Joseph Michelli is an internationally sought-after speaker, author, and organizational consultant who transfers his knowledge of exceptional business practices in ways that develop joyful and productive workplaces with a focus on the total customer experience. He has authored several best-selling books and his insights encourage leaders and front line workers to grow and invest passionately in all aspects of their lives. He joins us here to speak about one of his books “The Zappos Experience”, where we learn about the rich and unorthodox service culture at Zappos, a company known primarily for selling shoes in playful and engaging ways.

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