Welcome to a special in-person episode of The Outlier Podcast! Host Anurag Mukherjee sits down with Jason, Chief Infrastructure and Experience Officer at SECU of Maryland, for a deep dive into what truly sets credit unions apart.Jason shares his unique journey, from practicing law to starting a winery, and ultimately finding his passion in the credit union movement. Discover his personal and professional "why" – a commitment to "people helping people" that goes far beyond traditional banking. He recounts a powerful story demonstrating the emotional impact credit unions have on members' lives, highlighting the core difference from profit-driven institutions.This episode explores why experience is the cornerstone of a thriving credit union. Jason explains how SECU focuses on a world-class experience, not just for members, but for employees too. Learn about their strategies for fostering high employee engagement, career development, and a culture where staff are empowered to deliver exceptional service.We also dive into the crucial role of omnichannel experience in today's digital world. Jason discusses how SECU is ensuring seamless and consistent interactions across all channels – from branches and mobile apps to call centers and websites. He reveals how technology, data, and innovative fintech partnerships are being leveraged to create a truly personalized member journey.Looking ahead to 2025, Jason shares his optimistic outlook for SECU and the credit union ecosystem, despite economic uncertainties. He details SECU's significant investments in infrastructure and new fintech solutions like Chimney and SavvyMoney, all designed to further enhance member value and convenience.This conversation is a must-listen for anyone interested in the future of financial services, the power of community-focused institutions, and the undeniable impact of putting people first.Key Takeaways:The personal and professional motivations behind joining the credit union movement.Why "people helping people" is the defining principle of credit unions.The critical importance of both member and employee experience in differentiation.Strategies for building a high-engagement employee culture.How credit unions are optimizing omnichannel experiences with data and fintech.An optimistic look at the future of credit unions and SECU's innovative plans for 2025.Guests:Jason: Chief Infrastructure and Experience Officer, SECU of MarylandHost:Anurag Mukherjee: Founder and Host, The Outlier Podcast#CreditUnion #FinancialServices #MemberExperience #EmployeeExperience #Fintech #Omnichannel #SECU #TheOutlierPodcast #Banking #CommunityBanking #Innovation #Leadership

🚀 Tired of outdated banking? Join us on The Outlier Podcast as we sit down with Pankaj Jain, the visionary CEO & Founder of Algebrik AI! Discover how this serial entrepreneur, with a lifelong passion for innovation, is leading the charge to transform the lending ecosystem for credit unions.Pankaj shares his incredible journey, from his first entrepreneurial venture at age seven to building multi-billion dollar businesses. Learn what truly drives him beyond financial success: the "high of creating something new and which can actually help people."In this candid conversation, Pankaj reveals the critical missing piece in today's lending puzzle and how Algebrik AI's cloud-native, AI-powered Loan Origination System (LOS) is empowering credit unions to compete with fintechs and big banks. Understand why the "people helping people" mission of credit unions resonated so deeply with him, inspiring a pivot that's democratizing cutting-edge technology for community financial institutions.Key takeaways from this episode:The Problem with Legacy LOS: Why the lending landscape hasn't truly evolved in over two decades.AI-Powered Transformation: How Algebrik AI is reducing acquisition costs and friction for borrowers.The Power of Purpose: What motivates a serial entrepreneur to tackle massive industry challenges.Beyond Profit: Discovering the "people helping people" ethos of the credit union movement.Inspiring the Next Generation: How personal dreams fuel impactful innovation.Whether you're in finance, tech, or just curious about the future of entrepreneurship, this episode is packed with insights and inspiration. Don't miss Pankaj Jain's powerful story and Algebrik AI's mission to create a win-win for credit unions, their members, and the communities they serve!#AlgebrikAI #PankajJain #CreditUnions #LendingTech #FinTech #AIinFinance #LoanOriginationSystem #Entrepreneurship #CloudNative #DigitalTransformation #Innovation #CommunityBanking #TheOutlierPodcast #SerialEntrepreneur #TechInnovation #FutureofBanking

𝗙𝗿𝗼𝗺 𝗢𝗽𝗲𝗻 𝗦𝗼𝘂𝗿𝗰𝗲 𝘁𝗼 𝗘𝗻𝘁𝗲𝗿𝗽𝗿𝗶𝘀𝗲 𝗔𝗜 – 𝗔 𝗰𝗼𝗻𝘃𝗲𝗿𝘀𝗮𝘁𝗶𝗼𝗻 𝘄𝗶𝘁𝗵  @GitHub  ’𝘀 𝗖𝗢𝗢, Kyle DaigleBryan and Anurag had the privilege of hosting Kyle on TheOutlier Podcast a and what a powerful conversation it was.We talked about:• The intersection of developer experience and business growth• Leading at the scale of a global developer platform• Future of Applied AI• His personal journey from to executive leadershipKyle brings clarity, humility, and deep insight - making this a must-listen for anyone building in tech, scaling platforms, or shaping the future!Think like an Outlier.#copilot #aiagents #futureoftech #DevOps #techtrends #machinelearning #productivity #github

Exciting Guest on The Outlier Podcast!

We are thrilled to be interviewing Chris Turnley, EVP of Member Experience at @ufcutx – a tech visionary, startup founder, and credit union leader.

A leader with decades in strategy, tech, operations, and service, now driving growth, experience, and innovation at UFCU.

Looking forward to an insightful conversation on future of credit unions!

#creditunions #leadership #texas #austin #Memberexperience #visionary #purposedrivenleadership #fintech #marketingstrategy

We had the opportunity to sit down with Chris Parker, President & CEO of  @lighthouse_cu  on TheOutlier Podcast - and what a conversation it was!Chris shared his leadership journey, his belief in the power of community-driven banking, and how Lighthouse is navigating transformation while staying deeply rooted in its mission. From fostering a strong internal culture to embracing innovation with purpose, his perspective was both grounded and inspiring.If you're curious about what it takes to lead a credit union with clarity, heart, and forward momentum- this episode is for you.Thank you, Chris, for sharing your story and vision.#creditunions #newhampshire #leadership #financialfreedom #podcast #empathy #purposedrivenleadership #impact

Bryan Clagett and Anurag Mukherjee had an incredible opportunity to sit down with Jill Castilla, CEO of  @CitizensBankEdmond  and  @RogerBank  Join us as Jill delves into her transformative journey. From her initial steps to becoming a pivotal leader, she shares key insights into driving innovation while staying true to community banking roots.Her story is a testament to resilience and vision in the financial industry. She dives into the challenges she faced, the breakthroughs she achieved, and her commitment to community-focused banking.#CommunityBanking #Visionary #leadershiprole #transformationalleadership #BankingCEO#OklahomaBanking

We had the pleasure of sitting down with Bryan Clagett, and a fintech guru on TheOutlier Podcast.

We dove deep into the evolving landscape of financial services, the intersection of fintech and traditional banking, and the power of data-driven decision-making.

Tune in to hear Bryan’s take on what’s next in fintech and how institutions can stay ahead of the curve.

#fintech #banking #visionary #creditunions

I’m thrilled to announce that Theodora Lau, Founder -  @unconventionalventures  , author, and thought leader, is joining us on TheOutlier Podcast!Theo’s insights into the intersection of finance, technology, and innovation have reshaped the way we think about the future of financial services.She has been honored as one of the Top 20 Most Powerful Women in Fintech by American Banker.If you’re passionate about fintech, leadership, or innovation, this is an episode you won’t want to miss!

#books #author #podcast #fintech #innovation #ai

Excited to welcome Andrew Mattingly, Chief Operating Officer of @forumcreditunion to TheOutlier Podcast

With an illustrious career spanning 𝗺𝗼𝗿𝗲 𝘁𝗵𝗮𝗻 𝘁𝗵𝗿𝗲𝗲 𝗱𝗲𝗰𝗮𝗱𝗲𝘀 in the credit union ecosystem, Andy's depth of experience and leadership is nothing short of inspiring.

In this episode, we dive into Andy’s forward-thinking vision to propel Forum to the next level by 𝗘𝗺𝗯𝗿𝗮𝗰𝗶𝗻𝗴 𝗱𝗮𝘁𝗮 𝗱𝗿𝗶𝘃𝗲𝗻 𝗱𝗲𝗰𝗶𝘀𝗶𝗼𝗻𝗶𝗻𝗴.

From leading analytics and product innovation to driving operational excellence, he is playing a pivotal role in shaping Forum as the financial institution of choice.

It was an honor to learn from Andy’s insights on how credit unions can leverage data to deliver real value to their members while staying ahead in a rapidly evolving financial landscape.

Stay tuned for an enlightening conversation packed with valuable takeaways!

#creditunions #datadrivendecisionmaking #indiana #leadership

Thrilled to welcome Jay Tkachuk, EVP & Chief Digital Officer at Golden 1 Credit Union  , to TheOutlier Podcast! Jay is a visionary leader driving or facilitating transformation through digital innovation, AI/ML, and member-first experiences at one of the top credit unions in the country. His journey - from moving to the U.S. decades ago to becoming a C-suite leader is nothing short of inspiring.His passion for leadership, critical thinking, and giving back to the community shines throughout this conversation. 🎙️Here’s a glimpse of what we discussed:1️⃣ 𝗟𝗲𝗮𝗱𝗲𝗿𝘀𝗵𝗶𝗽 & 𝗜𝗻𝗻𝗼𝘃𝗮𝘁𝗶𝗼𝗻: Jay’s incredible journey from moving to the U.S. to becoming a C-suite leader, and his passion for driving member-centric digital transformation2️⃣ 𝗔𝗜 & 𝗗𝗮𝘁𝗮 𝗔𝗻𝗮𝗹𝘆𝘁𝗶𝗰𝘀: How Golden 1 is using cutting-edge AI/ML and NLP technologies to enhance decision-making and deliver seamless member experiences3️⃣ 𝗙𝘂𝘁𝘂𝗿𝗲 𝗼𝗳 𝗙𝗶𝗻𝗮𝗻𝗰𝗲: Jay’s vision of AI-powered personal financial planners and the challenges of scaling innovation in the credit union space#creditunions #leadership #golden1 #ai