Can you provide excellent customer service as well as effective training or is there some fundamental clash in the bringing the two areas together.

With a new topic should we start with the big picture or piece it together small part by small part till we get to the big picture. This is one of many training design dilemmas.

To learn anything well you have to put in hours and hours of practice. Why do we forget that as students and trainers?

To be a trainer who makes a difference, who is remembered and who is effective you need to be unique. How are you unique?

As a trainer you must be aware of the multiple sides to every story. It will effect your ability to relate to your audience.

The last stage of the TNA process (suspect) is The results and recommendations. This is where the whole process comes together and the data and information that is found throughout the process is used to identify the causes of the performance gap and to recommend suitable solutions.

In this stage of the TNA suspect process we are carrying out our plan and gathering the data. We need to check and analyse the data as it comes in to identify any inconsistencies and we need to analyse the data at the end of the TNA to eventually draw our conclusions and subsequent recommendations.

In this stage of the TNA suspect process we need to engage the plan that we have devised in the previous stage. Excellent communication and organisational skills are required to ensure that the plan is carried out efficiently and successfully.

The business end of the TNA process. In this stage we look at Plan It the stage where we plan where the data will be found and how we will gather it. The planning required here is typical of any project management and must include budget, resources and timeline.

In this episode we look at stage 3 of the SUSPECT process, State the problem clearly. This stage is the backbone of the planning process and it is important you get it correct or time and money can be wasted.