Your voice is your most powerful tool — and for dispatchers, it’s the one that carries calm through chaos and clarity through confusion.

But what happens when that voice is sore, strained, or suddenly unreliable?

In this episode, Fletch draws from his radio and voice-over background to share practical advice on protecting, maintaining, and tuning your voice for peak performance. From hydration and posture to warm-ups, cool-downs, and recovery habits, this TiPS episode covers everything you need to keep your voice strong through every shift.

🚨 SPECIAL REPORT: When Your Smartphone Fails the One Call That Matters Most

In this urgent TiPS episode, Fletch delivers a critical update that every Google Pixel user needs to hear. Reports are surfacing that certain Pixel models — including the latest Pixel 10 series — may fail to connect to 911 or produce unusable, distorted audio when attempting an emergency call.

⚠️ Here’s what’s happening:

Users across multiple regions have reported that their Pixel phones either cannot complete a 911 call or, when they do, the call connects but transmits only static, shrill tones, or fragmented speech. The result? Emergency dispatchers can’t hear the caller — and the caller doesn’t know it.

📱 What’s especially alarming:

This isn’t the first time Google’s flagship phones have stumbled on emergency calling. In 2021, an interaction between the Teams app and Android’s emergency dialer caused 911 failures that required a software patch.

The new 2025 issue seems different — early evidence points toward possible modem or carrier-level interactions, potentially affecting multiple networks.

Bell Canada has acknowledged the problem and issued a fix in its latest firmware, but U.S. carriers and Google remain publicly silent.

🚫 DO NOT test 911 yourself — PSAPs are already understaffed and inundated with real emergencies. Instead:

✅ Update your phone to the latest firmware or carrier build

✅ Report any emergency call failures directly to Google and your carrier

✅ Educate your family that “connected” doesn’t always mean “communicating” — and keep a backup device handy

Fletch breaks down what this means for public trust, emergency infrastructure, and the future of smartphone reliability in life-or-death situations.

🎧 Listen to all TiPS episodes and subscribe for future reports:

🌐 911tips.com

📰 Fletch.tv

👨‍💻 Fletch911.com

#911 #PublicSafety #EmergencyCommunications #GooglePixel #Android #NG911 #Fletch911 #TiPSPodcast #Technology #Smartphones #SoftwareBugs #EmergencyServices

In this episode of TiPS: Today in Public Safety, Fletch discusses why “speaking AI” is becoming an essential skill for 911 professionals, managers, and technologists. Learn how to craft queries that yield relevant, reliable answers — and understand how poor prompting can cause bias, misinformation, or even dangerous assumptions.

Topics include:

🔗 Full episode and archive available at 911TiPS.com

🎧 Follow @Fletch911 for more episodes, insights, and coverage of public safety innovation.

#NG911 #AI #PublicSafety #PromptEngineering #DispatchTech #Fletch911

The next generation of first responders may not wear a uniform — they might fly. 🚁

In this episode of TiPS: Today in Public Safety, Fletch explores how swarm intelligence is taking flight in Public Safety drone operations.

Coordinated drone networks are evolving beyond simple video feeds — they can now assess hazards, deliver medical supplies, and even relay data directly into NG911 systems.

Join us as we explore how “flying data nodes” can transform emergency response, and discuss the challenges that still stand in the way — including FAA regulations, cybersecurity, privacy, liability, and PSAP readiness.

🔍 Key Topics you'll learn in the Episode:

What defines a swarm vs. a single drone deployment

How AI and NG911 infrastructure enable real-time coordination

Real-world examples and pilot programs in the U.S. and abroad

Integrating swarm data into CAD and PSAP operations

"BVLOS" regulatory hurdles and public trust issues

The ethical line between autonomous support and decision-making

💡 Takeaway:

Swarm drones aren’t here to replace dispatchers and supervisors — it's a technology that is here to amplify their capabilities and CREATE NEW ROLES.

Faster data, safer operations, and smarter coordination are the future of emergency response.

🎧 Listen now: 911tips.com

📺 Catch more of Fletch's Blogs at: Fletch.TV

🌐 Follow Fletch on LinkedIN: LinkedIn.com/in/Fletch911 or @Fletch911 on X

#NG911 #PublicSafety #Drones #AI #SwarmTechnology #FirstResponders

Autonomous vehicles are already cruising our streets — but what happens when they respond to emergencies?

In this episode of TiPS: Today in Public Safety, Fletch explores the merging worlds of AI, automation, and emergency medical response.

From NG911 data and telemedicine to driverless ambulances and ethical dilemmas, this episode dives deep into the question:

Can we trust AI to take the wheel when seconds count?

🎧 Listen now at 911Tips.com

Hey, it’s Fletch — ENP and founder of Fletch911 Consulting LLC — with your weekly look ahead at what’s coming up on TiPS: Today in Public Safety!

🚨 Here’s what’s on deck this week:

🔹 Monday, October 20:

We kick things off with a look at autonomous vehicles in Public Safety — specifically how self-driving medical response units could reshape the way patients are transported and care is delivered in the field.

🔹 Wednesday, October 22:

Get ready to launch — literally — as we dive into Swarm Drones as First Responders in NG911. These AI-driven fleets could change the entire rhythm of response as we know it.

🔹 Friday, October 24:

We’ll wrap the week with a thought-provoking episode on why “Speaking AI” is becoming an essential skill for 9-1-1 professionals. From dispatch commands to AI-assisted workflows, language is now the new interface.

💡 Don’t miss an episode!

👉 Follow @Fletch911 on social media

👉 New TiPS episodes drop every Monday, Wednesday, and Friday at 8AM on LinkedIn

👉 Stream anytime, 24/7 at 911TIPS.com

🎧 Subscribe, like, and leave a comment — your support helps get the word out to more people in Public Safety.

Thanks for watching, and if you’re in Public Safety… thanks for what you do, every day.

#PublicSafety #911 #NG911 #AutonomousVehicles #Drones #AI #FirstResponders #Fletch911 #TiPS #EmergencyCommunications

It’s spooky season at the PSAP, and this week we’re patching more than pumpkins.

This episode is perfect for PSAP managers, IT staff, and anyone who’s ever said, “We’ll patch after the holidays.” Do yourself a favor DON'T WAIT.

In this episode of TiPS: Today in Public Safety, Fletch explores a rising cybersecurity threat that doesn’t depend on malware or brute-force hacks — it depends on YOU.

Discover how artificial intelligence scams are targeting ECCs and PSAPs through cloned voices, deepfake video calls, and synthetic citizens. Fletch explains how these social-engineering attacks function, why emergency-communications centers are key targets, and what “human firewall” strategies every agency should be implementing now.

🎧 Listen for practical tips that turn your skepticism into your strongest defense — because in public safety, you can’t afford to take every call at face value.

LIKE and SUBSCRIBE at http://911TiPS.com - Check out Fletch's Blogs on http://Fletch.TV, and his personal professional site is http://fletch911.com 

Can blockchain really improve 9-1-1 security? 

In this episode of TiPS: Today in Public Safety, Fletch explains how the Blockchin distributed-ledger technology is used to revolutionize the way PSAPs track and share incident data.  You'll learn what blockchain actually is (it's NOT just for crypto-currency) why public-safety networks absolutely need it, how it fits perfectly with NG911 EIDOs, and what challenges lie ahead. 

From data integrity to digital evidence chains, you'll leave with a better understanding of what blockchain is — explained in understandable terms without the geeky buzzwords and jargon. Remember to LIKE and SUBSCRIBE, and catch all of the TiPS Episodes at http://911TiPS.com. Check Fletch's Blogs at http://Fletch.TV and follow along on Social Media @Fletch911. His professional services website is http://Fletch911.com.

In this episode of TiPS: Today in Public Safety, Fletch examines the increasing legal and ethical concerns surrounding AI-powered automatic dispatch. What happens when your smart system acts before a human does — and gets it wrong? From false alarms and over-dispatches to data privacy, bias, and liability, this episode examines the real-world consequences of entrusting machines solely with life-and-death decisions in public safety.

AI can accelerate response times and streamline operations, but it can also create new legal traps for agencies, vendors, and policymakers. Fletch breaks it all down with humor, and logical insight.

👉 Key Topics:

📢 Disclaimer: Fletch is NOT an attorney. This episode represents his personal opinions, and not legal advice or factual interpretation.

🔗 Listen and Learn More:

Visit 911tips.com for full archives, subscribe for new episodes every Monday, Wednesday, and Friday, and follow @Fletch911 for real-time updates.