Welcome to this rerun episode of Allied Health Business Brilliance! Cathy Love is joined by Layland Webb to discuss the transformational Entrepreneurial Boardroom Alliance (EBA) program. Together, they unveil the unique elements of this flagship offering, which has been empowering Allied Health Business Owners to navigate challenges, grow their businesses, and achieve remarkable results. Whether you’re curious about joining or want an insider’s perspective, this episode delivers! 

For the first time, the Entrepreneurial Boardroom Alliance Program is open to new participants outside their existing client base. Cathy and Layland explain how this exclusive program can guide you to measurable success, whether through increased revenue, time management, or team performance. 

Topics covered in this episode:  

• The core goals of the Entrepreneurial Boardroom Alliance Program. 
• How peer support enhances accountability and business growth. 
• Success stories, including 25% revenue growth from participants. 
• The importance of measurable outcomes like increased joy and time management. 
• Why this program is perfect for Allied Health Businesses looking for deeper strategy and growth. 

P.S. Need a little extra support on your business journey? Whether you’re navigating challenges or looking to reach new goals, we’re here to support your growth.  

Book a complimentary Power Call with us, and let’s talk about how we can help you achieve your vision for your Allied Health business. 

 Connect with Nacre Consulting: 

• Let’s connect on Instagram 
• Follow us on Facebook 
• Let’s connect on LinkedIn 
• Join our Facebook Group online community 

  More about The Allied Health Business Brilliance Podcast: 

The Allied Health Business Brilliance podcast (previously known as Private Practice Made Perfect) powered by Nacre Consulting features authentic conversations that offer real-life stories and expert perspectives for Australian Allied Health Business Owners. Cathy Love, our engaging host, gathers wisdom from Allied Health professionals and industry supporters alike.  

We dive into the real experiences of running and growing Allied Health businesses in Australia, revealing both the rewards and the inevitable challenges along the way. It’s raw, sometimes vulnerable, but always valuable. Join us and stay tuned to keep up with every inspiring story and lesson shared. 

Welcome to another insightful episode of Allied Health Business Brilliance. In this rerun episode, Cathy Love is joined by Cate Schreck, the Founding Director and Service Excellence Coach of Light Bulb Training Solutions and Just for Schools. Cate shares her wealth of knowledge on customer service excellence, emotional intelligence, and how Allied Health businesses can create meaningful team engagement to elevate their operations. 

A great quote by Cate, “Excellent customer service is not treating people how you want to be treated, it’s treating people how they want to be treated.” 

Topics covered on emotional intelligence, customer service blueprint and frontline customer service: 

• Cate Schreck’s Journey: Cate reflects on the evolution of Light Bulb Training Solutions and her passion for frontline customer service, emotional intelligence, and team cohesion. 
• Emotional Intelligence in Action: Cate explores the importance of emotional intelligence (EQ) versus intellectual intelligence (IQ) in the workplace, highlighting its impact on team dynamics, customer interactions, and overall workplace culture. 
• Specialised Training for Schools: Cate shares her tailored approach to equipping non-teaching staff in schools with essential customer service and emotional intelligence skills through her business, Just for Schools. 
• The Customer Service Blueprint: Cate’s book, The A to Z of Service Excellence, offers actionable strategies for frontline teams and has become a trusted resource across industries. 

 Resources Mentioned  

• EQ – Daniel Goleman’s Book https://www.danielgoleman.info/ 
• Cate’s Book – The A-Z of Service Excellence  
• LTS Free Resource – The WIN Activity 
• LTS Free Resource – Service Excellence Conversations  

P.S. Need a little extra support on your business journey? Whether you’re navigating challenges or looking to reach new goals, we’re here to support your growth.  

Book a complimentary Power Call with us, and let’s talk about how we can help you achieve your vision for your Allied Health business.  

Connect with Nacre Consulting: 

• Let’s connect on Instagram 
• Follow us on Facebook 
• Let’s connect on LinkedIn 
• Join our Facebook Group online community   

More about The Allied Health Business Brilliance Podcast: 

The Allied Health Business Brilliance podcast (previously known as Private Practice Made Perfect) powered by Nacre Consulting features authentic conversations that offer real-life stories and expert perspectives for Australian Allied Health Business Owners. Cathy Love, our engaging host, gathers wisdom from Allied Health professionals and industry supporters alike.  

We dive into the real experiences of running and growing Allied Health businesses in Australia, revealing both the rewards and the inevitable challenges along the way. It’s raw, sometimes vulnerable, but always valuable. Join us and stay tuned to keep up with every inspiring story and lesson shared

In this episode, we have Marcus Jean-Francois, Systems Champion and Coach at Nacre Consulting, joins the podcast with Chantelle Robards to discuss what Allied Health Business Owners should be looking out for when it comes to Artificial Intelligence. Deep dive into the world of AI and its practical applications in Allied Health. Tools like ChatGPT and Gemini are transforming business operations like creating workflows, newsletters, and clinical programmes, saving time and enhancing precision. 

Marcus shares his expertise, covering AI’s evolving capabilities, tips for “priming” tools like ChatGPT for optimal results, and the importance of adapting to emerging technologies. This episode is packed with insights to help Allied Health professionals navigate the AI landscape confidently and effectively to streamline work and processes. 

Topics covered on Artificial Intelligence and ChatGPT:  

• What ChatGPT does and how it works. 
• How to use ChatGPT – his top tips. 
• Demystifying prompting and priming. 
• The ChatGPT regular version vs. paid version. 
• Where ChatGPT is going in the future. 
• ChatGPT examples in real-time.

P.S. Need a little extra support on your business journey? Whether you’re navigating challenges or looking to reach new goals, we’re here to support your growth.  

Book a complimentary Power Call with us, and let’s talk about how we can help you achieve your vision for your Allied Health business.  

Connect with Nacre Consulting: 

• Let’s connect on Instagram 
• Follow us on Facebook 
• Let’s connect on LinkedIn 
• Join our Facebook Group online community

More about The Allied Health Business Brilliance Podcast: 

The Allied Health Business Brilliance podcast (previously known as Private Practice Made Perfect) powered by Nacre Consulting features authentic conversations that offer real-life stories and expert perspectives for Australian Allied Health Business Owners. Cathy Love, our engaging host, gathers wisdom from Allied Health professionals and industry supporters alike.   

We dive into the real experiences of running and growing Allied Health businesses in Australia, revealing both the rewards and the inevitable challenges along the way. It’s raw, sometimes vulnerable, but always valuable. Join us and stay tuned to keep up with every inspiring story and lesson shared. 

In this special year-end episode, Cathy Love is joined by Chantelle Robards and Layland Webb for a lively and insightful conversation about 2024. Together, the trio reflects on the year’s highlights, key industry trends, recruitment successes, and the lessons learned along the way while navigating the evolving NDIS landscape. 

The trio also celebrates Nacre Consulting’s impactful programs like the Flying Start-Up Club and Quarterly Accelerator Conferences. With stories of wins, resilience, and team retreats, this episode offers a heartwarming look back at a transformative year. Without a doubt, an episode that will inspire you for 2025! 

Topics covered on celebrating wins, workforce trends, and adapting to NDIS changes: 

• Celebrating Wins: How reflecting on small and big victories fuels business and personal growth. 
• Workforce Trends: Improvements in recruitment and retention and their impact on the Allied Health sector. 
• Adapting to NDIS Changes: Deep dive into policy shifts and the importance of Allied Health Business Owners having a voice in consultations. 
• Nacre Consulting Highlights: Behind-the-scenes stories from program launches, team successes, and retreats. 
• Personal Reflections: Cathy, Chantelle, and Layland share personal milestones, adventures, and the joys of balancing work and life.   

Related Episodes 

• Episode 324: The Power of Team Retreats in Allied Health

P.S. Need a little extra support on your business journey? Whether you’re navigating challenges or looking to reach new goals, we’re here to support your growth.  

Book a complimentary Power Call with us, and let’s talk about how we can help you achieve your vision for your Allied Health business. 

Connect with Nacre Consulting: 

• Let’s connect on Instagram 
• Follow us on Facebook 
• Let’s connect on LinkedIn 
• Join our Facebook Group online community   

More about The Allied Health Business Brilliance Podcast: 

The Allied Health Business Brilliance podcast (previously known as Private Practice Made Perfect) powered by Nacre Consulting features authentic conversations that offer real-life stories and expert perspectives for Australian Allied Health Business Owners. Cathy Love, our engaging host, gathers wisdom from Allied Health professionals and industry supporters alike.  

We dive into the real experiences of running and growing Allied Health businesses in Australia, revealing both the rewards and the inevitable challenges along the way. It’s raw, sometimes vulnerable, but always valuable. Join us and stay tuned to keep up with every inspiring story and lesson shared. 

Join Cathy Love and Dr. Margaret Beattie, Health Service Manager at Super Rehab, as they dive into the intricacies of building resilient Allied Health businesses. Margaret shares her journey, the evolution of Super Rehab, and the strategies they’ve employed to foster a thriving team culture, introduce innovative services, and create sustainable growth in the Allied Health sector. 

In this episode, Dr. Margaret also sheds light on the challenges of navigating the ever-changing Allied Health landscape, including adapting to NDIS reforms, addressing workforce needs, and sustaining growth. Through candid discussion, she highlights the value of strategic planning, robust team culture, and aligning clinical excellence with business goals, providing practical takeaways for Allied Health professionals seeking to elevate their practice. Through it all, she emphasises the importance of team culture, strategic planning, and the value of aligning clinical excellence with business goals. 

Topics covered on leadership, growth, and innovation: 

• The evolution of Super Rehab and its commitment to personalised client care. 
• Building a strong team culture and fostering professional growth. 
• The role of leadership in driving innovation and adapting to industry challenges, especially with the constant NDIS reforms.   

Related Episodes 

• Episode 323: The Impact of the NDIS on Team Wellbeing 
• Episode 230: Fostering a Strong Team and Deconstructing Professional Resilience

P.S. Need a little extra support on your business journey? Whether you’re navigating challenges or looking to reach new goals, we’re here to support your growth.  

Book a complimentary Power Call with us, and let’s talk about how we can help you achieve your vision for your Allied Health business. 

Connect with Nacre Consulting: 

• Let’s connect on Instagram 
• Follow us on Facebook 
• Let’s connect on LinkedIn 
• Join our Facebook Group online community   

More about The Allied Health Business Brilliance Podcast: 

The Allied Health Business Brilliance podcast (previously known as Private Practice Made Perfect) powered by Nacre Consulting features authentic conversations that offer real-life stories and expert perspectives for Australian Allied Health Business Owners. Cathy Love, our engaging host, gathers wisdom from Allied Health professionals and industry supporters alike.  

We dive into the real experiences of running and growing Allied Health businesses in Australia, revealing both the rewards and the inevitable challenges along the way. It’s raw, sometimes vulnerable, but always valuable. Join us and stay tuned to keep up with every inspiring story and lesson shared. 

In this episode, Cathy Love reconnects with Michael Kerr, founding director of Kerr Capital, for an in-depth discussion on building sustainable value in small businesses. Together, they explore the importance of operational efficiency, financial clarity, and strategic planning to create businesses that thrive—whether owners choose to sell, scale, or step back. 

Topics covered on Allied Health Business Growth and Strategic Planning: 

• Optimising Operations for Allied Health Businesses: Practical steps to streamline day-to-day management, improve profit margins, and reduce owner dependency. 
• Understanding Valuation: What drives value in an Allied Health business, including financial performance, client mix, and operational systems. 
• Preparing for Sale or Transition: How Allied Health Business Owners can plan for potential buyers while maintaining a strong, sustainable business. 
• Responding to Acquisition Inquiries: Tips on handling buyer approaches, evaluating legitimacy, and safeguarding your business’s reputation. 
• Flexible Ownership Options in Allied Health: Exploring pathways to remain connected to your practice post-sale, such as advisory roles, partial ownership, or seasonal involvement.

 P.S. Need a little extra support on your business journey? Whether you’re navigating challenges or looking to reach new goals, we’re here to support your growth.  

Book a complimentary Power Call with us, and let’s talk about how we can help you achieve your vision for your Allied Health business.  

Connect with Nacre Consulting: 

• Let’s connect on Instagram 
• Follow us on Facebook 
• Let’s connect on LinkedIn 
• Join our Facebook Group online community   

More about The Allied Health Business Brilliance Podcast: 

The Allied Health Business Brilliance podcast (previously known as Private Practice Made Perfect) powered by Nacre Consulting features authentic conversations that offer real-life stories and expert perspectives for Australian Allied Health Business Owners. Cathy Love, our engaging host, gathers wisdom from Allied Health professionals and industry supporters alike.  

We dive into the real experiences of running and growing Allied Health businesses in Australia, revealing both the rewards and the inevitable challenges along the way. It’s raw, sometimes vulnerable, but always valuable. Join us and stay tuned to keep up with every inspiring story and lesson shared. 

In this episode, Cathy Love is joined by Mary-Anne Xenitelis, the trailblazing founder of the Paediatric Physiotherapy Center and Moore Intensive Therapy Studio. Mary-Anne shares her journey from the early days of becoming a pioneering force in paediatric care in Melbourne, Australia. This candid conversation unpacks the evolution of Allied Health businesses, the challenges of adapting to shifting funding landscapes like the NDIS, and the power of community-driven care. 

Join us for this engaging episode as Mary-Anne shares her wisdom, resilience, and passion for advancing Allied Health care while staying true to her purpose of empowering her team and improving client outcomes. 

Topics covered on Trailblazing Paediatric Care, Business Evolution, Innovation in Allied Health, Navigating NDIS Funding Uncertainties, and Vision for the Future. 

• Trailblazing Paediatric Care: Reminiscing on the journey of being a pioneer in the field of paediatric care in Melbourne. The importance of adapting to funding and policy changes, including the NDIS reforms. 
• Business Evolution: Behind-the-scenes strategies for team management and fostering a culture of staff ownership and innovation. The importance of balancing clinician and management roles effectively. 
• Innovation in Allied Health: Mary-Anne shares about meeting community needs by creating a separate Allied Health business – Moore Intensive Therapy Studio. This supports a stronger community by having social meet-ups. 
• Navigating NDIS Funding Uncertainties: Wise advice for aspiring Allied Health Business Owners, including the value of starting small and gaining diverse experience while navigating the changes of NDIS while maintaining service quality. 
• Vision for the Future as an Allied Health Business Owner: Mary-Anne’s aspirations to support Indigenous communities with access to essential equipment and therapy. 

P.S. Need a little extra support on your business journey? Whether you’re navigating challenges or looking to reach new goals, we’re here to support your growth.  

Book a complimentary Power Call with us, and let’s talk about how we can help you achieve your vision for your Allied Health business. 

Connect with Nacre Consulting: 

• Let’s connect on Instagram 
• Follow us on Facebook 
• Let’s connect on LinkedIn 
• Join our Facebook Group online community   

More about The Allied Health Business Brilliance Podcast: 

The Allied Health Business Brilliance podcast (previously known as Private Practice Made Perfect) powered by Nacre Consulting features authentic conversations that offer real-life stories and expert perspectives for Australian Allied Health Business Owners. Cathy Love, our engaging host, gathers wisdom from Allied Health professionals and industry supporters alike.  

We dive into the real experiences of running and growing Allied Health businesses in Australia, revealing both the rewards and the inevitable challenges along the way. It’s raw, sometimes vulnerable, but always valuable. Join us and stay tuned to keep up with every inspiring story and lesson shared. 

Join Cathy Love and Chantelle Robards as they deep dive into recent shifts in the NDIS landscape that impact Allied Health businesses. In this episode, they share an honest, practical look at the current state of foundational supports, registration updates, and the implications for business owners, support coordinators, and clients alike. 

From advice on audit cycles to navigating the worker screening process, this episode offers insights for businesses navigating the complexities of registration and foundational supports. Tune in to understand how these changes could impact your Allied Health practice and what steps you can take to prep for the coming months. 

Topics covered on NDIS registration updates, foundational supports, impact of reassessments, and support for Allied Health Businesses: 

• NDIS Registration Updates: Discussion on audit cycles, the importance of maintaining registration, and tips for navigating the worker screening processes. 
• Foundational Supports: Unpacking the upcoming changes in foundational supports, including what these mean for early childhood, mental health, and broader disability supports. 
• Impact of Reassessments: Exploration on the recent increase in NDIS participant reassessments, the challenges for Allied Health professionals, and the potential consequences for families and caregivers. 
• Support for Allied Health Businesses: Cathy and Chantelle highlight strategies for businesses preparing for foundational support changes and offer encouragement for navigating uncertainty. 

Resources Mentioned 

• NDIS Worker Screening Information 
• NDIS Orientation Module 

P.S. Need a little extra support on your business journey? Whether you’re navigating challenges or looking to reach new goals, we’re here to support your growth.  

Book a complimentary Power Call with us, and let’s talk about how we can help you achieve your vision for your Allied Health business. 

Connect with Nacre Consulting: 

• Let’s connect on Instagram 
• Follow us on Facebook 
• Let’s connect on LinkedIn 
• Join our Facebook Group online community 

More about The Allied Health Business Brilliance Podcast: 

The Allied Health Business Brilliance podcast (previously known as Private Practice Made Perfect) powered by Nacre Consulting features authentic conversations that offer real-life stories and expert perspectives for Australian Allied Health Business Owners. Cathy Love, our engaging host, gathers wisdom from Allied Health professionals and industry supporters alike.  

We dive into the real experiences of running and growing Allied Health businesses in Australia, revealing both the rewards and the inevitable challenges along the way. It’s raw, sometimes vulnerable, but always valuable. Join us and stay tuned to keep up with every inspiring story and lesson shared. 

In this episode, Cathy Love chats with Susan Marden, the Director of OneOnOne Children’s Therapy. They discuss the challenges and growth strategies for Allied Health businesses, particularly in the complex landscape of NDIS. They dive into the Early Start Denver Model (ESDM) for autism intervention, the importance of team training, and the impact of changing government policies on clinic operations. 

Topics covered in this episode: 

• Expanding and managing Allied Health clinics 
• Early Start Denver Model (ESDM) and autism intervention best practices 
• Navigating the challenges of the NDIS and maintaining clinic stability 

P.S. Need a little extra support on your business journey? Whether you’re navigating challenges or looking to reach new goals, we’re here to support your growth.  

Book a complimentary Power Call with us, and let’s talk about how we can guide you through practical business strategies.  

Keen to shift from panic to profit this summer? Read more about the upcoming Masterclass. 

Connect with Nacre Consulting: 

• Let’s connect on Instagram 
• Follow us on Facebook 
• Let’s connect on LinkedIn 
• Join our Facebook Group online community 

More about The Allied Health Business Brilliance Podcast: 

The Allied Health Business Brilliance podcast (previously known as Private Practice Made Perfect) powered by Nacre Consulting features authentic conversations that offer real-life stories and expert perspectives for Australian Allied Health Business Owners. Cathy Love, our engaging host, gathers wisdom from Allied Health professionals and industry supporters alike.  

We dive into the real experiences of running and growing Allied Health businesses in Australia, revealing both the rewards and the inevitable challenges along the way. It’s raw, sometimes vulnerable, but always valuable. Join us and stay tuned to keep up with every inspiring story and lesson shared. 

In this solo episode, Cathy introduces the upcoming Financial Future-Proofing for Allied Health Masterclass. Cathy outlines the practical steps business owners can take to build a solid financial foundation, from mastering budgeting basics to diversifying revenue streams.

Listen in to gain insights into enhancing profit margins and mitigating risk management issues. Cathy emphasises the importance of data-driven decisions and self-care, providing a roadmap for long-term success in Allied Health.

Topics covered in this episode include:

• Key themes of the Financial Future-Proofing for Allied Health Masterclass.
• Strategies for understanding and diversifying revenue streams.
• Practical tips for establishing budgeting basics and managing costs effectively.
• Techniques for improving profit margins and controlling operational costs.
• Developing a strong risk management approach to safeguard business health.
• The importance of self-care and financial resilience for business owners.

P.S. Need a little extra support on your business journey? Whether you’re navigating challenges or looking to reach new goals, we’re here to support your growth.  

Book a complimentary Power Call with us, and let’s talk about how we can help you achieve your vision for your Allied Health business. 

Read more about the upcoming Masterclass. 

Connect with Nacre Consulting: 

• Let’s connect on Instagram 
• Follow us on Facebook 
• Let’s connect on LinkedIn 
• Join our Facebook Group online community 

More about The Allied Health Business Brilliance Podcast: 

The Allied Health Business Brilliance podcast powered by Nacre Consulting (previously known as Private Practice Made Perfect) is a much-loved conversation for those wanting to hear real life Australian Allied Health business stories, adventures and the occasional confession. The outstanding guest list includes Allied Health Business Owners and wonderful small business supporters such as accountants, marketers, bookkeepers, IT wizards, virtual assistants, lawyers and more. 

As you know, it takes a village to run a business. Cathy Love, our anchor for this podcast gathers the tribe, captures the collective wisdom and conveniently delivers it to your earbuds. 

All episodes are chatty, honest and practical… It gets real, it gets vulnerable. And that’s why we love doing what we do.