How do you measure a business’s success? For James Timpson, CEO of the Timpson’s Group, it comes down to two things: the satisfaction of its staff, and what it gives back to society. His employees only have to “put money in the till and look the part”; for the rest, they have complete authority to do whatever they think is right to offer a quality service to customers. This “upside-down” style of management doesn’t mean the business is not profitable - quite the opposite, in fact. In this episode of Ways to Change the World, the boss of the shoe-repair, key-cutting and dry-cleaning group tells Krishnan Guru-Murthy the secrets behind his unconventional leadership style and why fostering a culture of kindness, giving ex-prisoners a second chance and cultivating a happy workforce are key to Timpson’s ethos. Produced by Silvia Maresca.

Timpson’s boss on upside-down management and business secrets

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Bassem Youssef thinks that he’s come on the wrong podcast. “People in power don't really care about any of our suggestions to change the world”, he tells Krishnan Guru-Murthy, “because if our ways to change the world affect their interests, they will stop you.” And he knows what he’s talking about, having fled his home country of Egypt after his TV comedy became no longer acceptable to the authorities there. Bassem started his career as a heart surgeon, then moved to political comedy in response to the 2011 Egyptian Revolution, taking on the ruling elite in his country. His political satire show, ‘Al-Bernameg’ was the most watched show in Egyptian TV history, but soon became a thorn in the side of the authorities there, forcing him into exile. In this episode of Ways to Change the World, Bassem Youssef talks about his view that Israel should be held accountable for the war in Gaza, how the Egyptian revolution was a turning point in his life, and why he feels disillusioned with the West's "lecturing" on human rights and international law. Produced by Shaheen Sattar, Silvia Maresca, Hila May and Alice Wagstaffe.

Comedian Bassem Youssef on the Israel-Gaza war, the Arab Spring, and why we can’t change the world

When lawyer turned playwright Suzie Miller created a one-woman show starring Jodie Comer for the West End and Broadway called ‘Prima Facie’, she wouldn’t have dreamt that her play would fuel real change in the legal system’s approach to sexual assault cases.   The play has won multiple awards, has inspired efforts to change UK laws, and has also been turned into a book of the same title.   In this episode of Ways to Change the World, Suzie Miller  tells Krishnan Guru-Murthy why rape victims are failed by the legal system, how trauma is misunderstood in the court room, and why a patriarchical system forces female barristers to become part of the problem.   Produced by Shaheen Sattar and Silvia Maresca.   WARNING: Contains references of sexual assault  

Playwright of Jodie Comer's Broadway hit, Suzie Miller, on sexual assault and getting justice

Nikki Giovanni has spent more than five decades in the public eye, as an activist, poet and innovator. Born on the "wrong side of the tracks" in Knoxville, Tennessee, during the era of segregation, Giovanni came of age during the Black power and civil rights movements in 1960s in America. She came under the spotlight again in 2007, when the university she had been teaching at, Virginia Tech, was the victim of a mass shooting, carried out by one of her former students. The poem she wrote to commemorate the 32 victims, “We are Virginia Tech”, touched many people across the world. In this episode of Ways to Change the World, Nikki Giovanni joins Krishnan Guru-Murthy to to talk about her life and work, how anger has fuelled her poetry at different stages of her life - touching on topics such as domestic abuse, segregation, Black Lives Matter and Donald Trump - and recounts her experience of the 2007 Virginia Tech massacre. Produced by Silvia Maresca.

Poet Nikki Giovanni on white supremacy, the Capitol attack, and teaching the Virginia Tech shooter

Author Armistead Maupin is a pioneer - writing about AIDS and HIV for a mass audience and daring to include gay, lesbian, trans and queer lives when few others were.   His ‘Tales of the City’ series, which started as a newspaper column in 1974, became worldwide best-selling novels and a Netflix series. It chronicles the lives of queer people in San Francisco and pokes fun at morality and social norms, touching millions of readers and viewers over 50 years. The beloved saga is now back for its 10th and final instalment, Mona of the Manor.   Now in his late 70s and living in London, the American writer opens up to Krishnan Guru-Murthy about growing up in the South in a “sexist, homophobic” conservative family, how he came to embrace the LGBTQ community, what life was like at the peak of the AIDS epidemic in the 80s.   Produced by Silvia Maresca.

Armistead Maupin on trans rights and growing up gay in a homophobic household

“I don’t write fiction to preach my politics,” says Kiley Reid - an American author whose debut novel “Such a Fun Age” was longlisted for the 2020 Booker prize. The book gained recognition for its themes on race, privilege, and social dynamics in modern America. Fast forward to 2024, and Reid’s second novel, “Come and Get It” delves even further into the heart of societal complexities. It’s based in a US campus and centred around money and wealth - who has it and who wants it - and the impact it has, on even the most personal of relationships.  In this episode of Ways to Change the World, Krishnan Guru-Murthy speaks to Kiley Reid about the importance of finding stability whilst being a writer, the impact of having a theatre background on her writing, and her thoughts on being social media savvy as an author. Produced by Silvia Maresca and Shaheen Sattar.  

Timpson’s boss on upside-down management and business secrets

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