In this episode, Philadelphia-based interior designer Lucy O’Brien of Tartan & Toile answers a question from a designer who recently had to compromise her creative vision after coming up against an order minimum. O’Brien jumps in with advice on finding a second life for extra material, the value in troubleshooting with sales reps, and being transparent with clients about unexpected fees during the procurement process.

This episode was sponsored by Four Hands.

Rayana Schmitz balanced several different early career paths—from fitness trainer to firefighter—before landing on interior design. Today, she’s leading her firm with the wisdom to know when to trust her gut and when to rely on outside experts. On this episode, she shares the showhouse experience that pushed her creative boundaries, how a fractional CFO saved her firm’s finances and why she maintains strict hours of communication with clients.

This episode was sponsored by Vanguard Furniture and Kohler.

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Rayana Schmitz 

In this episode, Seattle-based interior designer Lauren Caron answers a question from a designer who wants to expand her business beyond her home city without sacrificing her firm’s standards. Caron jumps in with advice on billing clients for travel time, how she maximizes site visits before the transition to remote work, and the value in an exhaustive scope of work document.

This episode was sponsored by Four Hands .

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Lauren Caron
Kaitlin Petersen
Business of Home

Audrey Scheck’s 20-person firm is a well-oiled machine—complete with a carefully structured leadership team and a top-down approach that sets the tone for every employee. Elsewhere in the episode, she shares her growth mindset as she expanded her team, how a bandwidth tracker helps the firm determine whether it's time to take on new business, and the questions that help clients step outside their comfort zone.

This episode was sponsored by Dallas Market Center and Kohler.

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Hema Persad

Washington, D.C.–based Zoë Feldman on how to hire for aesthetic alignment, the metrics she uses to measure an employee’s progress at the firm, and how a team member with their own style can sometimes save the firm from adopting a formulaic look.

This episode was sponsored by Four Hands.

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Zoë Feldman

Hema Persad’s experience as an A-list stylist taught her what the one percent is looking for in the design process—and helped her build a firm that’s structured to meet those needs, while also complementing her decisive approach to leadership. Elsewhere in the episode, she shares how managing a team shifted her perspective on business growth, why she’s been a fast adopter of AI tools, and what to expect from celebrity clients.

This episode was sponsored by Dallas Market Center and Kohler.

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Hema Persad
Kaitlin Petersen
Business of Home

Los Angeles–based Christine Vroom answers a question from a fellow designer with a question about a project pipeline gone wrong. Vroom jumps in with advice on the importance of taking inventory of the hypothetical situations that could impact a design business, why her firm implements a “restart fee” for clients who need to push pause, and how to mentally prepare for the ebb and flow characteristic of a designer’s workload.

This episode was sponsored by Four Hands.

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Christine Vroom

Hanna Li has created an infrastructure and recruited a team that allows her to thrive as creative director of her firm. From that vantage point, the Los Angeles–based designer is able to think big about topics like sustainability and longevity, and examine what it takes to embed them into the fabric of each project. Elsewhere in the episode, she shares how she’s measuring the carbon footprint of every project, why she produced short films about her firm’s work, and the reason every role she hires for comes with a five-year plan.

Melissa Oholendt of Minnesota- and Colorado-based firm Oho Interiors answers a question from a designer who is currently interviewing candidates for her firm’s first full-time position. Oholendt jumps in with advice on how to reveal a candidate’s true ambitions, evaluating skillset through a key question and knowing when to call for backup. 

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Oho Interiors

Elizabeth Bennett and Mallory Robins found their better business half in each other—one favoring function, and the other taking the lead on form. In this episode, they share why they no longer use a client questionnaire, how they maintain a single brand voice at every touchpoint, and why a willingness to go all-in is their new criteria for incoming projects. 

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Jess Ebert
Kaitlin Petersen
Business of Home