TNM Unplugged

This podcast features a list of ways to include customer focus in your work, and examples of how other companies have done so. Customer focus or orientation means business is planned, operated, and measured in terms of the customer. It's easy to imagine sales and marketing teams being customer-focused. How do we embed a customer orientation all the way across the organization? What do other businesses do?

Learning to tell a great story is a foundational skill for leaders –stories are memorable and motivating, and can engage people better than simply giving instructions or describing an idea. How do you learn to tell a good story? What kinds of stories should leaders tell? this short podcast provides tips and topics for your own strategic storytelling.

Being a successful leader means being aware of your own mindsets and how your values and beliefs can shape your behavior and ultimately impact others. In this podcast we introduce a framework and mindsets that help increase inclusion, drive innovation, and minimize the unintended impact of our own mental models and biases, providing a wider lens to look through as we make decisions.

In this podcast we hear how a leader taught us a valuable lesson about how to use a decision-making concept to manage his leadership team's personality and differences.

During a leadership course, a leader shared his concerns about raising difficult topics or having tough, important, conversations. This podcast demonstrates the positive impact, especially on collaboration, of courageous conversations through his story.

Leading in a workplace with 4 or 5 generations has increasingly become a focus of concern, whether it's because we have a larger range of ages at work, more differences, or different rates of technological adoption. In this podcast we share with you a story from a leader in Turkey sharing their ideas about leading several generations.

A recent publication by global consulting firm Deloitte states that "no single factor has more impact on employee engagement than 'clearly defined goals that are written down and shared freely.'" In this recording, we share two stories pertaining to KPIs, Objectives and how to use the performance management system to create a working world that makes sense for us as leaders and our teams, too.

In this recording, we share a situation in which a leader, like yourself, stretched and developed his business acumen. We also share business guru Ram Charan's 6 questions leaders at every level can ask to engage colleagues and peers on important strategic issues.

#3 | In this podcast we hear how a leader created the phrase 'Question Before Suggestion' to remind himself of an idea he wanted to remember from the workshop he was attending. It has to do with how to take a coaching approach and engage his team to take more initiative.

#2 | In this story, a world-class sports coach provides perspective on one way coaching in the workplace, can be more difficult than sports coaching.