Ken Rapp, CEO of Bluestream Corporation, discusses post-purchase retention strategies for direct-to-consumer (D2C) products and subscription businesses. Bluestream focuses on improving customer experience from product delivery to usage, aiming to reduce churn rates and increase repeat sales. Their approach involves automated messaging through various channels like text, email, and internet messaging, targeting the first 30 days of product ownership for activation and the next 60 days for engagement. Rapp shares success stories, including a 93% retention rate and a 30% improvement in repeat sales. Bluestream's pricing model aligns with client success, offering packages starting at $199/month.

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Guest Name & Title: Ken Rapp: CEO

Company: Blustream Corporation

Phone: (508) 525-0011

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Brad White and Hanna Bauer discuss leadership and systems misalignment. Hannah emphasizes the importance of ethical leadership, aligning actions with mission and values, and adapting to changes while maintaining core services. She highlights the need for psychological safety and ownership in organizations, using the BELIEVE method (Belief, Engage, Act, Transform) to address limiting beliefs. They also explore the impact of AI on leadership, stressing the importance of human-centric AI and maintaining human creativity and decision-making. Hanna offers a complimentary alignment assessment on her website, heartnomics.com, to help leaders and organizations assess their alignment and improve performance.

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Guest Name & Title: Hanna Bauer: Owner

Company: HEARTnomics

Phone: (678) 978-2356

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Danny Bobrow, founder of the Persuasion Blueprint, discussed why pressure doesn't persuade in sales. He emphasized the importance of caring, connection, and collaboration in persuasive communication. Bobrow shared his journey from window washing to dentistry marketing, highlighting the need to establish rapport quickly and convey empathy. He introduced the 3Cs: caring to build trust, connection to demonstrate understanding, and collaboration to involve the client in the process. Bobrow also stressed the significance of translating attributes into benefits and the value of silence in sales, advising salespeople to listen actively and use real-life stories to connect with clients.

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Guest Name & Title: Danny Bobrow:Founder

Company: The Persuasion Blueprint

Phone: (224) 512-4171

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Azgari Lipshy, founder of Asghari.com, discusses how to start a cash-flow positive business with a launch partner. She emphasizes the importance of having a seasoned team to strategically launch a business, citing a 90% failure rate for solo entrepreneurs. Azgari shares her experience, having started businesses at 16 and now helping first-time founders. She highlights the need for a viable business model, proper funding, and market research. Azgari approach includes securing loans, selecting profitable business models, and managing operations for the first year. She also offers digital courses and coaching programs, stressing the importance of avoiding burnout and leveraging expertise for success.

Sandra Asher from HRCC Services discusses the importance of HR compliance for small businesses. She emphasizes the need for up-to-date job descriptions, consistent hiring practices, and compliant employee handbooks. Asher highlights the significance of the PUMP Act, Pregnancy Workers Fairness Act, and the Fair Labor Standards Act. She advises on the use of E-Verify for employment verification and the importance of clear communication in job listings. Asher also stresses the necessity of regular reviews of HR documents and the potential risks of non-compliance. She offers her services for internal audits to help businesses stay legally protected.

Stacey Bullman, founder of I'm Not Mad At You, discussed strategies for business success on the podcast "There's a Solution for That." She emphasized the importance of focusing on numbers, particularly inputs and outputs, to avoid business failure. Bullman highlighted the need for standard operating procedures (SOPs) and performance reviews tied to these SOPs. She also stressed the value of vulnerability and seeking external help, such as coaches or consultants, to improve business practices. Bullman's company provides business consulting, CEO soundboarding, and process implementation, aiming to help businesses become more efficient and profitable.

Danielle Price discusses the inefficiencies of paper timesheets and the ROI of time tracking solutions, emphasizing the 3-4% payroll savings achieved by automation. She highlights the consolidation in the time tracking market from 500 to 250 companies. Danielle's company, Emplomint, specializes in QuickBooks Time implementation, offering a 90-day success coaching service with a monthly fee thereafter. They have successfully implemented for 125 customers, saving one company $256,000 annually. Danielle also mentions the importance of employee adoption and the various industries they serve, including construction, healthcare, and legal.

The discussion focused on mental health challenges in the workplace, featuring Madeline Stiers, Chief Clinical Officer at the Hope and Healing Center Institute. The center, a faith-based mental health nonprofit, offers free therapy, case management, and support groups, serving over 62% of clients who couldn't afford traditional care. They also provide training programs like the Champions Training and Mental Health Coach Training to equip workplaces with resources to support employees. The Hope Line (832-831-7337) offers free peer support from 5-8 PM daily. The conversation emphasized the importance of addressing mental health issues in the workplace and providing accessible resources and support.

Panda Ludwig, CEO of Increase Expert, discusses the importance of accountability in business, emphasizing that it is often misunderstood and feared. Ludwig argues that accountability is essential for profitability, retaining top talent, and loving one's company. She suggests that clarity in roles and expectations is crucial for accountability. Ludwig also highlights the significance of budgets and metrics in tracking performance and maintaining financial health. She shares insights on managing remote teams effectively, stressing the need for clear communication, trust, and the use of technology to monitor productivity. Ludwig encourages leaders to embrace accountability to foster a productive and transparent work environment.

Matthew Stafford, founder of Build Grow Scale, discussed strategies for maximizing website conversions. He emphasized the importance of data-driven optimization, highlighting that most sites convert at 2-3%, which he views as inadequate. Stafford advocates for simplifying websites, reducing options, and ensuring clear calls to action. He recommends using platforms like Shopify for their ease of use and high conversion rates. Stafford also suggested using AB testing to refine user experiences and collecting feedback from customers to identify and address friction points. He shared that reducing form fields and providing clear reasons for information requests can significantly improve conversion rates.