Today, we're diving a little bit into the Quality Assurance realm. We go into the continuous improvement process, what goes into preventative action and the biases of ignoring objective evidence because they may not exactly align with your current beliefs or agenda. This theory of knowledge was coined and best made famous by W. Edwards Deming, an engineer and statistician, who is responsible for most of the quality assurance concepts we practice today.

Want to read the article we used on this episode? Visit: https://deming.org/theory-of-knowledge/

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