Tips from Trestle: The Senior Living Food and Hospitality Podcast

On this week’s episode of Tips from Trestle, Aaron welcomes Chris Kincaid, a seasoned professional in the senior living industry and co-founder of TruNorth Management. Chris shares his journey from caring for his great grandmother to transforming senior care through a bespoke service model that caters to the unique needs of each community, from rural to upscale urban settings. TruNorth stands out by rejecting the one-size-fits-all approach, instead offering tailored support through a network of industry experts. The discussion delves into the challenges and opportunities in serving middle and secondary markets, and the innovative COMPASS assessment tool designed to aid owners and investors in evaluating properties.

Listen/Watch: https://link.chtbl.com/TFT308

Tips from Trestle Is Sponsored by:

This Trestle Tactics has Aaron doing an overview of how you can build your standard operating procedures (SOPs) so that they have meaning and value to your entire team and are truly effective in creating a consistent operation.

Trestle Tactics is brought to you by Gordon Food Service.

www.gfs.com

This episode of Tips from Trestle finds Aaron talking about some unique senior tech with Akshita Iyer, CEO and Founder of Ome. He starts with Akshita’s journey from neuroscience to entrepreneurship, sparked by a personal incident involving her mother and a kitchen fire, leading to the creation of the world's first smart stove knob. Beyond enhancing kitchen safety, they discuss how Ome's technology collects data on cooking habits to potentially signal changes in a resident's health or routines, offering a new layer of care in senior living communities. The conversation also touches on the challenges of integrating such innovative solutions into the senior living industry, the importance of data in improving resident care, and the future of smart technology in enhancing the quality of life for seniors.

TFT is Sponsored By:

In this episode of Trestle Tactics, Aaron shares his four strategies to master the art of anticipating customer needs within senior living operations. These tactics will help you to create a culture of customer loyalty and enhance the overall experience in your senior living communities.

In this episode of Tips from Trestle, Dani Merlino shares her journey and expertise in sales training, occupancy building, culture renovation, and financial profitability. Dani's passion for senior living began in her youth, and she has since held various roles, including CNA, life enrichment coordinator, and executive director, before becoming the Chief Operating Officer for Grow Your Occupancy.

Dani discusses the importance of developing marketing plans in a collaborative and holistic way, emphasizing the need for a SWOT analysis and competitive analysis to inform these plans. She highlights the value of understanding one's strengths, competitors' weaknesses, and the importance of resident feedback in crafting effective marketing strategies.

Tips from Trestle is sponsored by:

Grow Your Occupancy:

Dani Merlino: LinkedIn

In this insightful episode, Katie Churchill takes the mic to share the common mistakes managers make while conducting interviews and how to avoid them. From failing to define job requirements to not asking the right questions, we cover the pitfalls that can derail the hiring process. These strategies are crucial for managers to improve their interviewing skills and make better hiring decisions.

Trestle Tactics is presented by Gordon Food Service

In this episode of "Tips from Trestle," Aaron is joined by Katie Griffith, CEO and founder of Bright Solutions, to discuss the integration of technology in senior living communities, particularly focusing on tech-friendly menus. Katie shares insights on how various tech platforms like menu management systems, point of sale, digital signs, mobile apps, and self-service kiosks can enhance the dining experience for residents and staff. They explore the challenges of integrating these technologies, ensuring ease of use, and maintaining cost-effectiveness. The conversation also touches on the importance of thoughtful menu planning, the potential of mobile ordering post-pandemic, and the need for continuous feedback to improve tech adoption. This episode is a deep dive into how technology can not only streamline operations but also enrich the lives of seniors through better service and more engaging dining experiences.

Tips from Trestle is Sponsored by:

#techsavvysenior #MenuManagementSystems #SeniorDiningTech#pointofsale #mobileapps #selfservicekiosk #TechFriendlyMenus #SeniorLivingTechTrends #seniorliving #SeniorDining #MenuDevelopment #TFT305 #FoodService #foodtechnology #MenuTech #tipsfromtrestle

Learn how to apply the 'Everyone is Always on Stage' concept to senior living hospitality. Discover how to create a culture of customer loyalty and provide an outstanding service experience.

In this episode of "Tips from Trestle," host Aaron delves into the pressing issue of staffing and hiring trends in the senior living industry with Katie Churchill, a seasoned expert from Full Spectrum Search Group. As the industry emerges from the shadows of COVID-19, the challenges of recruiting and retaining top talent have intensified. Katie highlights the competitive nature of recruitment, the need for re-engaging talent post-pandemic, and the staggering demand for caregivers in the coming years. She shares success stories of job fairs and the importance of being proactive in recruitment, even when positions are filled. The conversation pivots to positive trends, such as the adoption of technology to streamline staffing processes and the power of social media in attracting new talent. Katie emphasizes the significance of career growth, leadership development, and the innovative concept of intergenerational living as key factors in drawing and retaining a vibrant workforce. The episode concludes with a discussion on the future of senior living, focusing on holistic wellness and sustainability as attractive features for the next generation of senior living professionals

Tips From Trestle is Sponsored by:

Social Media & Web:

https://www.linkedin.com/in/katiechurchill2/ 

Instagram: @katiec_seniorliving_recruiter

Email: [email protected]

Phone: 949-535-0689 

Company:

https://www.linkedin.com/company/full-spectrum-staffing-solutions/

Instagram: @fullspecstaff

X: @FullSpecStaff

Email: [email protected] 

In this episode of Trestle Tactics, we discuss key performance indicators (KPIs) and their importance in measuring the performance of your organization, and especially in food service operations. We share the main points needed to start using and excelling with KPIs to get a step ahead of your fellow senior living foodservice directors.

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