com/ 

In This Episode You'll Learn: 
🌟 The journey of clinic ownership and team buy-in 
💰 How to evaluate your clinic's worth for potential shareholders
📝 Key considerations for drafting a shareholder agreement 
👩‍⚕️ Insights on balancing leadership roles and shareholder responsibilities 
📈 Strategies for retaining key team members through ownership pathways 
📝 Key considerations for drafting a shareholder agreement 
👩‍⚕️ Insights on balancing leadership roles and shareholder responsibilities

Visit us:
 ► http://www.clinicmastery.com
 ► https://www.instagram.com/clinicmastery/
 ► http://facebook.com/clinicmastery

If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:

• iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2
• Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu
• Watch on YouTube - https://www.youtube.com/@clinicmastery

We appreciate your support and feedback!

What if your clinic doesn’t have a culture problem - but a standards problem? Culture isn’t what you preach. It’s what you permit. 

In this episode of the Grow Your Clinic podcast, we sit down with Sara Siami - founder of The People Plugin - to unpack what culture really means inside a clinic. Sara challenges the idea that culture is about perks or personality, and reframes it as the standards of behaviour and performance you accept and tolerate. We break down her four-part framework for turning people problems into performance (outputs, outcomes, behaviours and attitudes), the difference between hitting numbers and living values, and why HR should be a proactive investment - not a last-minute rescue plan. Sara also shares how to run performance reviews that actually build trust (using the SCARF model), create accountability without fear, and address issues early before they become expensive mistakes. 

If you want a stronger team, clearer standards, and a culture that drives performance, this episode is your practical playbook for building a clinic that performs at every level.

Resources:
You can find Sara Siami at https://www.thepeopleplugin.com/  and book in with her at  https://meetings.hubspot.com/sara-siami 

Need to systemise your clinic? Start your free trial of Allie!
https://www.allieclinics.com/ 

In This Episode You'll Learn:
🔍 The role of HR in fostering a positive work environment 
🚀 How to proactively address team performance issues BEFORE they escalate
🌟 How to define and improve your clinic's culture 
📊 The importance of setting clear standards for performance 
🤔 Effective strategies for conducting performance reviews 
💬 Tips for giving and receiving feedback in a constructive way 

Visit us:
► http://www.clinicmastery.com
► https://www.instagram.com/clinicmastery/
► http://facebook.com/clinicmastery

If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:

• iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2
• Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu
• Watch on YouTube - https://www.youtube.com/@clinicmastery

We appreciate your support and feedback!

If someone offered to buy your clinic tomorrow, would you know what it’s worth?

In this episode of the Grow Your Clinic podcast, we sit down with Andy Wang from Clarico - accountant and clinic valuation specialist - to demystify the entire valuation process. We walk through what really happens during a valuation, how adjusted profit is calculated, why clean financials matter, and what valuers look for in your last three years of numbers. Andy breaks down valuation multiples, explains the difference between the owner’s value, the buyer’s value and the accountant’s assessment, and shares the biggest mistakes clinic owners make before getting valued. Most importantly, we unpack how to prepare your business properly - so you’re not scrambling when opportunity (or pressure) hits.

If you want to understand how valuations actually work, and how to position your clinic to maximise its worth,  this episode is your practical, behind-the-scenes guide with a team who’ve been there and done it.

Need to systemise your clinic? Start your free trial of Allie!
https://www.allieclinics.com/ 

In This Episode You'll Learn: 
💰 How to determine the true value of your clinic 
🔍 The importance of getting a formal business valuation 
📊 Four Key factors that influence clinic valuations 
🤝 Insights on buyer perspectives and what they look for 
📈 Strategies to increase the value of your business over time 
🚀 Tips for preparing your clinic for a potential sale 
📅 Why regular valuations can help you track your business growth

Resources:

1. Contact Andy Wang via clarico.au or reach out at [email protected]
2. CM Members - Learning Portal Resources: 

• Degree 5: Finance - Accelerate Module
• Strategy - Business Value Drivers
• Strategy - The Process of Buying or Selling a Business
• Advisors - Working With Your Accountant (w/ Andy Wang)

Visit us:
 ► http://www.clinicmastery.com
 ► https://www.instagram.com/clinicmastery/
 ► http://facebook.com/clinicmastery

If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:

• iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2
• Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu
• Watch on YouTube - https://www.youtube.com/@clinicmastery

We appreciate your support and feedback!

Struggling with team tension, missed standards, or feeling like accountability always falls on your shoulders? 

In this episode of the Grow Your Clinic podcast, we unpack why trust is the true foundation of high-performing teams, drawing on Patrick Lencioni’s pyramid from The Five Dysfunctions of a Team. We explore how vulnerability fuels connection, why healthy conflict is essential for commitment, and how accountability should be a culture of reminding and helping - not a top-down power play. You’ll hear practical exercises like Hero, Hardship, Highlight, anti-values discussions, and structured check-ins that build deeper trust and open communication within your clinic team. 

If you want a team that owns their standards, embraces feedback, and drives results together, this episode gives you the framework to build it from the ground up.

Need to systemise your clinic? Start your free trial of Allie! 

https://www.allieclinics.com/ 

In This Episode You'll Learn:
🌟 The Five Dysfunctions of a Team By Patrick Lencioni 
🛠️ Practical frameworks for resolving conflict and enhancing accountability 
🤝 How to foster a culture of open communication and feedback 
📈 Strategies for driving results through effective leadership 
💬 Tips for creating a supportive environment that encourages team ownership

Visit us:
 ► http://www.clinicmastery.com
 ► https://www.instagram.com/clinicmastery/
 ► http://facebook.com/clinicmastery

If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:

• iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2
• Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu
• Watch on YouTube - https://www.youtube.com/@clinicmastery

We appreciate your support and feedback!

Are you obsessing over utilisation numbers but still wondering why your clinic isn’t as profitable as it should be?

In this episode of the Grow Your Clinic podcast, we unpack the truth about utilisation and why time-based metrics alone can give clinic owners a false sense of security. We break down the difference between being busy and being profitable, explore financial utilisation, revenue per consult and revenue-to-salary ratios, and explain how service mix and client types directly impact your bottom line. We also dive into practical strategies for smarter diary management, benchmarking against your top performers, leveraging technology to reduce admin time, and why sometimes you need to “shrink to grow” to remove inefficiencies and unlock sustainable growth.

If you want to move beyond surface-level metrics and build a leaner, more profitable clinic, this episode will change the way you think about utilisation forever.

Need to systemise your clinic? Start your free trial of Allie!  https://www.allieclinics.com/ 

In This Episode You'll Learn:  
📊 How to define growth for your clinic beyond just numbers
🛠️ Tools and strategies to reduce admin tasks and increase efficiency
🤔 The importance of tracking billable hours vs. available hours
📈 Insights on financial metrics and how to benchmark your clinic's performance
👥 Tips for fostering a high-performance culture within your team

Visit us: 
 ► http://www.clinicmastery.com
 ► https://www.instagram.com/clinicmastery/
 ► http://facebook.com/clinicmastery

If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:

• iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2
• Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu
• Watch on YouTube - https://www.youtube.com/@clinicmastery

We appreciate your support and feedback!