Nuffsaid's CPO, Nick Paranomos, explains why and how Customer Success can work with Product to create a feature request process that's better for both teams: CS ensures customer requests are handled in the right order, and Product makes more informed prioritization decisions.

A good relationship coverage strategy has three parts: define the roles CSMs need to build in account, measure relationship "strength" with each role, and set relationship coverage expectations with the team. Here's Chris Hicken on how to do all three.

Emilia D'Anzica, Founder of GrowthMolecules and former CCO at Copper, identifies the most common causes of friction between Sales and Customer Success and how to navigate them.

Alex Bakula Davis, VP of Customer Success at Extracker, explains how Customer Success teams can apply the "Challenger" concept to help customers achieve their desired outcomes. "Sometimes a customer’s habits are the biggest hurdle to their success. This is why 'challenging' your customers can have a positive impact on retention and growth."

Megan Bowen, CCO at Refine Labs, explains three ways Customer Success leaders can make sure Product and Marketing teams are getting the customer insights they need.