What three things are critical to successful negotiations? Richard Ham believes that you must do three things:

1. Master the subject matter: You need all of the supporting details completely mastered before you enter a dispute or a negotiation.
2. Prepare: If you've spent 30+ years in an industry, you still have to take the time to be prepared for every specific negotiation.
3. Embrace Solidarity: Solidarity with your clients is critical. It is the hardest of the elements to control.

But what does all of this mean? How do you apply it? Richard Ham shares some of the strategies his company uses to successfully resolve conflict in this throwback episode of Negotiations Ninja. Don't miss it!