Think Deeply, Speak Simply

Internal communication helps shape workplace culture, disseminate important information to our organization at scale, and inspire our teams to direct actions. However, its effectiveness is dictated by whether the communication is sent via the proper channel and with the right messaging to land with its audience. In this episode, we hear from the Associate Director of Digital Communications, Design, and User Experience at Alcon, Jessica Griffin.

Brought to you by PREZENT.AI and Executive Producer, Rajat Mishra.

Understanding our audience in a nuanced manner is critical before we begin to draft our words, create pitch perfect tone, and design our slides. In doing so, we vastly increase the likelihood of achieving the desired outcome of our communication, and avoid losing audience engagement. In this episode, we hear from the Chief Credit Officer of Sunflower Bank, Jennifer Norris.

Brought to you by PREZENT.AI and Executive Producer, Rajat Mishra.

Design thinking is a methodology that starts with identifying the real problem, recognizing the needs of users, prototyping solutions, and working through an iterative process. When leveraged properly, it has the potential to unlock amazing ideas and innovative solutions. In this episode, we hear from the Global Vice President of IBM UX Research, Karel Vredenburg.

Brought to you by PREZENT.AI and Executive Producer, Rajat Mishra.

Communication is the lifeblood of a great user experience. By taking into consideration the factors affecting UX namely: productivity, confidence, and outcome, we guarantee a successful user engagement. In this episode, we hear from the Lead Design Researcher at GE Healthcare, Katie Smiley.

Brought to you by PREZENT.AI and Executive Producer, Rajat Mishra.

Speaking the language of inclusivity represents a cultural cornerstone for organizations that lead into the future. Ultimately, prioritizing inclusivity in business communication is not only a moral imperative but also a strategic advantage that drives success and sustainability in today's interconnected and diverse world. In this episode, we hear from the Associate Director and Planning Lead at Johnson & Johnson, Brittany Witherspoon.

Brought to you by PREZENT.AI and Executive Producer, Rajat Mishra.

Visual storytelling transcends the power of mere words by conveying our message with greater impact and efficiency. Mastering this presentation skill allows one to captivate the attention of the viewer, which in turn increases engagement, and content retention. In this episode, we hear from the Founder of Milani Creative, PJ Milani.

Brought to you by PREZENT.AI and Executive Producer, Rajat Mishra.

Great ideas don't always translate to great successes. The reality is that oftentimes the impact of scientific innovations is capped by our ability to communicate that discovery. As such, learning how to passionately and effectively communicate these breakthroughs is essential for innovators who want to make a difference. In this episode, we hear from the Head of Business Development at Certus Critical Care Inc. Dr. Lucas Neff, and the Chief Surgery Resident at Atrium Health Wake Forest Baptist Dr. Maggie Bosley.

Brought to you by PREZENT.AI and Executive Producer, Rajat Mishra.

While automated responses can be a helpful way to communicate with customers at scale, there is always a risk that we lose the human element. But when our communication channels are customized and customer-centric in their delivery, they can create a more seamless and meaningful customer experience. In this episode, we hear from the Head of Customer Experience Services Operations for Customer Experience Strategy, Automation & Enablement at HPE, Matt Harmon. 

Brought to you by PREZENT.AI and Executive Producer, Rajat Mishra.

Learning how to speak the language of support helps to create an environment of understanding that allows the listener to feel seen and validated. While carefully chosen words are crucial, the key to delivering the best and most compassionate messages are those that are conveyed with empathy and kindness. In this episode, we hear from Senior Director of Patient Support Services, Scott Rosania.

Brought to you by PREZENT.AI and Executive Producer, Rajat Mishra.

Business intelligence is a powerful tool for organizations to gain insights into their operations and make data-driven decisions. This requires an understanding of both the technical aspects of data analysis as well as incorporating human judgment and experience throughout the entire decision-making process. In this episode, we hear from the Director of Business Intelligence and Strategy at Abbott, Nelli Theyel.

Brought to you by PREZENT.AI and Executive Producer, Rajat Mishra.