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In this episode of The Wilmac Wire, Emily Miller sits down with Wilmac Technologies' President and CEO, Steve McDonnell, for a conversation on industry trends and Wilmac's busy October schedule. They dive into important topics around AI, workforce management, and what's happening at Wilmac.

What You'll Learn:

• AI and Data Privacy (1:03): What the latest lawsuits mean for the contact center space and the future of AI.
• Workforce Management (WFM) (5:08): Why more organizations are turning to advanced WFM solutions and how the public safety sector can benefit.
• Omnichannel Contact Centers (12:04): Why offering multiple ways to connect with your customers is key to staying ahead.
• Leadership Change at NICE (17:02): What a new CEO means for Wilmac's partnership and future growth.
• Wilmac's October Events (24:01): A sneak peek into Wilmac's exciting October lineup, including webinars on WFM and compliance, as well as a live event focused on digital health in contact centers.

Tune in to stay informed on the latest industry insights and see what's coming next at Wilmac!

Steve McDonnell on LinkedIn: https://www.linkedin.com/in/stephen-mcdonnell-8659042b/
Emily Miller on LinkedIn: https://www.linkedin.com/in/emily-miller-666b66152/

The Wilmac Wire on our website: https://wilmactech.com/the-wilmac-wire-data-management-cx-ccaas-saas-technology-podcast/

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What makes our service team such an instrumental part of Wilmac Technologies?

This week on the Wilmac Wire, Director of Service Ops Christina Cavaleri discusses her career path from sales to engineering, and now leading the service operations team. She shares leadership tips and discusses how service teams play a key role in business success, as well as the impact of AI on the industry.

Customer experience, leadership, and the evolution of technology - this episode is a must-listen!

Christina Cavaleri on LinkedIn: https://www.linkedin.com/in/christina-cavaleri/
Emily Miller on LinkedIn: https://www.linkedin.com/in/emily-miller-666b66152/

The Wilmac Wire on our website: https://wilmactech.com/the-wilmac-wire-data-management-cx-ccaas-saas-technology-podcast/

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In the latest episode of The Wilmac Wire, Chris Ward and Charlie Snedden dive deep into the world of Workforce Management. They discuss their extensive experience in the industry, the evolution of WFM across different sectors, and the role of artificial intelligence in shaping its future. From managing emergency services to tackling complex scheduling challenges, Chris and Charlie provide valuable insights for anyone looking to enhance their WFM strategies.

Chris Ward on LinkedIn: https://www.linkedin.com/in/chris-ward-65710413/
Charlie Snedden on LinkedIn: https://www.linkedin.com/in/charliesnedden/

The Wilmac Wire on our website: https://wilmactech.com/the-wilmac-wire-data-management-cx-ccaas-saas-technology-podcast/

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In this episode, Jess Shea and Jim Giblin take you behind the scenes of the Wilmac & Five9 ISV Partnership, a groundbreaking collaboration that’s reshaping the future of contact centers. They discuss how the integration of advanced cloud solutions and AI-driven technology is enhancing customer experience and operational efficiency across industries. Jess and Jim provide valuable insights into the strategic goals of this partnership, highlighting how it empowers businesses to deliver exceptional service while staying ahead in a rapidly evolving tech landscape. Whether you're in the tech industry, a business leader, or just curious about the latest in customer experience innovation, this conversation offers a wealth of knowledge and inspiration. Don’t miss out on learning how Wilmac and Five9 are together setting new benchmarks for excellence in the world of customer support.

Jessica Shea on LinkedIn: https://www.linkedin.com/in/jessica-shea-84895a31/
James Giblin on LinkedIn: https://www.linkedin.com/in/james-giblin-582ba93/

The Wilmac Wire on our website: https://wilmactech.com/the-wilmac-wire-data-management-cx-ccaas-saas-technology-podcast/

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In this episode of The Wilmac Wire, we sit down with Joe Brienzi, the financial controller at Wilmac Technologies. Joe talks about his diverse role in financial reporting, compliance, and cash management. He shares his career journey, the importance of accurate financial controls, and how his team proactively engages with customers. Joe also highlights Wilmac's collaborative culture and his excitement about the company's future growth.

Joe Brienzi on LinkedIn: https://www.linkedin.com/in/joe-brienzi-mba-cpa-81585b1b/
Thomas Clark on LinkedIn: https://www.linkedin.com/in/thomas-clark-839864ab/

The Wilmac Wire on our website: https://wilmactech.com/the-wilmac-wire-data-management-cx-ccaas-saas-technology-podcast/

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Join Emily Miller, the Director of Marketing at Wilmac Technologies, and Thomas Clark, Sales Rep, and CCaaS specialist, as they discuss the latest news in customer experience and data management technology. In Episode 12 of The Wilmac Wire, they cover a major global cyber outage, the impact of AI in contact centers, and exciting updates about Wilmac's solution, Continuity Replay. Don't miss their insights on industry trends and the future of CX and CCaaS technologies!

Emily Miller on LinkedIn: https://www.linkedin.com/in/emily-miller-666b66152/
Thomas Clark on LinkedIn: https://www.linkedin.com/in/thomas-clark-839864ab/

The Wilmac Wire on our website: https://wilmactech.com/the-wilmac-wire-data-management-cx-ccaas-saas-technology-podcast/

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Join Wilmac's Marketing Director, Emily Miller, as she interviews Bob Duffy, President & CEO of the Greater Rochester Chamber of Commerce. In the second half of this exclusive interview, Bob shares valuable insights about the importance of caring in organizational success, the Chamber's support for regional tech companies, and Rochester's rich history of innovation. You'll also enjoy a fun story about their college basketball days and learn how Wilmac fits into Rochester's dynamic ecosystem. Don't miss this engaging and informative episode!

Emily Miller on LinkedIn: https://www.linkedin.com/in/emily-miller-666b66152/
Bob Duffy on LinkedIn: https://www.linkedin.com/in/robert-duffy-296a6a231/

The Wilmac Wire on our website: https://wilmactech.com/the-wilmac-wire-data-management-cx-ccaas-saas-technology-podcast/

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Join Wilmac's Marketing Director, Emily Miller, as she interviews Bob Duffy, President & CEO of the Greater Rochester Chamber of Commerce. In the first half of this exclusive interview, discover Bob's journey at the Chamber, how he secured his role, and the Chamber's mission of fostering connections and advocacy.

Learn how Wilmac Technologies integrates with the Chamber's efforts to make a meaningful impact in the community. 

Don't miss out!

Emily Miller on LinkedIn: https://www.linkedin.com/in/emily-miller-666b66152/
Bob Duffy on LinkedIn: https://www.linkedin.com/in/robert-duffy-296a6a231/

The Wilmac Wire on our website: https://wilmactech.com/the-wilmac-wire-data-management-cx-ccaas-saas-technology-podcast/

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This week on the Wilmac Wire, we hear from Emily Miller as she shares a recent interview with Wilmac's President & CEO Stephen McDonnell that was a part of Rochester news station 13WHAM's Geared for Growth segment.

From there, she dives into what Wilmac does as a software company and how Wilmac has evolved to get into the business we're in today.

As an uncut episode, you'll get an authentic view into what Wilmac does - because it can be confusing to understand - and what Wilmac is focusing its growth on.

Emily Miller on LinkedIn: https://www.linkedin.com/in/emily-miller-666b66152/
Steve McDonnell on LinkedIn: https://www.linkedin.com/in/stephen-mcdonnell-8659042b/

The Wilmac Wire on our website: https://wilmactech.com/the-wilmac-wire-data-management-cx-ccaas-saas-technology-podcast/

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Join Charlie Snedden and Bob Pease as they delve into the exciting launch of Continuity Replay Cloud.

Learn about the seamless transition from on-premise to cloud, the importance of availability, reliability, and security, and the benefits of using serverless technology for improved performance and scalability.

Discover how feature parity, API-first approach, and global compliance make Continuity Replay Cloud a robust solution for various industries.

Charlie Snedden on LinkedIn: https://www.linkedin.com/in/charliesnedden/
Bob Pease on LinkedIn: https://www.linkedin.com/in/bobpease/

The Wilmac Wire on our website: https://wilmactech.com/the-wilmac-wire-data-management-cx-ccaas-saas-technology-podcast/