Dave "CAC" Kellogg and Ray "Growth" Rike discuss the top metrics for a Chief Customer Officer to use presenting to the board and to report to the executive team when the CCO has responsibility for: 1) Customer Success; 2) Professional Services and; 3) Customer Support

• Net Revenue Retention
• Gross Revenue Retention
• Customer Health Score
• Billable PS Revenue
• Billable Utilization
• Gross Margin
• Cases per Agent
• Post Case Closed CSAT
• Deflections

Those these are the high level metrics for a CCO, each function will have more detailed lagging and leading indicator metrics that Dave and Ray will cover in subsequent episodes of SaaS Talk with the Metrics Brothers.

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