Today’s guest is Raheel Retiwalla, Chief Strategy Officer at Productive Edge. Productive Edge is a digital transformation consultancy specializing in healthcare that helps payers, providers, and health tech companies use data to streamline operations, reduce costs, and improve outcomes. Raheel returns to the program to outline how agentic AI is helping payers and providers shift from reactive workflows to proactive, real-time engagement. Raheel explores practical use cases already in deployment—from AI agents that monitor benefit utilization and prevent care disruptions, to systems that surface behavioral health risks through missed appointments or medication gaps. Want to share your AI adoption story with executive peers? Click emerj.com/expert2 for more information and to be a potential future guest on the ‘AI in Business’ podcast! This episode is sponsored by Productive Edge. Learn how brands work with Emerj and explore media options at emerj.com/ad1.