What does real buy-in actually look like in behavioral health?

In this episode of Tim Talks: Behavioral Health, Timothy Zercher sits down with Dr. Monica Gilbert to unpack one of the biggest misconceptions in the field: compliance is not the same as commitment.

Dr. Gilbert shares why clinicians often mistake attendance and agreement for true engagement - and how that gap leads to burnout, stalled progress, and frustration for both providers and families.

They dive into the power of better questions, the role of motivational interviewing, and how shifting from “fixing” to truly understanding can transform outcomes inside and outside the session room.

You’ll also hear how Dr. Gilbert has scaled her practice over 16+ years, the importance of stepping back as a leader, and why building the right processes and culture is critical for long-term growth.

This is a practical, no-fluff conversation for ABA leaders, clinicians, and behavioral health operators looking to drive real impact.

Learn more about Monica Gilbert:

www.drmonicagilbert.com
https://crystalabatherapy.com/

What if we’ve been treating the wrong problem in healthcare?

On this episode of Tim Talks: Behavioral Health, Timothy Zercher sits down with Dr. Beth DuPree, a breast cancer surgeon turned integrative medicine leader, to explore why traditional medicine often misses the most important part of healing - the mind.

With over 35 years in medicine, Dr. DuPree shares how her experience with cancer patients revealed a major gap in care: treating the physical disease without addressing the emotional and neurological impact. 

The conversation dives into:

•  Why “healing” goes beyond removing disease 
•  The role of the nervous system and vagus nerve in recovery 
•  How bioelectric therapies are changing outcomes in mental health and cancer care 
•  Why medications alone often fail to address root causes 
•  The future of holistic, patient-centered treatment 

This is a powerful, forward-looking conversation on where behavioral health is heading - and what it will take to truly help patients heal.

What actually breaks when behavioral health organizations try to scale?

In this episode of Tim Talks: Behavioral Health, Timothy A. Zercher sits down with Chris Seigel to unpack the real operational challenges behind growth, leadership, and AI in behavioral health.

Chris shares his journey from clinician to system builder—and why outcomes aren’t just driven by clinical skill, but by the systems surrounding it.

They dive into:

•  The biggest mistakes organizations make when scaling too fast 
•  Why culture matters more than systems 
•  How poor infrastructure gets exposed during growth 
•  What leaders misunderstand about AI in clinical settings 
•  Why AI is not a tool decision - but a governance decision 
•  The role of partnerships and referrals in sustainable growth 

This is a practical, no-fluff conversation on how to scale responsibly without compromising care quality, team stability, or long-term success.

In this episode of Tim Talks: Behavioral Health, Timothy A. Zercher sits down with Lew Zeidner, CEO of EOSIS, to talk about what it really takes to lead and scale behavioral health organizations.

Lew shares why so many great ideas fail in execution, the importance of involving frontline staff in decision-making, and how leaders can close the gap between strategy and day-to-day operations. He also discusses burnout, quality of care, client acquisition, and why AI still may not be ready for one of the most sensitive moments in healthcare: the first phone call for help.

This is a powerful conversation for behavioral health leaders focused on growth, quality, and lasting impact. 

In this episode of Tim Talks: Behavioral Health, Timothy A. Zercher sits down with Paradise Leuta to discuss how ABA can evolve into a more compassionate, culturally aware, and client-centered practice. Paradise shares her personal journey into the field, why creating safe environments matters, and how providers can better serve families by understanding culture, belonging, and real-world needs. They also dive into the future of ABA, listening to neurodivergent voices, and what ethical progress in the field should look like. A thoughtful conversation for clinicians, leaders, and anyone passionate about better care. 

In this episode of Tim Talks: Behavioral Health, Timothy A. Zercher sits down with Jason Dana Costa, CEO of Horizon Pharmacy, to explore how medication management is transforming outcomes in behavioral health, long-term care, and aging populations.

Jason shares why taking the right medication at the right time can prevent hospitalizations, lower healthcare costs, and improve quality of life. He also breaks down Horizon Pharmacy’s unique community-driven model, where business success helps fund nonprofit behavioral health services.

The conversation also dives into leadership, building mission-driven organizations, and how healthcare businesses can grow through trust, education, and strategic relationships. If you care about better systems, smarter care, and real impact, this episode is packed with insight. 

In this episode of Tim Talks: Behavioral Health, Timothy Zercher sits down with Nick Klinkefus, Founder and CEO of Great Day ABA. Nick shares why he launched a home-based ABA company built around staff support, strong culture, and ethical care.

They dive into one of the biggest challenges in behavioral health today: burnout. Nick explains how high turnover impacts clinicians, families, and service quality, and why many organizations keep repeating the same mistakes.

The conversation also covers leadership, scaling culture as a founder, referral-based growth, grassroots marketing, and how ABA providers can grow without losing their values.

If you care about building a stronger team, better client outcomes, and a healthier future for behavioral health, this episode is packed with practical insight.

In this episode of Tim Talks: Behavioral Health, Timothy Zercher sits down with Dr. Elizabeth Matthews, CEO of EMG Consulting and President of VirginiaABA, for a powerful conversation on leadership, quality care, and the future of ABA services.

Liz shares how she built her organization to remove bureaucracy and make high-quality behavioral support more accessible for families who need it most. She also discusses the real risks of Medicaid service caps, the challenges of competing in a private-equity-driven market, and why strong company culture beats flashy perks every time.

If you care about ethical growth, team retention, and building a behavioral health organization that lasts, this episode is packed with insight.

In this episode of Tim Talks: Behavioral Health, Timothy A. Zercher sits down with Noah Goldstein, Founder & CEO of House of Hearts ABA. Noah shares how hands-on experience in the special needs community inspired him to launch a fast-growing ABA organization built on compassion, urgency, and high-touch care.

They discuss what it means to create a white-glove family experience, why speed and communication matter in building trust, and how intentional hiring and culture can drive long-term growth. Noah also breaks down the referral partnerships that fueled early momentum and the recruitment strategies helping attract top talent today.

This is a practical conversation for ABA leaders focused on scaling with quality, heart, and operational discipline. 

In this episode of Tim Talks: Behavioral Health, Tim Zercher sits down with Dominique Shorter-Taylor, BCBA, founder of Shorter-Taylor Behavior Consulting, speaker, mentor, and creator known for her unique perspective as both a clinician and autism mom.

Dominique shares how that lived experience shaped the way she serves families, supervises clinicians, and approaches social validity in ABA. She also dives into why the field must break out of its bubble, improve representation, and meet communities where they are through outreach, education, and social media.

This conversation is packed with practical insight on leadership, trust-building, diversity, and growing your impact by leading with value first.