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Transform NOW
By SS&CBusiness
Transform NOW episodes
- 13. Prove Your ROI: How to Avoid Pitfalls and Confusion with RPA
Everybody makes RPA sound easy and exciting, but many companies are struggling to prove its ROI.
Why is there a discrepancy between the buzz and the results? Why are some companies having great success while others start up and stall out? What are the pitfalls folks are missing? And how can we ensure success with RPA?
On this episode of Generation Digital Workforce, Dan Segura, US Enterprise Sales Director at Blue Prism, discusses how to avoid the pitfalls of RPA and get the results you need.
Here's what we talked with Dan about:
- Confusion and clarity around terms in the RPA market
- Why most customers aren't successful with RPA (and how they could be)
- The pitfalls folks are missing in RPA development
- What a digital worker can and can't do
- How you can succeed with RPA by making the appropriate investment up front (without spending a lot on software)
To ensure that you never miss an episode of Generation Digital Workforce, subscribe on Apple Podcasts, Spotify, Google Play, or listen here.
Visit us on our socials for more RPA and IA top tips and regular updates: 🦾 Get started with SS&C Blue Prism: https://bit.ly/3ByJorU 🧑💻LinkedIn: https://bit.ly/2GP5eKt 🐦Twitter: https://bit.ly/3JHBHUM 🙋♀️Facebook: https://bit.ly/3LHQC2L 📸Instagram: https://bit.ly/3TgQCYW 💭Blog: https://bit.ly/3WabzFk 🤩Case studies: https://bit.ly/3VSIj6j
Learn what RPA is and how it works: What is RPA? Robotic Process Automation Explained
28 min - 12. Why the Time is Now for the Digital Workforce in Insurance
Adoption of a digital workforce within insurance carriers has been inconsistent, with one carrier experiencing significant positive impact while other carriers are still dabbling with the concept.
On this episode, Blue Prism’s Michael Marchuk talks with Sanjay Kaniyar, a partner with McKinsey & Company, who explains how strategic thinking will lead this industry to see intelligent automation as a driver of real digital transformation.
Here’s what we talked with Sanjay about:
- Why the insurance industry has been so inconsistent in adopting intelligent automation
- What hinders the scaling of an automation platform within insurance carriers
- The importance of positioning automation as a strategic enabler of transformation goals
- Understanding the capabilities needed to successfully implement an enterprise-level automation program
To ensure that you never miss an episode of Generation Digital Workforce, subscribe on Apple Podcasts, Spotify, Google Play, or listen here.
Visit us on our socials for more RPA and IA top tips and regular updates: 🦾 Get started with SS&C Blue Prism: https://bit.ly/3ByJorU 🧑💻LinkedIn: https://bit.ly/2GP5eKt 🐦Twitter: https://bit.ly/3JHBHUM 🙋♀️Facebook: https://bit.ly/3LHQC2L 📸Instagram: https://bit.ly/3TgQCYW 💭Blog: https://bit.ly/3WabzFk 🤩Case studies: https://bit.ly/3VSIj6j
Learn what RPA is and how it works: What is RPA? Robotic Process Automation Explained
Learn more about RPA and IA in Insurance
33 min - 11. “Look for the Helpers”: Stories of Innovation During the COVID-19 Pandemic
"Look for the helpers."
That's what Mr. Rogers of PBS fame said his mother told him to do during a crisis. In the spirit of Mr. Rogers, we went looking for the helpers who are on the digital frontlines during the COVID-19 crisis.
You know what we found? There's innovation happening all over the place right now.
On this episode of Generation Digital Workforce, host Lisa Hackbarth talks with Matt Juden-Bloomfield, Anna Twomey, LC Cook, Chieng Moua, and Martha Amram about stories of hope and innovation during a global pandemic.
Here's what we talked about:
- Examples of how companies are using RPA and digital workers during the crisis (Matt)
- How RPA can help organizations in times of crisis, focusing on the use cases of both the public and private health care sectors (Anna & LC)
- How digital assistants can automate data capture from documents and thus release staff currently doing data entry to pursue a higher calling (Chieng & Martha)
To ensure that you never miss an episode of Generation Digital Workforce, subscribe on Apple Podcasts, or Spotify, or here.
Visit us on our socials for more RPA and IA top tips and regular updates: 🦾 Get started with SS&C Blue Prism: https://bit.ly/3ByJorU 🧑💻LinkedIn: https://bit.ly/2GP5eKt 🐦Twitter: https://bit.ly/3JHBHUM 🙋♀️Facebook: https://bit.ly/3LHQC2L 📸Instagram: https://bit.ly/3TgQCYW 💭Blog: https://bit.ly/3WabzFk 🤩Case studies: https://bit.ly/3VSIj6j
Learn what RPA is and how it works: What is RPA? Robotic Process Automation Explained
49 min - 10. Why Digital Workers are Essential to Oil & Gas
The Oil & Gas Industry has been one of the late adopters of digital workforce technology. On this episode of the podcast, Blue Prism’s Brad Hairston talks with Sean Jump, a seasoned oil & gas advisor from Sia Partners, who explains why this industry is now poised to make a big move into the world of intelligent automation.
The podcast covers the following topics:
- Why the oil & gas industry has been so slow to adopt robotic process automation
- Why the timing is right for this industry to accelerate the effort of integrating digital labor into their workforce
- What high value / innovative back office and front office use cases oil & gas companies should consider automating with digital labor
- How and where oil & gas companies should begin their digital workforce journey
To ensure that you never miss an episode of Generation Digital Workforce, subscribe on Apple Podcasts, Spotify, Google Play, or listen here.
36 min - 9. Getting the Blueprint Right: Best Practices for RPA Process Requirements
When you're configuring your automation, you need a blueprint because a blueprint will tell you what you're building. Once you've decided which process you want to automate, you also need a process to follow. And when you create requirements for automated processes, you'll want to generate a requirements document for future reference.
So if the process is so important, what are the best practices for RPA process requirements?
On this episode of Generation Digital Workforce, Khatina Brunson, customer success manager at Blue Prism, discusses how companies can implement best practices for RPA processes.
Here's what we talked with Khatina about:
- Preliminary steps to start the process
- What makes a good requirements document for automation
- How to capture the details (the level of detail is more intense than most people are used to)
- What to avoid when building requirements
To ensure that you never miss an episode of Generation Digital Workforce, subscribe on Apple Podcasts, or Spotify, or here.
Visit us on our socials for more RPA and IA top tips and regular updates: 🦾 Get started with SS&C Blue Prism: https://bit.ly/3ByJorU 🧑💻LinkedIn: https://bit.ly/2GP5eKt 🐦Twitter: https://bit.ly/3JHBHUM 🙋♀️Facebook: https://bit.ly/3LHQC2L 📸Instagram: https://bit.ly/3TgQCYW 💭Blog: https://bit.ly/3WabzFk 🤩Case studies: https://bit.ly/3VSIj6j
Learn what RPA is and how it works: What is RPA? Robotic Process Automation Explained
20 min - 8. The Evolution of the Digital and Human Workforce
Robotic Process Automation (RPA) first became a business strategy nearly a decade ago. Industries have been slow to accept RPA, however, but the trend is now moving toward a blended workforce of digital and human workers.
Over the next decade or two, what will the evolution of human workers, digital workers, and careers look like?
On this episode of Generation Digital Workforce, we invited Benjamin Lingard, Partner at Reveal Group, which specializes in RPA and intelligence automation and is double platinum with Blue Prism. He discusses the future of how digital workers will interact with their human counterparts.
Here's what we talked with Benjamin about:
- Trends that impact the deployment of the digital workforce inside companies
- How the digital workforce delivers "real impact"
- How the deployment of a digital workforce changes the human workforce
- The evolution of career progression for both digital and human workers
To ensure that you never miss an episode of Generation Digital Workforce, subscribe on Apple Podcasts, or Spotify, or here.
Visit us on our socials for more RPA and IA top tips and regular updates: 🦾 Get started with SS&C Blue Prism: https://bit.ly/3ByJorU 🧑💻LinkedIn: https://bit.ly/2GP5eKt 🐦Twitter: https://bit.ly/3JHBHUM 🙋♀️Facebook: https://bit.ly/3LHQC2L 📸Instagram: https://bit.ly/3TgQCYW 💭Blog: https://bit.ly/3WabzFk 🤩Case studies: https://bit.ly/3VSIj6j
Learn what RPA is and how it works: What is RPA? Robotic Process Automation Explained
Learn what a digital workforce is and how it works: What is a Digital Workforce
32 min - 7. Blockchain and RPA
Blockchain is a hot topic that has been swirling around in several industries, but what is it and what is its connection to intelligent automation? Is this all just about Bitcoin or Ethereum and digital currency or is there really a business benefit that can be realized with the help of RPA?
On this episode of Generation Digital Workforce, Michael Marchuk talks with Eric Maloney, Advisory Partner Solutions Director at Blue Prism about how Blockchain and RPA can support secure and unique ways for doing business.
Some of the topics we discussed include:
- What is blockchain and how is it used?
- What's special about blockchain compared to other transaction services?
- What’s the connection/value of blockchain with RPA?
- What is off-chain?
The link to Eric Maloney’s article on blockchain and automation that was mentioned in the episode can be found here: Digital Workers Have Nothing & Everything To Do With Blockchain
To ensure that you never miss an episode of Generation Digital Workforce, subscribe on Apple Podcasts, Spotify, or Google Play.
Visit us on our socials for more RPA and IA top tips and regular updates: 🦾 Get started with SS&C Blue Prism: https://bit.ly/3ByJorU 🧑💻LinkedIn: https://bit.ly/2GP5eKt 🐦Twitter: https://bit.ly/3JHBHUM 🙋♀️Facebook: https://bit.ly/3LHQC2L 📸Instagram: https://bit.ly/3TgQCYW 💭Blog: https://bit.ly/3WabzFk 🤩Case studies: https://bit.ly/3VSIj6j
Learn what RPA is and how it works: What is RPA? Robotic Process Automation Explained
Learn what a digital workforce is and how it works: What is a Digital Workforce
21 min - 6. Stages of RPA Adoption: Where Are You and Where Are You Going?
Going back to the cotton gin, there's been an evolution of work, an effort to make things more efficient. In recent years, that evolution has given us Robotic Process Automation (RPA). If your company has implemented RPA already, how do you know where you are in the automation process and where you could be going next?
On this episode of Generation Digital Workforce, Bart Peluso, Senior Vice President of Product Marketing at Blue Prism, discusses why companies need to automate and the stages of automation they typically experience.
Here's what we talked with Bart about:
- Enterprise RPA
- Where intelligent automation is today
- Fully integrated digital workers
- How companies can progress past stage one of automation
Resources mentioned in the podcast:
- Bart’s LinkedIn profile
- Bart's email address
- Blue Prism Community
- Blue Prism University
To ensure that you never miss an episode of Generation Digital Workforce, subscribe on Apple Podcasts, or Spotify, or here.
Visit us on our socials for more RPA and IA top tips and regular updates: 🦾 Get started with SS&C Blue Prism: https://bit.ly/3ByJorU 🧑💻LinkedIn: https://bit.ly/2GP5eKt 🐦Twitter: https://bit.ly/3JHBHUM 🙋♀️Facebook: https://bit.ly/3LHQC2L 📸Instagram: https://bit.ly/3TgQCYW 💭Blog: https://bit.ly/3WabzFk 🤩Case studies: https://bit.ly/3VSIj6jLearn what RPA is and how it works: https://bit.ly/Robotic-Process-Automation-Explained-RPA
Learn what a digital workforce is and how it works: https://bit.ly/what-is-a-digital-workforce
32 min - 5. Developing Digital Workforce Maturity in Your Organization
Some companies now employ hundreds or even thousands of digital workers. How can an organization that's just starting out with automation get to that point? What's the maturity curve for a company that wants to build a digital workforce?
We live in a world of high expectations and quick returns, but to transform the way that organizations do business with human laborers versus digital laborers takes time and thoughtful analysis.
On this episode of Generation Digital Workforce, Matt Parsons, Practice Director at Blue Prism, discusses the organizational maturity curve that happens when moving to a digital workforce.
Here's what we talked with Matt about:
- Five factors of organizational maturity when developing a digital workforce
- The barriers preventing faster adoption of a digital workforce
- Real-world examples of what digital workers can do
- Where to start when transforming a business' workforce
- Hyper Automation: What it is, when it's prevalent, why it comes into play
To ensure that you never miss an episode of Generation Digital Workforce, subscribe on Apple Podcasts, or Spotify, or here.
Visit us on our socials for more RPA and IA top tips and regular updates: 🦾 Get started with SS&C Blue Prism: https://bit.ly/3ByJorU 🧑💻LinkedIn: https://bit.ly/2GP5eKt 🐦Twitter: https://bit.ly/3JHBHUM 🙋♀️Facebook: https://bit.ly/3LHQC2L 📸Instagram: https://bit.ly/3TgQCYW 💭Blog: https://bit.ly/3WabzFk 🤩Case studies: https://bit.ly/3VSIj6j
Learn what RPA is and how it works: https://bit.ly/Robotic-Process-Automation-Explained-RPA
Learn what a digital workforce is and how it works: https://bit.ly/what-is-a-digital-workforce
50 min - 4. Building a Unified Workforce With Human and Digital Workers
Jon Walden and Michael Marchuk from Blue Prism discuss how an enterprise-grade digital workforce integrates with a human team to create a unified workforce to accomplish the goals of the organization. Rather than limiting the organization’s resource pool to just humans, the digital workforce opens up new possibilities for fulfilling the objectives of the business in a new way.
While there are misconceptions about the capabilities of a digital worker compared to a human worker, there are social aspects that need to be considered when managing a unified workforce. Assigning work along the entire process to the appropriate resource which may transition tasks between digital workers and human workers and artificial intelligence algorithms to support the most efficient, accurate, and socially responsible way of producing output for the business.
By leveraging the Blue Prism Robotic Operating Model (ROM), organizations are building a vision to distribute work across a wider base of digital workers with C-Level support. Because the impact of a unified workforce that leverages humans and digital workers that interoperate naturally with each other, the whole organization benefits when the digital workforce is hired as co-workers across every aspect of the business. Since the capabilities are nearly limitless, putting digital workers into a box will limit the benefits to the entire organization.
Here's what we talked with Jon about:
- Sourcing options expanding from local (on-shore) and off-shore to now include “digital shore” using digital workers
- Work should be assigned to the most effective resource which may be human or digital at each point of the process
- Managing a unified workforce should include considerations of human and digital workers
- It’s not about having robots replace workers but supporting the humans in a unified way applying the right resource to the right effort.
To ensure that you never miss an episode of Genera4tion Digital Workforce, subscribe on Apple Podcasts, Spotify, or Google Play.
Visit us on our socials for more RPA and IA top tips and regular updates: 🦾 Get started with SS&C Blue Prism: https://bit.ly/3ByJorU 🧑💻LinkedIn: https://bit.ly/2GP5eKt 🐦Twitter: https://bit.ly/3JHBHUM 🙋♀️Facebook: https://bit.ly/3LHQC2L 📸Instagram: https://bit.ly/3TgQCYW 💭Blog: https://bit.ly/3WabzFk 🤩Case studies: https://bit.ly/3VSIj6j
Learn what RPA is and how it works: https://bit.ly/Robotic-Process-Automation-Explained-RPA
Learn more about digital workers: https://bit.ly/3Kz0Cu9
13 min
About Transform NOW
From the publisher's feed
Transform NOW is brought to you by SS&C.
AI is reshaping work, but the real breakthrough is orchestration. When people, AI, and automation move together as one intelligent workflow, enterprises stop experimenting and start transforming.
On Transform NOW, we explore how AI and agent orchestration are transforming operations, driving growth, and changing how organizations serve customers and empower employees. Subscribe to stay ahead of what’s next in AI...practical, real, and happening now.
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