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Business Process Outsourcing (BPO) firms have been hit hard by the COVID crisis, directly impacting their clients who outsourced work to these firms.

In this episode, Michael Marchuk talks with Fabiano Lopes from Alix Partners about how a digital workforce can support clients looking to bring back work from BPO providers who may not be able to support the work as well as how clients should be looking at outsourcing now that this digital workforce has become more available.

Here’s what we talked with Fabiano about:

* The impact of COVID-19 on the business process outsourcing industry and the way that firms are looking at their labor mix

* The decisions for bringing back work using onshore and digital labor

* Reviewing the mix of onshore, offshore, and digital workers as we move towards the “next normal”

* How organizations can make the most of this opportunity to implement a digital workforce

* How companies can link automation via the digital workforce to their corporate transformation goals

To ensure that you never miss an episode of Generation Digital Workforce, be sure to subscribe!

Visit us on our socials for more RPA and IA top tips and regular updates: ​​🦾 Get started with SS&C Blue Prism: ⁠⁠https://bit.ly/3ByJorU⁠⁠ 🧑‍💻LinkedIn: ⁠⁠https://bit.ly/2GP5eKt⁠⁠ 🐦Twitter: ⁠⁠https://bit.ly/3JHBHUM⁠⁠ 🙋‍♀️Facebook: ⁠⁠https://bit.ly/3LHQC2L⁠⁠ 📸Instagram: ⁠⁠https://bit.ly/3TgQCYW⁠⁠ 💭Blog: ⁠⁠https://bit.ly/3WabzFk⁠⁠ 🤩Case studies: ⁠⁠https://bit.ly/3VSIj6j​⁠⁠

Learn what RPA is and how it works: ⁠⁠What is RPA? Robotic Process Automation Explained⁠⁠

Learn more about a digital workforce: A Guide to Your Digital Workforce

What would make it easier to develop automations? How can we apply intelligent automation to improve the life of the RPA developer?

On this episode of Generation Digital Workforce, Eric Wilson, Director of Partner Integrations for Blue Prism's Digital Exchange, discusses what his team is doing to build new assets for the Digital Exchange.

Assets such as Sergei, a digital worker capable of interpreting API documentation and then automatically generating Blue Prism's skills based on that documentation. But Sergei doesn't stop there. He can do so much more.

Here's what else we talked with Eric about:

* Which roles and responsibilities are best suited for digital workers and which ones for humans
* Developing interactivity between teams of human workers and teams of digital workers
* What a digital worker could be doing to help during the COVID-19 pandemic
* Tasks digital workers could be doing 24 months from now that they aren't doing now (this will blow your mind)
* Advice for technologists looking to explore this industry or to get their businesses involved in having a digital workforce

To ensure that you never miss an episode of Generation Digital Workforce, subscribe on Apple Podcasts, or Spotify, or here. 

Visit us on our socials for more RPA and IA top tips and regular updates: ​​🦾 Get started with SS&C Blue Prism: ⁠⁠https://bit.ly/3ByJorU⁠⁠ 🧑‍💻LinkedIn: ⁠⁠https://bit.ly/2GP5eKt⁠⁠ 🐦Twitter: ⁠⁠https://bit.ly/3JHBHUM⁠⁠ 🙋‍♀️Facebook: ⁠⁠https://bit.ly/3LHQC2L⁠⁠ 📸Instagram: ⁠⁠https://bit.ly/3TgQCYW⁠⁠ 💭Blog: ⁠⁠https://bit.ly/3WabzFk⁠⁠ 🤩Case studies: ⁠⁠https://bit.ly/3VSIj6j​⁠⁠

Learn what RPA is and how it works: ⁠⁠What is RPA? Robotic Process Automation Explained⁠⁠

As organizations adopt a digital workforce to support automaton, leadership must consider the implications on people over the long term.

In this episode, Michael Marchuk talks with Kathie Topel and Ken Thomas from Protiviti about building plans and metrics that will help the organization communicate to their employees but also assist these employees with accepting the changes and embracing the future of work. Subtle nuances with messaging can affect employees greatly, so it is critical to get the tone right when developing the communications plan.

Here’s what we talked with Kathie and Ken about:

To ensure that you never miss an episode of Generation Digital Workforce, be sure to subscribe! 

Visit us on our socials for more RPA and IA top tips and regular updates: ​​🦾 Get started with SS&C Blue Prism: ⁠⁠https://bit.ly/3ByJorU⁠⁠ 🧑‍💻LinkedIn: ⁠⁠https://bit.ly/2GP5eKt⁠⁠ 🐦Twitter: ⁠⁠https://bit.ly/3JHBHUM⁠⁠ 🙋‍♀️Facebook: ⁠⁠https://bit.ly/3LHQC2L⁠⁠ 📸Instagram: ⁠⁠https://bit.ly/3TgQCYW⁠⁠ 💭Blog: ⁠⁠https://bit.ly/3WabzFk⁠⁠ 🤩Case studies: ⁠⁠https://bit.ly/3VSIj6j​⁠⁠

Learn what RPA is and how it works: ⁠⁠What is RPA? Robotic Process Automation Explained⁠⁠

During the quarantine situation, our family has been watching all the Marvel movies in chronological order. We just watched The Avengers: Age of Ultron. So the whole robots-coming-to-life thing is very real. It's real at Blue Prism, too, but fortunately, not as scary.

The lesson works, though: When automation becomes fundamental to your business, you have to govern it well. That's why we set up a Center of Excellence.

On this episode of Generation Digital Workforce, Emma Kirby-Kidd, Customer Success Director, and Matt Juden-Bloomfield, Head of RPA at Blue Prism, discuss the lessons they've learned leading a Center of Excellence.

Here's what we talked with Emma and Matt about:

* What is a Center of Excellence?
* The journey Blue Prism has taken and why the Center of Excellence was pivotal
* Advice for setting up and growing a Center of Excellence
* How to take a Center of Excellence to the next level
* Specific cases where the Center of Excellence has benefitted Blue Prism

To ensure that you never miss an episode of Generation Digital Workforce, be sure to subscribe! 

Visit us on our socials for more RPA and IA top tips and regular updates: ​​🦾 Get started with SS&C Blue Prism: ⁠⁠https://bit.ly/3ByJorU⁠⁠ 🧑‍💻LinkedIn: ⁠⁠https://bit.ly/2GP5eKt⁠⁠ 🐦Twitter: ⁠⁠https://bit.ly/3JHBHUM⁠⁠ 🙋‍♀️Facebook: ⁠⁠https://bit.ly/3LHQC2L⁠⁠ 📸Instagram: ⁠⁠https://bit.ly/3TgQCYW⁠⁠ 💭Blog: ⁠⁠https://bit.ly/3WabzFk⁠⁠ 🤩Case studies: ⁠⁠https://bit.ly/3VSIj6j​⁠⁠

Learn what RPA is and how it works: ⁠⁠What is RPA? Robotic Process Automation Explained⁠⁠

Healthcare payer organizations are facing both top and bottom-line pressures due to the COVID crisis and while the potential for automation is very high, many of these payer firms have not made substantial progress in streamlining their operations.

McKinsey’s Prashanth Brahmandam explores a number of these issues and provides some strategic steps that healthcare providers can take to improve their efficiencies while they are recovering from the challenges posed by the global pandemic.

Here’s what we talked with Prashanth about:

* Cost and efficiency pressures facing healthcare payer organizations

* Employee management in the face of an aging workforce nearing retirement

* Automation to support a broad application landscape where efficiencies are often difficult to obtain

* Building a sustainable impact by adopting a digital workforce

To ensure that you never miss an episode of Generation Digital Workforce, subscribe on Apple Podcasts, Spotify, Google Play, or listen here.

Visit us on our socials for more RPA and IA top tips and regular updates: ​​🦾 Get started with SS&C Blue Prism: ⁠https://bit.ly/3ByJorU⁠ 🧑‍💻LinkedIn: ⁠https://bit.ly/2GP5eKt⁠ 🐦Twitter: ⁠https://bit.ly/3JHBHUM⁠ 🙋‍♀️Facebook: ⁠https://bit.ly/3LHQC2L⁠ 📸Instagram: ⁠https://bit.ly/3TgQCYW⁠ 💭Blog: ⁠https://bit.ly/3WabzFk⁠ 🤩Case studies: ⁠https://bit.ly/3VSIj6j​⁠

Learn what RPA is and how it works: ⁠What is RPA? Robotic Process Automation Explained⁠

Learn about Healthcare Automation: Healthcare Automation: Almost everything you need to know

You're a woman. You just got an amazing career opportunity in RPA. You're fired up.

Then someone said, "It's just because you were in the right place at the right time." 

Don't believe it. You were in the right place at the right time because you put yourself in the right place at the right time. Everything you do on a day-to-day basis in your career and in your personal life is contributing to getting you to a place that's right for you.

In this episode of Generation Digital Workforce, Bindi Basan, Head of Customer Office for Asia Pacific at Blue Prism, discussed being a woman in a large and culturally diverse territory. Bindi has learned to navigate some interesting work situations and thrive in her career.

Here's what we talked with Bindi about:

* Ways to thrive in a culturally diverse environment
* Perspectives on work-life balance in large and complex jobs
* The advantages nervousness brings
* How to ensure your male colleagues see you as competent in both people skills and technical skills

To ensure that you never miss an episode of Generation Digital Workforce, subscribe on Apple Podcasts, or Spotify, or here. 

Visit us on our socials for more RPA and IA top tips and regular updates: ​​🦾 Get started with SS&C Blue Prism: ⁠https://bit.ly/3ByJorU⁠ 🧑‍💻LinkedIn: ⁠https://bit.ly/2GP5eKt⁠ 🐦Twitter: ⁠https://bit.ly/3JHBHUM⁠ 🙋‍♀️Facebook: ⁠https://bit.ly/3LHQC2L⁠ 📸Instagram: ⁠https://bit.ly/3TgQCYW⁠ 💭Blog: ⁠https://bit.ly/3WabzFk⁠ 🤩Case studies: ⁠https://bit.ly/3VSIj6j​⁠

Learn what RPA is and how it works: ⁠What is RPA? Robotic Process Automation Explained⁠

Digital transformation is often associated with the Chief Information Officer and/or Chief Digital Officer roles. However, in many companies, the Chief Financial Officer is often best positioned to sponsor and/or lead digital initiatives, such as automation.

On this episode of Generation Digital Workforce, Blue Prism’s Brad Hairston talks with Michael Ovalles and Mukesh Shah from FTI Consulting’s Office of the CFO Solutions practice, who explain how the CFO is uniquely qualified to drive the automation agenda in the post-pandemic era.

Here’s what we talked with Michael and Mukesh about:

* Where automation ranks as a priority on most corporate agendas these days

* The importance of a strong business case and linkage to KPI improvement in evaluating automation investments

* The role the CFO will play in automation efforts

* What makes the CFO best suited to lead the automation effort at most companies

* Why CFOs often find themselves taking on a role historically associated with the CIO or CDO

* Some examples of CFOs who are leading automation programs

* What will it take for CFOs to be effective as champions for digital transformation during the chaotic days ahead

To ensure that you never miss an episode of Generation Digital Workforce, subscribe on Apple Podcasts, Spotify, Google Play, or listen here.

Visit us on our socials for more RPA and IA top tips and regular updates: ​​🦾 Get started with SS&C Blue Prism: ⁠https://bit.ly/3ByJorU⁠ 🧑‍💻LinkedIn: ⁠https://bit.ly/2GP5eKt⁠ 🐦Twitter: ⁠https://bit.ly/3JHBHUM⁠ 🙋‍♀️Facebook: ⁠https://bit.ly/3LHQC2L⁠ 📸Instagram: ⁠https://bit.ly/3TgQCYW⁠ 💭Blog: ⁠https://bit.ly/3WabzFk⁠ 🤩Case studies: ⁠https://bit.ly/3VSIj6j​⁠

Learn what RPA is and how it works: ⁠What is RPA? Robotic Process Automation Explained⁠

On this episode of Generation Digital Workforce, Matt Parsons, Enterprise RPA Practice Director, brings his friend Mark Shivers, Founder and CEO at Ignite IPA. Together, Matt and Mark do a deep dive on the benefits of the Robotic Operating Model. 

Mark shares why using the ROM isn't optional and the technical department you'll create for yourself if you don't start out right with the right foundation and model to scale over time.

Here's more of what we talked with Matt and Mark about:

* The need for governance, control, infrastructure, and best practices when planning for automation
* The challenges you face when you consider infrastructure
* Why you need to understand the value of your automation potential
* Knowing your North Star
* Mark's stories from the frontlines of robotics implementation

To ensure that you never miss an episode of Generation Digital Workforce, be sure to subscribe! 

Visit us on our socials for more RPA and IA top tips and regular updates: ​​🦾 Get started with SS&C Blue Prism: ⁠https://bit.ly/3ByJorU⁠ 🧑‍💻LinkedIn: ⁠https://bit.ly/2GP5eKt⁠ 🐦Twitter: ⁠https://bit.ly/3JHBHUM⁠ 🙋‍♀️Facebook: ⁠https://bit.ly/3LHQC2L⁠ 📸Instagram: ⁠https://bit.ly/3TgQCYW⁠ 💭Blog: ⁠https://bit.ly/3WabzFk⁠ 🤩Case studies: ⁠https://bit.ly/3VSIj6j​⁠

Learn what RPA is and how it works: ⁠What is RPA? Robotic Process Automation Explained⁠

In the 1770s, a Hungarian inventor named Wolfgang von Kempelen developed a machine he called the Mechanical Turk, a mechanical skeleton dressed in traditional Ottoman garb that had the ability to play chess. It was the artificial intelligence of its day.

But the Mechanical Turk had a secret. It used the ultimate neural net — the human brain. There was actually a human chess player hidden inside the contraption. The whole thing was an illusion. What does the Mechanical Turk tell us about RPA and the deployment of AI today?

On this episode of Generation Digital Workforce, Paul Nerger, Vice President of Digital Exchange at Blue Prism, discusses artificial artificial intelligence.

Here's what we talked with Paul about:

* What we can do with a digital worker and AI combined 
* What trends impact the deployment of the digital workforce inside companies today
* What types of jobs digital workers will take on in the next 24 months
* What skills our digital counterparts need to continue learning for us to get there

To ensure that you never miss an episode of Generation Digital Workforce, be sure to subscribe! 

Visit us on our socials for more RPA and IA top tips and regular updates: ​​🦾 Get started with SS&C Blue Prism: ⁠https://bit.ly/3ByJorU⁠ 🧑‍💻LinkedIn: ⁠https://bit.ly/2GP5eKt⁠ 🐦Twitter: ⁠https://bit.ly/3JHBHUM⁠ 🙋‍♀️Facebook: ⁠https://bit.ly/3LHQC2L⁠ 📸Instagram: ⁠https://bit.ly/3TgQCYW⁠ 💭Blog: ⁠https://bit.ly/3WabzFk⁠ 🤩Case studies: ⁠https://bit.ly/3VSIj6j​⁠

Learn what RPA is and how it works: ⁠What is RPA? Robotic Process Automation Explained⁠

Human beings have roles beyond their activities. They need performance reviews and access to buildings, for instance. They have careers. Humans have a complex identity. What about robots? 

Robots are created and destroyed far more quickly and far more simply than an individual's employment is created and destroyed. Which leads to questions: How is this entity being created? How is it achieving what it's been created to achieve? And what do we do with it when it no longer achieves what it's supposed to?

On this episode of Generation Digital Workforce, Alan Radford, Regional CTO at One Identity, discusses his perspective on RPA from the identity management side of the coin.

Here's what we talked with Alan about:

* What is RPA and how identity management customers leverage it

* The lifespan of a digital worker

* The three key pillars to an identity access governance program

* Mitigating risk in a virtual world

* Future developments as digital workforces become more ubiquitous across enterprises

To ensure that you never miss an episode of Generation Digital Workforce, be sure to subscribe!

Visit us on our socials for more RPA and IA top tips and regular updates: ​​🦾 Get started with SS&C Blue Prism: ⁠https://bit.ly/3ByJorU⁠ 🧑‍💻LinkedIn: ⁠https://bit.ly/2GP5eKt⁠ 🐦Twitter: ⁠https://bit.ly/3JHBHUM⁠ 🙋‍♀️Facebook: ⁠https://bit.ly/3LHQC2L⁠ 📸Instagram: ⁠https://bit.ly/3TgQCYW⁠ 💭Blog: ⁠https://bit.ly/3WabzFk⁠ 🤩Case studies: ⁠https://bit.ly/3VSIj6j​⁠

Learn what RPA is and how it works: ⁠What is RPA? Robotic Process Automation Explained⁠