Toolbox Talk

Value your time and make your customers value it too. 

Check this out.

If you recall from the last journey I had, I was talking about moving into a new house and the experienced I had with the flea guy. This time it's the removalists. I engaged in a removal business in Byron Bay to move us from one house to another before when some unpleasant things happened in my life. 

It was a positive experience I had with these guys. I'm moving houses again so I hired them one more time because I like and I trust them. What made me feel so positive about them? Here's why.

I have a funny story again. My old client and a friend of mine runs a car mechanic workshop in Mona Vale. And he likes to give discounts to his customer (I'm sorry mate if you're reading this, you know who you are). 

One time, we were sitting at his workshop and the customer came, ready to pick up the car, and pay for the labor and cost to fix it. My mate said, "Your car is ready, the bill is $450 but I'm giving you a discount so just pay $400." 

And so the guy peeled a $50 of his little bundle and put it inside his pocket then handed the rest over to my friend. And you can imagine my reaction to that, "F#$k!ng Apes#!t." My friend got embarassed to me with what happened I can sense it. Anyway, my friend went to Byron Bay recently where I am living then we decided to catch up again. 

And this is what he told me. Check it out.

A story... I'm moving house and so I need a lot of tradies to help me with this transition. I feel quiet excited about it and I have been very busy packing our things but GUESS WHAT? S#!t things happen to me (I know no one's to be blamed but me) and I wish everyone knew what I've been through that day. So I decided to share my story with you of what it's been like for me to be a customer and see what things you can get out of this experience to improve your business. I hope you enjoy it and feel free to share your thoughts.

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If you submit your quote and your customer goes quiet, it's not much fun.

Customer not happy with invoice? Your fault.