This Week Health: Conference

TownHall: The Human Side of AI - Creating a Culture of Tech Confidence with Molly Zimmer

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May 27, 2025: Molly Zimmer, Director of Emerging Technologies and Artificial Intelligence at St. Luke's Health System, discusses how their AI class has attracted thousands of voluntary participants. Molly reveals her team's philosophy of making "new and scary feel like business as usual" through hands-on learning experiences with Microsoft Copilot, where teams tackle real pain points together. They unpack the critical balance between AI's capabilities and human accountability in healthcare, the strategic value of team-based training to create "behavior contagion," and how ambient documentation gives physicians back their freedom of choice in how they spend their time. 
Key Points:
  • 03:24 Hands-On AI Learning 
  • 05:31 Balancing AI Excitement and Concerns
  • 12:55 Historical AI and Future Directions
  • 22:17 St. Luke's Culture of Innovation and Change
  • 26:12 Lightning Round

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