“There is no shortage of talent,” says Sunny Kaila. “There is a shortage of right talent.”

In this episode of the Telecom Reseller podcast, Doug Green is joined by Kaila, the founder and CEO of IT By Design, a master MSP that provides 24/7 NOC services for MSPs set on growing and scaling with profitability. Their conversation dives deep into the biggest barrier preventing MSPs’ growth: talent. Green and Kaila discuss the challenges surrounding the talent landscape post-COVID, why companies struggle to hire and retain the best talent, how leaders can find talent that aligns with their business’ needs, the mindset necessary to build a strong talent pipeline and company culture, overcoming critical hiring mistakes, Kaila’s five key pillars for building an effective talent operating system, and Kaila’s favorite piece of advice for enterprise leaders about talent.

About IT By Design     

IT By Design specializes in custom business solutions for managed services providers. With 20 years in the industry, ITBD leverages its expertise and commitment to further its clients’ success and create partnerships that take the MSP’s business to the next level. IT By Design’s team of highly trained technical talent can support any MSP at a moment’s notice. The company continues to refine an all-in-one software solution that helps MSPs manage staff, keep objectives on target, and establish a strong and happy company culture.      

 Kaila’s book, “Talentpreneurship: How to Build a Healthy Business, Transform the People Around You, and Live the Life of Your Dreams,”  is available on Amazon.

You can sign up for Build IT LIVE 2023 in Orlando, from Sep. 18-20, here.

You can learn more about IT By Design at itbd.net.

 

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