Three Things I Learned In SaaS, Sports, Tech and Live Events
Spent last week at my son's Junior National Volleyball tournament in Orlando (3rd place!). What I learned about business (and life) from 5 days in Florida capped off by a surprise medal:
1. A loss can be a win more often than we think - part six. In 2011, we thought we'd hooked a whale. FedEx was doing an rfp to replace their internally built ticket management system, which was actually a pretty good system, as the owners were retiring. We drove the RFP, had a number of meetings, and the big pitch felt like a formality. It wasn't. We lost. It was crushing. The biggest opportunity to date and we lost it to a competitor. I remember the drink at the bar after like it was yesterday.
On day 2 of Junior Nationals, our son's team got upset. A few really tough calls made what should have been a blow out a too-close game and the boys lost. The path to a medal would go through the #1 team in the country.
We stayed in touch with FedEx. Just over a year later, a phone call came. The vendor had dropped the ball. They wanted to make a switch. We've been proud to be their vendor ever since.
Turns out, the #1 team in the country was a good match-up for our boys in the quarterfinals. They won. If they hadn't lost those two close heartbreakers on day 2 and day 3, they would have drawn the eventual winner instead. The scene from "Charlie Wilson's War" continues to amaze me, in life and business.
2. Matthew 7 and I'm asking. Prior to the match-up with the top team, I was talking to a friend who is a Pastor. I told him "It's Matthew 7, and I'm asking." I have a hard time praying for wins. We're so blessed in so much I feel guilty and often sell GOD short. What he said to me blew my mind: "Ask. Let's be honest, HE already knows!"
In 2016, right after we raised our B round, we were given a mandate: hire a COO. We searched for awhile and didn't have any luck. Finally, we found one. The perfect person. But, we couldn't afford him.
We weren't having any luck in talent, so I called a dear friend I knew from Church who was a hitter in talent at Workday for advice- did he know anyone who we could call. "I'll call you back in five minutes" was the response. He called and asked me why I didn't ask him? I didn't think he'd leave his big time gig to join our shop.
So I asked. He joined us. Then he called the COO and asked him. And he joined us too.
Ask. It's okay.
3. Everybody happy makes nobody happy. In the world of youth sports everyone wants their shine. Business is no different and it’s a lesson I learned the hard way. At the big tourneys, the coaches select the All-Tournament players. To adults, All-Tournament awards in 13u sports aren't a big deal.
But they are to the kids. One coach wanted to spread the love around by giving all tournament to kids who hadn’t won it before. Seems like a great idea. Jim Halpert had the same idea when trying to blend birthdays in “The Office.” I’ve tried it too at work with just about everything: food, awards, social events. Try to make everyone happy. And why not? Shouldn’t we all be happy for one another?
Doesn’t work that way. I’ve learned to give the accolades to those who are earning them. Otherwise I’ve just created a mess of sore feelings and resentment. In talking to one of his star players parents after the tournament, that player was furious and "wouldn't come back next year."
It was reinforced what I've learned too many times: Be fair. Be transparent. And be as just as I can be. Otherwise, nobody is happy.