Grow Your Clinic

Struggling to consistently attract new clients to your clinic, even though you know the demand is there?

In this episode of the Grow Your Clinic podcast, we break down the exact strategies clinics can use to double new clients in the next 90 days. We unpack how to optimise the foundations first - from improving phone call handling and training your reception team to creating a frictionless website booking experience that converts more enquiries into appointments. We also dive into the three core growth drivers for clinics: publishing content consistently, building strategic partnerships, and using paid advertising to amplify what’s already working. You’ll learn how to create compelling offers, track where your best clients are coming from, and build a marketing system that drives predictable growth.

If you’re ready to stop relying on luck and start building a clinic that attracts new clients consistently, this episode gives you the blueprint.

Need to systemise your clinic? Start your free trial of Allie!
https://www.allieclinics.com/ 

In This Episode You'll Learn:  
🚀 How to double your new clients in just 90 days 
📞 Optimizing your phone systems for better client conversion 
💻 The importance of a user-friendly website for bookings 
🤝 Building effective partnerships to expand your reach 
📣 Creating engaging content that resonates with your audience 
💰 Smart budgeting strategies for paid advertising 
📊 Analyzing your current client sources for growth opportunities

Chapters

1. [00:00:00] Episode Start
2. [00:03:03] CM updates and workshops
3. [00:05:43] Doubling new clients in clinics.
4. [00:07:53] AI phone systems in clinics.
5. [00:12:24] Partnerships and paid advertising tips
6. [00:15:10] Should you have prices on your website?
7. [00:18:26] Content strategy for clinic growth.
8. [00:27:45] Partnerships as a growth strategy.
9. [00:35:06] Investing in Paid ads
10. [00:40:13] When to bring marketing in-house
11. [00:45:11] Budget allocation strategies.

Visit us:
 ► http://www.clinicmastery.com
 ► https://www.instagram.com/clinicmastery/
 ► http://facebook.com/clinicmastery

If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:

• iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2
• Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu
• Watch on YouTube - https://www.youtube.com/@clinicmastery

We appreciate your support and feedback!

Feeling like you’re constantly putting out fires in your clinic, with no time to actually work on growth?

In this episode of the Grow Your Clinic podcast, we unpack practical strategies to help clinic owners regain control of their time, reduce overwhelm, and focus on the high-impact activities that actually move the needle. We dive into how to audit your calendar and daily tasks, identify low-value work that can be delegated or eliminated, and create stronger systems and communication boundaries to minimise interruptions. You’ll also learn how to protect your time through effective time-blocking, empower your team to take ownership, and gain more financial clarity so you can make confident decisions around hiring, marketing and growth.

If you’re ready to stop being the bottleneck in your clinic and start working smarter, this episode gives you the roadmap.

Need to systemise your clinic? Start your free trial of Allie!
https://www.allieclinics.com/ 

In This Episode You'll Learn:  
🚀 How to adapt and thrive in changing market conditions, especially with NDIS updates 
🌟 How to find time to work on your business, even when it feels overwhelming 
📊 The importance of auditing your calendar and task list for efficiency 
💰 Quick wins for understanding your clinic's finances and improving cash flow 
🗓️ Strategies for effective time blocking to enhance productivity 
🤝 Tips for fostering team communication and reducing interruptions

Chapters

1. [00:00:00] Episode Start
2. [00:02:33] Time management for clinic owners.
3. [00:04:55] Auditing Your Time
4. [00:08:54] Communication channels and expectations.
5. [00:11:10] Quick wins for clinic owners.
6. [00:12:54] Knowing your numbers
7. [00:14:06] Understanding profit and loss.
8. [00:21:05] Removing the bottleneck
9. [00:26:32] Time blocking for productivity.
10. [00:34:21] Questioning meeting necessity.
11. [00:37:13] NDIS funding uncertainty for clinics.

Visit us:
 ► http://www.clinicmastery.com
 ► https://www.instagram.com/clinicmastery/
 ► http://facebook.com/clinicmastery

If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:

• iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2
• Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu
• Watch on YouTube - https://www.youtube.com/@clinicmastery

We appreciate your support and feedback!

Is your admin team helping your clinic grow - or quietly holding it back?

In this episode of the Grow Your Clinic podcast, Ben Lynch, Bec Clare and Jack O’Brien unpack how to assess the true effectiveness of your admin team and turn reception into a key driver of profitability, retention and client experience. We dive into the idea of creating a concierge-style front desk experience, where exceptional social skills, warmth and customer service matter more than simply hiring someone with technical admin experience. You’ll learn practical strategies for hiring the right people, building a client-first culture, improving communication through regular feedback loops, and using technology to streamline operations and elevate service.

If you want to create an admin team that strengthens your culture, improves client satisfaction and drives better business performance, this episode gives you the framework to do it.

Need to systemise your clinic? Start your free trial of Allie!
https://www.allieclinics.com/ 

In This Episode You'll Learn:  
💼 The return on investment of your admin team 
📊 Key performance indicators (KPIs) for measuring admin efficiency 
🔍 How to audit your admin function for better profitability 
🤔 The importance of hiring the right people for a concierge experience 
📞 Tips for mystery shopping your admin team to enhance client experience 
🌟 Strategies to foster a positive culture within your clinic

Chapters

1. [00:03:48] Clinic owner resources
2. [00:05:29] Admin efficiency in clinics 
3. [00:12:08] Admin team investment strategies. 
4. [00:15:09] Reporting clinical excellence indicators. 
5. [00:22:51] Admin and therapist partnership. 
6. [00:27:40] Client experience in administrative roles. 
7. [00:30:20] Great admin should feel like concierge service. 
8. [00:37:03] How to prioritise client experience. 
9. [00:38:53] Should you Mystery Shop your admin team? 
10. [00:41:59] Team culture and admin feedback.

Visit us:
 ► http://www.clinicmastery.com
 ► https://www.instagram.com/clinicmastery/
 ► http://facebook.com/clinicmastery

If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:

• iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2
• Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu
• Watch on YouTube - https://www.youtube.com/@clinicmastery

We appreciate your support and feedback!

Do you really need an admin team to run a profitable, high-performing clinic?

Mic Rizk, founder of iMove Physiotherapy, joins us in this episode of the Grow Your Clinic podcast to share how he’s successfully operated his clinic for more than 13 years without an in-house admin team. We unpack how clinics can run with zero or minimal admin while improving profitability, team engagement and the client experience. We explore how outsourcing admin tasks, leveraging technology and creating clear team expectations can reduce overheads and free up more resources for therapist wages, professional development and better patient care. You’ll learn how off-site admin services, digital check-ins and automated systems can streamline operations without compromising service quality, plus how empowering clinicians to take greater ownership can strengthen culture and retention.

If you want to build a leaner, more efficient clinic that delivers exceptional client experiences without the traditional admin structure, this episode shows you how.

Need to systemise your clinic? Start your free trial of Allie!
https://www.allieclinics.com/ 

In This Episode You'll Learn:  
💼 How to run a clinic with zero admin team members 
📊 Strategies for increasing profitability without sacrificing client experience 
🤖 The role of off-site admin services and AI in modern clinics 
🛠️ Tools and tech that streamline operations and enhance efficiency 
👥 The importance of team culture and hiring for innovation 
📈 Tips for reallocating admin costs to boost therapist wages and CPD budgets

Visit us:
 ► http://www.clinicmastery.com
 ► https://www.instagram.com/clinicmastery/
 ► http://facebook.com/clinicmastery

If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:

• iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2
• Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu
• Watch on YouTube - https://www.youtube.com/@clinicmastery

We appreciate your support and feedback!

Still getting hit with surprise tax bills, or wondering if your accountant is actually helping your clinic grow?

In this episode of the Grow Your Clinic podcast, we unpack what a proactive accountant relationship should really look like - and why it can make or break your clinic’s financial future. We discuss the importance of regular financial check-ins, proactive tax planning, understanding your numbers, and setting clear financial goals that align with your long-term vision. You’ll learn how to structure your finances more effectively, improve cash flow visibility, leverage tools like Xero, and create a rhythm of accountability that keeps you ahead instead of reacting at tax time. Plus, we dive into the key signs your accountant may no longer be the right fit for your business.

If you want more clarity, better financial control, and a smarter strategy for growing your clinic, this episode gives you the framework.

Need to systemise your clinic? Start your free trial of Allie!
https://www.allieclinics.com/ 

In This Episode You'll Learn: 
💰 How to avoid unexpected tax bills as a clinic owner 
📊 The importance of regular communication with your accountant 
🔍 Key indicators to assess if you're getting a good deal from your accountant 
📈 Strategies for paying yourself effectively as a business owner 
🗂️ Tips for organizing your finances and bookkeeping for better decision-making 
🤝 The value of having a proactive accountant who understands your long-term goals

Mentioned Financial Resources

• GYC Episode 312 - Clinic owner’s way to use your profit and loss
• GYC Episode 349 - What is your clinic actually worth? (with Andy Wang from Clarico)
• GYC Episode 297 - The tax trap clinic owners must avoid
• Top Read: 101 ways to save money on your tax - legally! by Adrian Raftery
  
  

CM Member Resources

• Degree 5: Finance - Accelerate - Working with your financial advisors and accountants (lots of practical guides and great questions to ask your accountant)
• Degree 5: Finance - Cashflow Immersion 
• Degree 5: Finance - Finance Immersion
  These Immersions take you through the key financial statements in your business, helping you understand your P&L, cashflow statements and balance sheets
  
  
  

Visit us:
 ► http://www.clinicmastery.com
 ► https://www.instagram.com/clinicmastery/
 ► http://facebook.com/clinicmastery

If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:

• iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2
• Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu
• Watch on YouTube - https://www.youtube.com/@clinicmastery

We appreciate your support and feedback!

Feeling uncertain about what the upcoming NDIS changes mean for your clinic’s future?

In this episode of the Grow Your Clinic podcast, we explore what it really takes to build a financially sustainable NDIS clinic in a shifting funding landscape. We unpack why understanding your true costs per practitioner is essential, and how overlooking overheads and break-even points can quietly undermine profitability. We also discuss the risks of rushing into NDIS registration without a clear financial strategy, including the real costs of audits and compliance, and why preparation matters more than speed.

You’ll learn how to strengthen your clinic’s foundations by getting clear on your numbers, refining your service model, and focusing on long-term sustainability rather than short-term compliance pressure. We also dive into why the most resilient clinics are those that prioritise client outcomes, adaptability in service delivery, and smart decision-making over reactive change.

If you’re looking to build a clinic that stays strong no matter how the NDIS evolves, this episode will help you reset your financial focus and make more confident business decisions.

Need to systemise your clinic? Start your free trial of Allie!
https://www.allieclinics.com/ 

In This Episode You'll Learn:  
🌍 Navigating the changing NDIS landscape 
💰 How to manage clinic finances ahead of funding cuts 
📊 Strategies for diversifying client streams and marketing 
📞 Tips for improving client onboarding and booking processes 
📈 The importance of understanding your numbers for sustainable growth

Visit us:
 ► http://www.clinicmastery.com
 ► https://www.instagram.com/clinicmastery/
 ► http://facebook.com/clinicmastery

If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:

• iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2
• Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu
• Watch on YouTube - https://www.youtube.com/@clinicmastery

We appreciate your support and feedback!

What if your Instagram could become your most powerful recruitment tool?

In this episode of the Grow Your Clinic podcast, we unpack a smarter, proactive approach to hiring that goes beyond traditional job ads. We dive into the power of a simple weekly recruitment time block and how adopting an “always hiring” mindset helps you attract the right practitioners before you even need them. From creating a standout ‘Join Our Team’ page to building binge-worthy social content that showcases your culture, we cover practical ways to position your clinic as a magnet for top talent. You’ll also learn how to leverage your team’s network, nurture relationships with past applicants, and build a go-to pipeline of future hires - so you’re never starting from scratch.

If you’re ready to turn your online presence into a consistent stream of aligned candidates, this episode gives you the playbook.

Need to systemise your clinic? Start your free trial of Allie!
https://www.allieclinics.com/ 

In This Episode You'll Learn:  
📸 Tips for creating a binge-worthy Instagram grid to attract ideal candidates 
🌟 How to boost applicant numbers and quality without job ads 
🗓️ The power of time-blocking for recruitment efforts 
🤝 Building a pipeline of potential applicants through relationship management 
📈 Strategies for showcasing your clinic's culture and values to prospective team members

Resources:
CM's Recruitment Immersion (for members only)


Visit us:
► http://www.clinicmastery.com
► https://www.instagram.com/clinicmastery/
► http://facebook.com/clinicmastery

If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:

• iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2
• Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu
• Watch on YouTube - https://www.youtube.com/@clinicmastery

We appreciate your support and feedback!

Struggling to make paid ads actually work for your clinic?

In this episode we’re joined by Peter Flynn, who expands on his CM Summit talk on ‘Paid Marketing Without Wasting Money’. Peter unpacks the foundational elements that must be in place before you spend a dollar on ads, including crafting a strong offer, building a high-converting website, and tightening your follow-up systems. We explore the difference between clicks and real conversions, why tracking the wrong metrics can quietly waste your budget, and how understanding lifetime value changes the way you invest in marketing. Plus, we dive into why targeting the right clients - not more clients - is the key to sustainable growth.

If you’re running ads (or thinking about it), this episode shows you how to stop burning budget and start building a marketing system that actually converts.

Need to systemise your clinic? Start your free trial of Allie!
https://www.allieclinics.com/ 

In This Episode You'll Learn:  
💰 How to maximise your paid marketing without wasting money 
📈 The importance of a strong website and offer for conversions 
🔍 Key mistakes to avoid when using Google Ads 
🗣️ When to consider leaving your current ads agency 
📊 Understanding the difference between clicks and conversions 
🤝 The significance of targeting the right clients for your clinic 
🛠️ Practical steps to prepare your clinic for successful advertising

Resources:
CM's Free Google Ads audit offer

GYC 2027 Summit Tickets On Sale Now!

Watch Pete's full Summit Session here
GYC 2026 Summit Recordings (for CM members)

Visit us:
 ► http://www.clinicmastery.com
 ► https://www.instagram.com/clinicmastery/
 ► http://facebook.com/clinicmastery

If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:

• iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2
• Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu
• Watch on YouTube - https://www.youtube.com/@clinicmastery

We appreciate your support and feedback!

From Magikarp to Gyarados: Let's talk about evolving your clinic's content strategy.

In this episode we’re joined by Michael Rizk  (@that.physioguy), who expands on his CM Summit talk on Social Media Marketing, using his now-iconic Pokémon slides. Mick shares how simple 7 - 10 second videos, B-roll footage and strong captions can build trust, attract patients, and even create a powerful recruitment funnel. We explore how using local settings boosts relatability, why consistency beats perfection every time, and how today’s algorithms give anyone a shot at visibility - no big following required. Plus, we unpack practical ways to start small, stay consistent, and tap into trends without overcomplicating the process.

If you’re ready to stop overthinking and start creating content that actually works, this episode shows you how to keep it simple and get real results.

Need to systemise your clinic? Start your free trial of Allie!
https://www.allieclinics.com/ 

In This Episode You'll Learn:  
⚡ Way too much about Pokemon
🌟 How to start creating content for your clinic today 
📈 The importance of building a recruitment funnel through social media 
🎥 Practical tips for filming engaging content, even on a tight schedule 
🤝 The value of showcasing your team and clinic culture 
🧩 How to leverage local landmarks to build trust with your audience 
🚀 The unlimited upside of consistent content creation

Resources:
GYC 2027 Summit Tickets On Sale Now!

Watch Mick's full Summit Session here
GYC 2026 Summit Recordings (for CM members)

Visit us:
 ► http://www.clinicmastery.com
 ► https://www.instagram.com/clinicmastery/
 ► http://facebook.com/clinicmastery

If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:

• iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2
• Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu
• Watch on YouTube - https://www.youtube.com/@clinicmastery

We appreciate your support and feedback!

Avoiding tough conversations to keep the peace in your clinic?

We’re joined by Andrew Daubney, who expands on his CM Summit talk, “Building Your Leadership Team,” to unpack why great leaders choose clarity and avoid a comfort culture. We dive into the shift from seeing leadership as a reward to embracing it as a responsibility - one that demands accountability, honest conversations, and upholding standards even when it’s uncomfortable. Andrew breaks down how to build a leadership team with intent (not hope), identify and develop the right people early, and create clear expectations that actually drive performance. We also explore the three pillars of effective leadership - upholding standards, maintaining psychological safety, and acting early - plus how to create a culture where trust, ownership, and growth can thrive.

If you want to step up as a leader, build a stronger team, and stop avoiding the conversations that matter, this episode gives you the framework to lead with clarity and confidence.

Need to systemise your clinic? Start your free trial of Allie!
https://www.allieclinics.com/ 

In This Episode You'll Learn:  
🌟 The three pillars of high-performing leadership teams 
🤝 How to develop a healthy leadership culture 
📈 Strategies to reduce reliance on the clinic owner as the bottleneck 
📝 The importance of defining leadership roles and expectations 
💬 Tips for identifying and nurturing potential leaders within your team 
📚 Why leadership is a skill that can be taught and developed

Resources:
GYC 2027 Summit Tickets On Sale Now!

Watch Andrew's full Summit Session here
GYC 2026 Summit Recordings (for CM members)

Visit us:
 ► http://www.clinicmastery.com
 ► https://www.instagram.com/clinicmastery/
 ► http://facebook.com/clinicmastery

If you found this episode valuable, please give us a thumbs up, share, comment, and give us your ratings on:

• iTunes - https://podcasts.apple.com/us/podcast/grow-your-clinic/id1332920944?mt=2
• Spotify - https://open.spotify.com/show/03nmt7gYDfeeOPV6qBmVTu
• Watch on YouTube - https://www.youtube.com/@clinicmastery

We appreciate your support and feedback!