In this episode, Anthony (Tony) Berger, a 30+ year sworn veteran with the Pierce County (WA) Sheriff's Department, provides insight on how a RTCC can assist law enforcement and how they benefit the industry as a whole. Tony shares his experience on how they started the South Sound 911 RTCC, career-defining stories, what success means to him, as well as his perspective on what it's like doing crime analysis as a sworn personnel.