It is a primal instinct to defend yourself when someone comes armed to take down your company. From nasty Google reviews to angry phone calls, you will always have to deal with clients who did not get there way. We know that we make mistakes and we know that some customers are just harder to deal with. Either way, we have some tactics for you to use next time you find yourself in a situation that could escalate and affect the future of your business (hint: 2 little inhales, 1 big exhale)!