Why is it that a QBR with one CSM can be wildly more engaging than the next? In the words of Jo Massie, VP of CS at Slido, it comes down to the fundamentals. Here's her advice on how to spark engagement and curiosity in CS meetings.

Customer Success leaders often cite "finance" as one of their biggest areas of weakness. That's why, for this week's episode, we're breaking our usual 5-minute format and sharing a full discussion with four finance leaders on how they think their peers in Customer Success should approach budgeting and planning conversations.

In episode 3 of 3 with Alex Farmer, Alex breaks down his approach to building out a customer advocacy program into five steps.

In episode 2 of 3 with Alex Farmer, shares his advice on why the CMO <> CCO relationship is so critical, and the steps Customer Success leaders can take to foster a stronger relationship.

Alex Farmer, VP of CS at Cognite AS, offers a list of examples of customer insights that other departments need but don’t have without the help of the CS leader.

In episode 3 of 3 with Boaz Maor (CCO at Talech), Boaz offers his thinking around how Customer Success leaders should approach designing CSM compensation plans.

In episode 2 of 3 with Boaz Maor (CCO at Talech), Boaz explains his framework for thinking about where customer marketing should live, and how CCOs can build a better relationship with their peer in Marketing.

In episode 1 of 3 with Boaz Maor (CCO at Talech), Boaz sheds light on the gaps presented by most customer health scores used by Customer Success teams today, and explains how using a Customer Maturity Index instead can provide for more actionable customer insights.

This week we're celebrating some of the wins experienced this past year in the Customer Success community. This episode is a highlight reel of 18 Customer Success leaders from companies like Cision, GitLab, Fastly, Zoom, and Oracle on their proudest moments from 2020.

In episode 3 with Rav Dhaliwal (venture capital investor at Crane - Rav was formerly the first UK employee at Slack where he founded the global Customer Success team), Rav offers a framework for founders trying to get Sales to start thinking longer-term and incentivize Success to be more involved in the sales cycle.